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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,918 Reviews
Call Service Center (817) 345-6175

2,918 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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January 21, 2025

Amazing set of people, my whole family got our cars from there and we will continue to purchase vehicles at said establishment. More

by Chance Higgins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Garcia
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Jan 22, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

How flattering that your whole family has relied on our dealership for your cars, Chance! We appreciate your loyalty, and we hope that you're all enjoying your vehicles. If you're in the market for accessories, please reach out. Thank you, and we'll see you soon!

January 21, 2025

The employees I dealt with were very courteous and helpful. The service performed was very quick. More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that your service visit for your Honda was up to your expectations, Cathy! Our service team prides themselves on providing quality service with efficiency and a smile. Thanks for the nice review, and we hope to see you again!

January 20, 2025

Good customer service and complete the work that you need done. They also have a cafe which is nice. I didn’t talk to service as much, but in sales and finance we had a great experience with Jermiah White an More

by Alysiaalexandraa6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermiah White, Kirby Jackson
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Jan 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Jermiah and Kirby want to send the thanks right back at you! We are grateful that you chose our dealership for your car buying needs. Whenever you have questions, we have answers. Give us a call and we'll be there to help!

January 20, 2025

Dennis and Elizabeth are awesome. They are always informative and quick to answer questions. Thank you. More

by Smilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis
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Jan 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for letting us know we hit the mark. Dennis and Elizabeth are especially grateful for your 5-star review. We’re looking forward to serving you again!

January 19, 2025

Took longer than expected xxx xxx xxxxxz xxx x x xxx xxxxx x x xz More

by Mphillips12
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your patience while our crew gave your car the care it needed. It you have any concerns, feel free to reach out to us directly. Thanks!

January 19, 2025

Dennis Williams did a great job. Explained everything and got job done fast. I have title confidence in Dennis keeping car running for a long time More

by Bbbjjj19190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Williams
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Jan 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Dennis' expertise makes him a huge asset to our service crew! Thanks for trusting our team and giving us a 5 star review- it means a lot to know we're on the right track!

January 19, 2025

Great experience. Always takes great care ands communicates well. Had Tristan as service advisor he was spot on. More

by Juff59
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It’s customers like you that make our work so rewarding. Thanks for the fantastic feedback for Tristan and the rest of the team!

January 19, 2025

Quick service department. Our service advisor was awesome. Service tech did great job checking out our car. More

by Cal1day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Billeaud
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Jan 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for the awesome review! The entire service team thanks you for the 5-star rating; it motivates us to keep up the great work!

January 19, 2025

I received excellent, compassionate service. Tristan worked with me in an unusual situation, being my extended warranty chose not to pay for a covered repair. He was respectful and positive. More

by Trudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for writing this amazing review, Trudy! Tristan is always taking extra steps to make sure the job is done right and the customer leaves happy. We are already looking forward to seeing you again. In the meantime, enjoy your next road trip!

January 18, 2025

Amanda Fritz was our arrive advisor, and we really like her. We got our van in and out same day - that’s always a bonus. More

by Joseph Gamble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritz
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Jan 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Amanda is great at learning what drivers need and matching them with the right car! Thank you for giving her some well-earned praise. Our entire team appreciates your 5-star review, too. Enjoy your next trip with your new ride!

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