Norm Reeves Honda Superstore North Richland Hills - Service Center

Service center is a bit unorganized. Service rep was knowledgeable and helpful but the few times I have been there nobody seems to acknowledge anybody walking into the area. Could use a Service rep was knowledgeable and helpful but the few times I have been there nobody seems to acknowledge anybody walking into the area. Could use a receptionist More

The dealership is very clean and great you when you get out of your car in the service area. Very professional and great attitude. The waiting area is very comfortable for waiting for your car to be servic out of your car in the service area. Very professional and great attitude. The waiting area is very comfortable for waiting for your car to be serviced. More

Mr Crean was very helpful in explaining when the car would be completed and when we stated we needed transportation he had Huber very quickly to bring us home. The job was completed in the time line of would be completed and when we stated we needed transportation he had Huber very quickly to bring us home. The job was completed in the time line of what he told us. Thank you More

My service advisor was Dennis Williams. Dennis was very polite, helpful, and listened carefully to the list of issues that I was having with my car. He interfaced well with the mechanic and Dennis was very polite, helpful, and listened carefully to the list of issues that I was having with my car. He interfaced well with the mechanic and with me to determine the needed repairs. He made arrangements to shuttle me back and forth from my home while the mechanic completed the needed repairs. My car was returned to like-new mechanical condition and has been a joy to drive. Please express my sincere appreciation to Dennis and mechanic who took service to a superior level. I hope this is their normal modus operandi. More

From the beginning Angel came across as rude. Not friendly. Not happy. I made an appointment and told Angel I was STAYING at the dealership. He quoted me 1 and a half hours - 2 hours. When Not friendly. Not happy. I made an appointment and told Angel I was STAYING at the dealership. He quoted me 1 and a half hours - 2 hours. When he came to talk about repairs, he did not have an itemized bill after I asked for one multiple times! He kept saying “the plugs are ABOUT…” “the labor is ABOUT 170” I told him I wanted a definite number and he proceeded to say “what’s your budget? We can make it work” No! I want a simple accurate break down. I’m not haggling for a repair at the dealership. Around 3 hours!!!! Angel was hard to find, so I asked another service guy (who was very nice) to check the status of my car. They brought it out 20 mins after that. People after me had came and left! After I spent almost 400$ at this dealership Angel did NOT say thank you or have a nice day. He handed me the receipt and didn’t say one word. 3 hours is crazy to wait in the store when not even told that. I felt like I was forgotten about. Horrible experience. I will use another Honda dealership from now on. More

Excellent service. Thorough review of my issues and resolved them in one visit. I will definitely return to them for future service. Thorough review of my issues and resolved them in one visit. I will definitely return to them for future service. More

I appreciate that they were real with me, letting me know what is wrong with my car what is wrong with my car More

Very high prices, doesn't allow two coupons to use same time. Wouldn't come again time. Wouldn't come again More

Norm Reeves Honda NRH does a great job handling required maintenance and their sales process was relatively painless. I would recommend them. maintenance and their sales process was relatively painless. I would recommend them. More

I appreciated the knowledge of Tony, the service manager and feel confident that the recommended work was properly performed. and feel confident that the recommended work was properly performed. More