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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,062 Reviews

1,062 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 08, 2024

Service department is always great. They don’t pressure you to do unnecessary services. Very helpful and honest! More

by Troysugita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our service department. Providing honest and helpful service is always our top priority. We appreciate your support and look forward to serving you again in the future!

May 08, 2024

The only reason why I’m giving a 5 star review is because Aaron Perez was amazing and very helpful! His customer service was amazing . More

by elizabethalezrt32730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that Aaron provided you with exceptional service! Thank you for taking the time to share your experience with us. We look forward to serving you again in the future!

May 08, 2024

Nice people. Very helpful. Everyone tried to help me with my problem, finally George did it! More

by florespinoza1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We're thrilled to hear our team, especially George, could assist you. We're here for any future needs you may have. Drive safely!

May 08, 2024

I came to get my car maintenances and they always do a great job here. More

by Josesanchez92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salas
May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your car maintenance needs! We're delighted to hear that you had a great experience with us. We look forward to serving you again in the future!

May 07, 2024

The service representative, George, was very helpful. I loved having my car available when I arrived and not having to wait for it to be brought up. More

by Sociologykd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that George provided you with excellent service and that you enjoyed the convenience of having your car ready upon arrival. We appreciate your feedback and look forward to serving you again in the future.

May 07, 2024

The service was good information also was fine but the waiting is to long miss the shuttle to the mall More

by conq731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We apologize for any inconvenience caused by the wait time and missing the shuttle. We'll work to improve our efficiency to ensure a better experience for you in the future.

May 07, 2024

Very fast and excellent service for what I had done on my fuel injection and oil change. More

by hcamerica1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us! We're thrilled to hear that you were pleased with our fast and excellent service. We appreciate your business and look forward to serving you again in the future.

May 07, 2024

Consistently have had issues with my vehicle after service and dealership not holding any accountability for it More

by Jacob.moriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Ortega
May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're truly sorry to hear about your ongoing vehicle issues. Please reach out to our service team directly so we can address any concerns and work to resolve them promptly.

May 07, 2024

The oil change service was done very quickly and efficiently. The people who did my oil change were very helpful. More

by Tjinadasa18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our oil change service! We're glad to hear that our team provided efficient and helpful service. We appreciate your feedback and look forward to serving you again in the future.

May 07, 2024

Thank you Aaron Perez for assisting us with alignment and especially with the A/C recall. Unfortunately we are still frustrated as to why Honda Civics are having so much problem with their A/C since day as More

by ladybugbook@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez, Service Depart
May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback and kind words about Aaron! We understand your frustration with the A/C issues on your Honda Civic and will certainly pass your concerns along to Honda. We appreciate your patience and loyalty.

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