Norm Reeves Honda Superstore North Richland Hills - Service Center

Like the dealership but charging $70.00 for a engine air filter is just ridiculous and unfair in this world where unemployment is soaring high filter is just ridiculous and unfair in this world where unemployment is soaring high More

Service was excellent, every advisor I’ve ever had there for about 5 years now has always been great. Definitely will always come back here for future services. for about 5 years now has always been great. Definitely will always come back here for future services. More

Scheduled appointment two weeks in advance and presented American Honda coupons offering $9.95 Mobil synthetic oil-filter change and 15% off all other services max. $250. for my '02 Honda S2000 showing 50,9 American Honda coupons offering $9.95 Mobil synthetic oil-filter change and 15% off all other services max. $250. for my '02 Honda S2000 showing 50,965 miles. Service advisor Jalun Watkins was specifically instructed to utilize both offers for invoicing and to perform 52,500 and 60,000 mile services. All good until final invoice and car presented: 1. Invoiced $0.00 for oil-filter change using OEM oil. 2. Invoiced $61.30 for cabin A/C filter service with description "NOT IN STOCK HAD TO BE ORDERED". 3. Passenger door paint chipped. 4. Dirty, oily 17mm wrench left on passenger seat-found when I was leaving the property. 5. Total invoice indicates " MISC DISC. $14.84 The $0.00 charge for oil-filter change was explained as being better because it was rolled into the 15% discount offer totaling a claimed $100.00. At check-in I was informed that invoice would have totals for labor and parts and that amount would be discounted 15% while at check-out $573.53 charged for parts and labor with a $14.84 discount. This was explained as follows: "Each individual service-labor and parts- was discounted 15% so the indicated charges had already been discounted". Lacking the information for individual parts list prices and labor charges there is no way to know if anything was discounted. Zero transparency. When I questioned the $49.95 for "MISC CHG." this was explained as "everyone does this for disposal fees etc.". Next morning returned to Huggins where suddenly the "NOT IN STOCK HAD TO BE ORDERED" part was available and installed and met with Watkins and Service Drive Manager Michael Harvey. Harvey offered nothing, not even an apology for charging me for services not rendered or leaving dirty tools behind. As part of the typical upsell Watkins pitched $671.24 for additional services that we discussed scheduling. After my first Huggins Honda service experience not sure if there will be another. More

Huggins is a CLASS dealership. Throughout the years, The Sales and Service experience at Huggins has always been a pleasure. But, twentyfive words - that is a bit much. Sales and Service experience at Huggins has always been a pleasure. But, twentyfive words - that is a bit much. More

Great thorough and fast service Very nice facility and employees. My service tech was very good and was very knowlegdable. Waiting area and whole complex is very attractive employees. My service tech was very good and was very knowlegdable. Waiting area and whole complex is very attractive More

Nothing like a family owned business/dealership.. the difference in customer service is no comparison It’s personal and superior in every way. Too bad corporations took over so many Stay gold Huggi difference in customer service is no comparison It’s personal and superior in every way. Too bad corporations took over so many Stay gold Huggins More

My visit to the dealership was straightforward with no surprises. I waited in their comfortable wait area and was in and out with no hassle. surprises. I waited in their comfortable wait area and was in and out with no hassle. More

Staff had a great attitude & were willing to fix my problem quickly & with no issues. They were very accommodating & went the extra mile in helping me problem quickly & with no issues. They were very accommodating & went the extra mile in helping me More