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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,964 Reviews
Call Service Center (817) 345-6175

2,964 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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December 19, 2024

I had a great experience! Zach took great care of me, answering all of my questions! More

by ndrizen101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zach
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Dec 20, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to give us a 5-star rating! We're glad Zach's boundless knowledge ensured all your questions were answered. There's plenty more where that came from- visit us again sometime soon!

December 18, 2024

ERIC IS A 5 STAR SERVICE ADVISOR AT NORM REEVES HONDA. EXCELLENT SERVICE EXPERIENCE. I WILL BE BACK TO HIM FOR ANT OF MY SERVICE NEEDS! More

by Munize63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Martinez
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Dec 20, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the amazing review and shoutout to Eric! It was a pleasure helping you, and we hope to see you again for all your automotive needs.

December 18, 2024

All the staff members, especially Dennis, were very helpful and friendly. I would recommend this service department to anyone. I really appreciate their urgency in handling my service needs. Thank you! More

by sunny247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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Dec 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Our service crew is a tight-knit unit, and we're happy to hear that they made sure your car got the care it needed. Thanks for the shoutout for Dennis; he appreciates knowing when he's done a great job! Whether you have routine maintenance coming up or have a question about your ride, just let us know and we'll help.

December 17, 2024

Jack provided good service. Welcome Called follow up. Make sure it done. Asked the feedback More

by nguyenthuynt803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Good communication is at the heart of any great experience, and Jack is great at keeping drivers in the loop! Our team is ready to help any time you need us. Be sure to check out our service specials before your next visit!

December 17, 2024

purchased my first car here, the staff was great help. and the environment is welcoming and fresh More

by nicole0309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Frausto
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Dec 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello Nicole, and thanks for the 5-star rating! We're happy to help at every step of your journey, from buying a new car to keeping it in top condition. Tell a friend about us and that their next favorite car is here waiting for them!

December 17, 2024

Good service and experience, the service technician was able and knowledgeable. Thank you for your time and service More

by Ahmedi.Abdullahi
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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Dec 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi Ahmedi, and thanks for sharing your experience with us! Our technicians are well-versed in everything your car can need. You can count on us!

December 16, 2024

A few years ago we chose this location and we have been satisfied and grateful with the attention and service, the staff is very friendly! More

by Solaresjuanfra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Cazares
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Dec 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you sticking with us for service! Thanks for putting your trust in our team, and please feel free to contact us when you're reading for another service appointment. Thank you!

December 16, 2024

Maintenance minder was not reset after work completed. Every time I bring my vehicle for some type of work there always seems to be a problem. The service advisor was top notch and the problem was not his More

by gjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Williams 5 star rating
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Dec 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the feedback on your service visit for your Honda. The issues you experienced with your Maintenance Minder and other matters will need to be addressed with our service staff. Thank you for letting us know, and we hope to provide you a five-star experience in the future. Please contact our service department with any further questions.

December 16, 2024

I had major rodent damage repaired. Excellent service and good coordination with my insurance company. More

by alindallas2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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Dec 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We can only imagine how horrifying the rodent damage to your car must have been! We're relieved that we could help you out and coordinate with your insurance company. Thanks for choosing us, and we'll be happy to support you with future service!

December 16, 2024

Came in for state inspection; car was done right away. I still received the multi-point inspections even just for a state inspection visit. Thank you! More

by Mrs. Randolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That comes in handy that you received both types of inspections to make sure your Honda is up-to-date, Mrs. Randolph! We appreciate you trusting our team, and we hope to see you when you need service again. Thank you!

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