About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Norm Reeves Honda Superstore Cerritos - Service Center

4.7

59 Lifetime Service Reviews

18500 Studebaker Road, Cerritos, California 90703

59 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by Write a review
July 28, 2018

"Personalized Customer Service"

- kfitlover

I bought my Honda Fit from them back in 2011. I always take my car to them for oil change, repairs,everything...in all this years I only felt uncomfortable once, the person who help me to check out was rude, and very unprofessional and honestly I felt sad, because It was always a good experience to come here to get my repairs done, and this never happen before it never happen before...Fortunately this was a one time thing. I keep coming back for my services, and all the employees are very genuine wanting to help and make the best out your visit. Thank you Tomas Arreola,

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Arreola
Jul 30, 2018 -

Norm Reeves Honda Superstore Cerritos responded

Hi, thank you so much for this wonderful review and your continued business. We look forward to continuing to help you in the future!

July 28, 2018

"Excellent customer service"

- acg11

Really needed a car because my family and I got into a car accident and we went to the one in buena park, but their customer service was horrible. No one even approached us and asked us if we needed help. So we then decided to come here, and right when we got out of our car, Michael approached us and assisted us with picking which car was best for us. We got our car within maybe 2-3 hours. Michael was great and was really helpful! Would definitely come back here.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Hua
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 30, 2018 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we really appreciate you taking the time to leave this great review. We are so glad we could help you get into the car best for you! Happy driving!

June 19, 2018

"Terrible"

- Maggie

Terrible service! Stephanie Fears is a rude jerk. people are rude. I took my car in for and oil change. They didn't do work they said they did.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Stephanie Fears
Jun 21, 2018 -

Norm Reeves Honda Superstore Cerritos responded

Hi Maggie, thank you for taking the time to let us know about your visit with our dealership - I am so sorry to hear about your experience and I'd personally like to work to resolve this and apologize for any inconvenience. If you'd like to contact me at a time that's best for you, please use the following number/email so we can touch base. Appreciate it! Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

June 11, 2018

"Great Experience"

- Jackie0807

I had a great experience as a first time buyer. I was assisted by Moses Rojas at Norm Reeves Honda who was extremely friendly and helpful with all of our questions. I felt comfortable and confident about my purchase and appreciate the service and information Mr. Rojas provided.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Moses Rojas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 21, 2018 -

Norm Reeves Honda Superstore Cerritos responded

Hi Jackie, so glad we could make your first car-buying experience a great one! Thanks for leaving us a great review!

June 07, 2018

"Hassle Free"

- MZ. Jahmoca

Can in for service on my civic, but drove out with a accord (my personal fav. 😊) Chris made it happen found the best deal for me, and I am ecstatic, Chris was a good listener never made me feel pressured, very knowledgeable and caring young man and a pleasure to work with..thanks 💯 to Honda and to Chris for making my day 🚗😁

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Christian Delgadillo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Darrell Pork
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 21, 2018 -

Norm Reeves Honda Superstore Cerritos responded

Hi, thank you very much for this shining review! We are so glad we could get you into the car you truly wanted!

May 06, 2018

"Nice Dealer"

- Nghia

I will prefer my friend to come here to buy a new car. For me, I am really happy with Sony help. Fast and Clearly

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Wu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Aoki
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 22, 2018 -

Norm Reeves Honda Superstore Cerritos responded

Hi, thank you for this awesome review!

April 25, 2018

"Excellent Service "

- pahla97

Norm Reeves Honda has given me the best services since I bought my 2017 Honda Touring. Jose Magana is one of the internet sell managers and he made everything possible. He gave me the best deal and best service when I took my car in for oil change. The car had a few white spots on the roof and trunk that couldn't removed by cleaning and waxing so he sent it to the dealer's body shop and they removed them. My car looks great & the spots are gone. I am 100% satisfied with their VIP service. I am glad I got my car at Norm Reeves Honda Superstore. Thank you Jose for my beautiful car and your great service!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Bryan Ortiz
Jun 22, 2018 -

Norm Reeves Honda Superstore Cerritos responded

Hi, thank you so much for this shining review! We are so happy you had a great experience with our team!

January 07, 2018

"Stellar Service! "

- panamera2015

EDIT: accidentally left the review below for the wrong employee and have to correct it because Sam (Sultan) is nothing short of amazing! My Dad and I were driving by, saw a Panamera in the lot and decided to get a closer look. We wanted to go for a test drive and Sam Sultan approached us and made it happen! The car drives as beautifully as it looks and Sam provided excellent service, making us feel comfortable with our purchase every step of the way! If you're looking for a car, ask for him! He is both professional and knowledgable! Great energy and positive vibes!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sultan (Sam) Ahmad
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 01, 2018 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for the review! We're glad you had a great experience with us!

November 20, 2017

"Ridiculous Wait Time and Follow Up for a Small Problem"

- SomeGuy360

Brought in my vehicle to check on my TPMS problem for the 2nd time because they couldn’t fix the problem the first time around. I was told it could take up to 3 hours so I waited. At 2.5 hour mark, I decided to check on the progress and was told by Ricky Marin that it would take at least another hour because they diagnosed 4 errors codes. So apparently for the last 2.5 hours all they could come up with was 4 errors codes that I could've use an OBD2 to get in a few minutes. Absolutely ridiculous. It seems like these service reps need to be checked on frequently to ensure things get done in a timely manner.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ricky Marin
Dec 01, 2017 -

Norm Reeves Honda Superstore Cerritos responded

Hi -  Thank you for taking the time to share the details - I am extremely concerned to hear about your experience with our dealership and I'd personally like to apologize. If you'd like to contact me at a time that's best for you, please use the following number/email so we can touch base. Kevin Harris | Customer Relations Manager | 562-345-9100 |kharris@normreeves.com 

October 16, 2017

""Super-Fast service and professional""

- Nguyenmi888

Sure, we will introduce Ty Trieu to our friends, acquaintances, when they need to buy a new car. He is wonderful and cute with his job, very fluent, efficient and professional. He tried hard to make sure we have a best deal and complete happy purchase with our new car. This dealer was excellent and the staff was great, We (My Wife and I) had a great car buying experience with Ty Trieu. Thanks again to Ty Trieu! Lina and Michael,

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 02, 2017 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for taking the time to leave us this awesome review!

1
...
1 - 10 of 59 results