Back

Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,446 Reviews

2,446 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by
July 02, 2025

Great service from Julie very thorough and always helpful very fast service always friendly and always recommends the rite” fixes” for my Honda very satisfied I won’t. I won’t go anywhere else More

by 777ichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
July 01, 2025

Great fast service, will continue to do business at Norm Reves Honda in Cerritos California More

by jorgeocha2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts and services
Jul 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for shouting out our fast service, Jorge! We love keeping things moving quickly and can’t wait to welcome you back for more speedy service.

July 01, 2025

Easy to schedule appointment. Honored online price. No pressure to add additional service. Excellent service provided. More

by porrhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
July 01, 2025

Bad service. Oscar advised of a possible oil leak upon bringing it in however never called me back regarding it. He asked if I wanted the mechanic to look into an More

by rompe66519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
July 01, 2025

I brought my Accord into Norm Reeves Honda for quick service and was genuinely impressed by the efficiency and professionalism of the team. From the moment I arrived, the staff was courteous, knowledgea More

by jerrycuevas0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service George Raygoza
June 29, 2025

Found the issue with low tire pressure light. With in the service tech also found issue with ac unit. Refrigerant was refilled and part was fixed which I was informed was still under warrant More

by lizettr02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
Jun 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the 5-star review! It’s awesome to send you home with cool air and peace of mind. Drive happy and enjoy that fully functional ride!

June 28, 2025

Fast & polite service however every time I pull up there’s a bunch of worker standing around at the beginning of the service line. They’re mostly younger men talking and doesn’t seem like they are wor More

by willjcardd1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank I thing. Sorry don’t remember his name right now.
Jun 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there. First of all, I'm glad you received an enjoyable service experience, but I apologize if you didn't find your experience as attentive as you deserve. If you'd like to discuss what happened or have any additional details to share, please contact me so I can promptly address them. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

June 28, 2025

This is my second survey next time I get one again I will give a zero I already gave excellent feedback, don’t wish to get another survey about the same visit More

by pjq01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the feedback—and point taken on the surveys! Your time and opinions are valuable, and we appreciate you sharing them.

June 28, 2025

My Service Advisor was Michael Barr. Michael was friendly as he made eye contact with me and smiled. Clarified with me why I was bringing in my car. Michael didn’t rush me out; he was ef More

by Patricia
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr, service advisor
Jun 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Patricia, Michael Barr sends his thanks for the shout-out! He’s all about genuine smiles and clear communication, so it’s great to hear you felt heard and never rushed. We’re here whenever you need us, and you're welcome to request Michael anytime!

June 27, 2025

Ruben is an awesome customer service. . he’s very helpful with everything he does great job Ruben .. More

by israel_romo162246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
Jun 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Israel, Ruben’s beaming after reading your praise! He loves helping every customer and ensuring nothing falls through the cracks. Thank you for recommending him, and we’ll keep up the great work!

1
...