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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

2.5
89 Reviews

89 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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April 08, 2022

I happened to be in the area, so I stopped by to make an appointment. The Service Advisor explained how they were fully booked that day, so I explained I just wanted to make an appointment. He (Trevor) tol More

by Num1gem
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Trevor
Apr 12, 2022 -

Norm Reeves Honda Superstore Cerritos responded

Hello. We realize your time is valuable and it is our goal at Norm Reeves Honda Cerritos to provide you with reliable service and exceed your expectations. We would appreciate the opportunity to talk about this with you. Please reach out at a time that works best for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 15, 2022

Worst car dealer experience ever. Never have I felt so devalued and disrespected as a customer by so many of your employees. You sold me a lemon. Came back with the issues to be repaired. You said it was More

by Joseph Rosales
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Meysam Kaed
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2021

Service Department consult Ramiro Montes was rude and didn’t have accurate times waited 5hours More

by S Thomas
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ramiro Montes
Oct 27, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Hello. We are very concerned by your feedback and would love to speak with you and learn more about your experience with our team. Please reach out to me when you have a chance. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

June 09, 2021

Beware of the FINANCE department. They will hard-sell you an expensive Karr security system which is (I've been told by another dealership) redundant since the Honda factory system is excellent. After 4 dis More

by LaurentZ
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brett Gringhaus
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul in finance
Jun 09, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we are concerned to read this feedback and would appreciate the opportunity to speak with you. If you’re interested, please reach out at a time that works best for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

April 19, 2021

Needed to get a windshield window replaced for 2020 clarity. Called service and put on hold for 20 minutes from spot #12 to get a voicemail that has been not set up. Sent an online inquiry, but just g More

by Ngmc2811
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Victor
Apr 20, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we are sorry to hear you had negative experience when calling in to our dealership. We would appreciate the chance to discuss your experience if you are willing. Please call or send me an email when convenient for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

April 08, 2021

Service rep was Rude on the phone. I had safety issue and was told it's not about the customer. It about when the service department feels like servicing your car. More

by Timszer1000
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Arrogant white guy
Apr 09, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we are concerned by your review as it does not reflect the type of customer service we strive to provide at our location. We’d love to talk with you about your experience when you have a moment. Thank you for your time. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

March 04, 2021

Chandika DeSilva was very helpful in helping with our Honda purchase. He made us feel very comfortable and has a great sense of humor. I would highly recommend his services. You wont be disappointed. More

by jenia0807
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chandika DeSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Congrats on your Honda purchase! Glad to hear Chandika was helpful and made it a fun experience for you. Thanks for the 5-star rating and recommendation.

January 08, 2021

Ramiro Garcia provided me great consultation, by thoroughly explaining the necessary services that my Honda needed. I’m grateful for employees with such professionalism. I’d definitely recommend him More

by irios228
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ramiro Garcia
Jan 11, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the great review and 5-stars, Irios!

December 26, 2020

i bought 2017 crv and the seller lied to me about 5 yrs map update because they charged $79 to updated. very bad dealer to More

by Tj
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ray Tabatabai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Norm Reeves Honda Superstore Cerritos responded

Hello Tj, we are concerned to read this feedback and would appreciate the opportunity to talk about this with you. Please reach out at a time that works best for you. Thank you. Kevin Harris| Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 25, 2020

Got a safety recall notice that my airbag may act like a bomb and explode if activated so I set an appointment for a couple days out for what should be an approximate 30 min service. I got to my morning app More

by maikmartinez
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Bryan
Dec 01, 2020 -

Norm Reeves Honda Superstore Cerritos responded

Hello Maik, we are very concerned to read this review about your airbag and would like to talk more about this with you. Please give me a call at a time that works best for you. Thank you. Kevin Harris| Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

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