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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,340 Reviews

2,340 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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June 27, 2024

I feel like they didn’t care to help me out. try to overcharge me when in fact it was a recall on it! Never will I go back! More

by Melissa Alvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
Jun 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. Customer satisfaction is our priority, and we regret any inconvenience caused. Please reach out so we can discuss your concerns directly. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

June 27, 2024

The service department has always been very helpful. This last time they even informed me of an issue that was under an extended warranty, and fixed an issue at no charge. Very satisfied. More

by sarahgjertsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
Jun 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear about your positive experience with our service department! Thank you for sharing your feedback.

June 24, 2024

The service tech was very knowledgeable and helpful I would recommend this service and this technician More

by tbiird617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your recommendation! We're thrilled to hear about your positive experience with our service tech. We look forward to assisting you again in the future.

June 24, 2024

Leo was great! He was friendly and very helpful. I’m very satisfied with my service. More

by savyromero33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Jun 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Leo provided you with excellent service. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Safe travels!

June 23, 2024

Great dealership! The techs are knowledgeable and friendly. I’ve been going to the dealership for almost 20 years - I wouldn’t dream of going anywhere else! More

by ldhall_bookman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jun 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your loyalty and kind words! We're thrilled to have been your dealership of choice for nearly two decades. Looking forward to many more years of serving you!

June 20, 2024

Great service and everything was take care of. After working a graveyard shift I didn’t have to wait long. So I am glad that I went straight to get my oil change done. More

by helenamarchainny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think Ruben helped me not sure.
Jun 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your oil change after your graveyard shift! We appreciate your kind words and look forward to serving you again in the future.

June 20, 2024

Just please make sure you advisor give the right price at the beginning. If not change at the time I pick up car More

by edeleonsd19784930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Jun 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We apologize for any confusion regarding pricing and strive to ensure clear communication throughout your experience. Please reach out if there's anything else we can assist you with. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

June 20, 2024

Fast as possible, polite and courteous they always let me know what needs to be looked at or what needs to be done. More

by Bigbud62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember there names
Jun 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with us. Looking forward to assisting you again in the future!

June 20, 2024

Well from the minute you get in the guys at the entrance greet you and ask why are we there. Then the service advisors do their best so we the customers can be happy. My car needed help and Mr. Javier Peña More

by sandrae.sibrian@yahoo.com822958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Novak
Jun 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're delighted to hear that Javier provided excellent service and that you're back on the road happy with your car. We look forward to serving you again in the future!

June 20, 2024

It was a positive experience. The issue was addressed and the custom service was also good. More

by samiyajones2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dropped the car off overnight
Jul 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Customer service is always a priority for us! Thanks for taking the time to review your experience!

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