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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
12,393 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 3,674 service reviews

November 04, 2026

The waiting time was very long Customer service very good Need to have more mechanics working car More

by teresag2469
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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November 04, 2026

Went in for oil change. When i got back parking brake was broken. Was forced to pay $280 for something i didnt break. I dont use parking brake More

by jonoh2890
Recommend Dealer
No
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November 03, 2026

Mr. Ramon the Service Manager made me feel heard and values my business. I love the brand because of the quality product: 26 FL5 Civic 26 and CRV Hybrid. Customer service is important because if it wasn More

by BANKONME5
Recommend Dealer
Yes
Employees Worked With
The Service Manager
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November 03, 2026

Upon arriving I was told system was down and I had to leave unless I wanted to pay out of pocket. I called customer service and spoke to a different rep (Trevor) who advised me to come back as this was v More

by gracielaa.avalos
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Nov 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we're sorry to hear about your inconvenient greeting. We apologize that the visit didn't start on the right foot. At the same time, we're glad that Trevor was able to help you and turn things around. Thank you for the five stars and the honest feedback.

November 01, 2026

Jonathan always takes the time to explain everything and makes sure there are no questions More

by ktine
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Nov 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Every question deserves a full explanation, and Jonathan makes time for yours. His attention to detail could give a favorite mystery writer some competition. All the pieces accounted for, right through the last page!

November 01, 2026

I was extremely pleased and taken care of when I went to norm reeves Honda superstore. I came in for a recall and left with an oil change tire rotation and brake inspection at a fantastic price. I came in f More

by danazaredini
Recommend Dealer
Yes
Employees Worked With
Braulio Lazcano
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Nov 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

You left with several maintenance items checked off and a much more comfortable feeling about your visit. That’s a little of the satisfaction of reaching the cabin, setting down your bags, and settling in. Braulio deserves a nod for helping you get to that fireside feeling!

October 31, 2026

Good service. Work done in a timely manner. Appreciated no attempt to upsell other services. More

by Oscar.tbt
Recommend Dealer
Yes
Employees Worked With
Javier, I think
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Nov 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Timely work and service focused on what you came in for make a satisfying pairing. A little like espresso and biscotti, each part does its job well. Thanks for taking a moment to savor the experience with us!

October 31, 2026

It was very good. I didn't have to wait long for everything to be completed. Great service. More

by ricelongbeach
Recommend Dealer
Yes
Employees Worked With
Julie
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Nov 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Julie helped wrap up your visit in good time, and your recognition is a bright bit of November color. Getting everything completed efficiently makes a good day even better. Enjoy catching the last of those fall views from behind the wheel!

October 29, 2026

I would like to thank Javier Peña for his excellence service and helping us with are punctured tire. He was friendly, very kind and helpful. He took care of us immediately. And I want to think Norm Reev More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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Oct 30, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Dan, Javier’s quick attention and kindness are exactly the sort of neighborly care that belongs here. It’s especially rewarding that your service visit has you thinking about buying a car with us someday. You’ve already gotten to know a friendly face on the block!

October 29, 2026

Check in was easy, quotes for work a We're fast and correct, work was completed on time. Questions and communication with the advisor was easy and prompt More

by Garrett.m.keith
Recommend Dealer
Yes
Print
Oct 30, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Your advisor kept the information moving, and the work arrived at the finish right on time. Add an easy check-in and accurate quotes, and that’s a solid trip from platform to destination. We’re especially pleased the communication stayed on track throughout.

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