Norm Reeves Honda Superstore Cerritos - Service Center

I like the work but didn't wash my windows or vacuum my carpet t carpet t More

My visit to Norm Reeves superstore Cerritos Went well. All my questions were answered and communication was On point. Had no issues and will recommend to others. You got a good price out the door for my c All my questions were answered and communication was On point. Had no issues and will recommend to others. You got a good price out the door for my civic thank you. More

The appointments are easy to make and service advisors are pretty good about time estimates for work to be completed. The service advisors are great about telling you what service needs to be done and wh are pretty good about time estimates for work to be completed. The service advisors are great about telling you what service needs to be done and what can be put off to a future date. More

The service agents were excellent. Michael helped me with my car. He went far and beyond to make sure everything was OK…. But the Customer Service , the guys that are sending out in fr Michael helped me with my car. He went far and beyond to make sure everything was OK…. But the Customer Service , the guys that are sending out in front that you approach first when you check in, they are very unprofessional. They’re on their phones. They’re talking they’re laughing. They’re not paying attention to the customers. That is a very poor rating for me…. More

Easy to make appointment, pretty fast service, didn’t push things not needed, only did what was recommended push things not needed, only did what was recommended More

Leo was very friendly and communicative, made my experience easy. Also he had my car real fast, en lo menos que canta un Gallo. experience easy. Also he had my car real fast, en lo menos que canta un Gallo. More

I still have the problem with my car and I haven't gotten a response after texting and emailing Jonathan a response after texting and emailing Jonathan More

I have been taking my Hondas here for 20 years and this last couple visits have left me disappointed with the service. This is the second time I've left with my undercarriage flapping, not connected. I c last couple visits have left me disappointed with the service. This is the second time I've left with my undercarriage flapping, not connected. I come in with it connected just fine. I've had to have someone outside of honda reattach it. I would imagine if it was broken, my service advisor would tell me. I've also had to take my car in for the recalled ac condenser twice since it's been replaced. I am being asked to pay 2500 for an evaporator that both times the service advisors have told me they are connected and made of the same material as the recalled part, Honda knows, but won't cover it. Service advisor was kind enough, so this is not about him. I was looking at new cars, and after 20 years of Honda, (all from Norm Reeves) I am thinking of a different dealerships. More

Aaron Perez is is always professional and courteous. He returns my calls and texts in a timely manner. I have had to bring back my truck after getting it serviced and he always make sure the mechanics f He returns my calls and texts in a timely manner. I have had to bring back my truck after getting it serviced and he always make sure the mechanics fix it. I gave a 4 because I have and to bring back my truck back after getting a service or repaired at least 4 or 5 times. More

I’v always had a great experience at Norman Reeves Honda service depart because of Trevor Rodriguez knowledge of his job & willingness to always keep me informed on my service warranty. service depart because of Trevor Rodriguez knowledge of his job & willingness to always keep me informed on my service warranty. More