Norm Reeves Honda Superstore Cerritos - Service Center

I happened to be in the area, so I stopped by to make an appointment. The Service Advisor explained how they were fully booked that day, so I explained I just wanted to make an appointment. He (Trevor) tol appointment. The Service Advisor explained how they were fully booked that day, so I explained I just wanted to make an appointment. He (Trevor) told me to come back in the morning between 9:00 and 9:30. First I am not much of a morning person, but I accepted the appointment time. He wrote the time and his name on a slip of paper and gave it to me. When I showed up I explained when my appointment was and who booked it. The advisor called over to another advisor and said "we have another Trevor Appointment" and was told I did not have an appointment, and I could not be serviced that day. I made a 30 mile round trip for absolutely nothing. Given today's gas prices, traveling 30 miles is ridiculous and costly. I am on a fixed income and cannot afford unnecessary spending. I am due for A1 service on my 2012 CRV. I hope you get your act together, before I try to schedule another appointment. More

Service Department consult Ramiro Montes was rude and didn’t have accurate times waited 5hours didn’t have accurate times waited 5hours More

Beware of the FINANCE department. They will hard-sell you an expensive Karr security system which is (I've been told by another dealership) redundant since the Honda factory system is excellent. After 4 dis an expensive Karr security system which is (I've been told by another dealership) redundant since the Honda factory system is excellent. After 4 disastrous Karr misfires preventing me from driving my car (2 requiring tow truck calls) I had the Service department remove it which they graciously did in 15 minutes, But when I tried to see about a partial refund, the FINANCE department not only gave me the shuffle, the guy was actually vicious about it, accusing me of not knowing how to use it correctly and that I was the first customer ever to complain. Really? Among how many thousands of customers of the largest Honda dealer in the world? I had previously mentioned problems with the alarm system to another dealership and they told me customers actually have them remove these Karr systems sold by Norm Reeves for the same reason I wanted it gone but that I should save the removal cost and go back to Norm Reeves because they would remove it for free, which they did. But, I am still out several hundred dollars, with a lot of frustration and time wasted and clearly they will never make this right. The fact that they were nasty about it and didn't even try to make it right is what lacks integrity. The customer is just a number in their immense sales volume so losing one means nothing to them. I will never return there. You would be smart to do the same. More

Needed to get a windshield window replaced for 2020 clarity. Called service and put on hold for 20 minutes from spot #12 to get a voicemail that has been not set up. Sent an online inquiry, but just g clarity. Called service and put on hold for 20 minutes from spot #12 to get a voicemail that has been not set up. Sent an online inquiry, but just got a generic email to call the service. Called again today and was told price for windshield window, It would take 1-2 days to get then told to make an appointment. When called to make the appointment, I was told that the dealership doesn't install windows and they refer customers to another shop to install it. More

Service rep was Rude on the phone. I had safety issue and was told it's not about the customer. It about when the service department feels like servicing your car. and was told it's not about the customer. It about when the service department feels like servicing your car. More

Chandika DeSilva was very helpful in helping with our Honda purchase. He made us feel very comfortable and has a great sense of humor. I would highly recommend his services. You wont be disappointed. Honda purchase. He made us feel very comfortable and has a great sense of humor. I would highly recommend his services. You wont be disappointed. More

Ramiro Garcia provided me great consultation, by thoroughly explaining the necessary services that my Honda needed. I’m grateful for employees with such professionalism. I’d definitely recommend him thoroughly explaining the necessary services that my Honda needed. I’m grateful for employees with such professionalism. I’d definitely recommend him if you plan on bringing your car in for service. More

i bought 2017 crv and the seller lied to me about 5 yrs map update because they charged $79 to updated. very bad dealer to map update because they charged $79 to updated. very bad dealer to More

Got a safety recall notice that my airbag may act like a bomb and explode if activated so I set an appointment for a couple days out for what should be an approximate 30 min service. I got to my morning app bomb and explode if activated so I set an appointment for a couple days out for what should be an approximate 30 min service. I got to my morning appointment 10 min early and get told it’s a 3 hour wait! During the height of a global pandemic and the US third wave! What’s the point of letting me set an appointment if you’re going to treat me like a walk-in? (Yes, I waited the ridiculous 3 hour wait time as it’s not like I could leave and continue to drive with a potential bomb in my face) More