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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
12,218 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 3,523 service reviews

September 25, 2026

Professional and polite Courteous, made me feel important as a customer, great customer service and I got my car in and out of there in less than 2 hours More

by hengkngor
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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September 24, 2026

Everyone that I worked with on getting my Honda Accord was wonderful. Great customer service. Very helpful. More

by Myeasha28
Recommend Dealer
Yes
Employees Worked With
Christina Nuval (sales consultant) and Christian Delgadillo
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September 24, 2026

Very efficient and helpful. Easy and smooth interactions Very efficient and helpful. Easy and smooth interactions with everyone. My car was done sooner than expected. More

by Aespinoza99
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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September 24, 2026

Had to leave car upon pickup on a Friday. 3 amber lights on dashboard did not reset after 4 tire replacement. Picked up on Monday. So much for the Worlld Classs Inspection. More

by Rtrias55
Recommend Dealer
No
Employees Worked With
Ramiro
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September 24, 2026

Great first time experience, would recommend to anyone. I will be back for another service! More

by david1cadena
Recommend Dealer
Yes
Employees Worked With
Robert
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September 24, 2026

Very helpful and great customer service from Leo L! He kept me informed and updated throughout the whole process More

by jengarcia329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
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September 24, 2026

Bad customer service, poor service scheduling appointments. I had an appointment and still had to wait 4hrs for a basic oil change. More

by Jay R
Recommend Dealer
No
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Sep 24, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Jay, four hours for an oil change is a significant amount of time, especially when you had already scheduled an appointment. We’d like to review the details of your visit and better understand where the scheduling process fell short. If you're willing, please reach out with your details. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

September 22, 2026

It was pleasure to service our car updates of software and we regularly use this dear is our most preferred for their quality of service. More

by rapnkao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Sep 23, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Software updates may happen behind the scenes, but having a service team you trust makes the process much easier. We appreciate you bringing your car to us regularly and recognizing the quality of the service. We’ll keep the tech side running smoothly!

September 22, 2026

Peace of mind,, always Excellent service most of the time. Last time satisfied, good job ???? More

by romeosson9915
Recommend Dealer
Yes
Employees Worked With
Robert
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Sep 23, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Repeat customers give us plenty of chances to get service right, and we appreciate every one of them. It’s good to hear your latest visit ended on a positive note and that the team earned another five-star rating. We’ll keep working to make those visits worthwhile!

September 22, 2026

Very accommodating and efficient Ramiro was very helpful and answered all my questions Very accommodating and efficient Ramiro was very helpful and answered all my questions More

by Alexis_valladares
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Sep 23, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Ramiro kept the whole process moving with the kind of rhythm you’d expect from a ballroom pro. He answered your questions, stayed accommodating, and never missed a step. We’ll make sure he gets credit for leading such a smooth dance!

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