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Norm Reeves Honda Superstore West Covina

West Covina, CA

4.7
1,140 Reviews

1840 E Garvey Ave S

West Covina, CA

91791

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Showing 1,140 reviews

June 21, 2025

Terrible service, I let them know. I was going to pick up my car and I show up after service hours. The sales department says they don’t have a key and they have no one that can unlock More

by Jbar88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Rivas
Jun 23, 2025 -

Norm Reeves Honda Superstore West Covina responded

We regret to hear about your experience with us, as we aim for impeccable customer service. Please contact David Warren, General Sales Manager, at David.warren@normreeves.com so we can discuss your experience with us. Thank you.

June 14, 2025

Gab and Abigail were amazing. Abigail was very patient, courteous, helpful with excellent customer service. With the help of Gab, he made it happen for me and I walked away with t More

by rpubill11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abigail , Gabriel Torres
Jun 16, 2025 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the top-notch review! We’re all smiles over here and hope you are too. Gab and Abigail are especially happy to hear your shoutouts. If you ever need anything, just give us a call—we’d be happy to help again.

June 14, 2025

Process too long and had to go back several times. I Tthink can be streamlined, More

by mg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Anaya finance Ryan B Lopez
Jun 16, 2025 -

Norm Reeves Honda Superstore West Covina responded

Thanks for reaching out to us with your feedback. We're here to help and work with you to make sure your next visit is better. you can reach out to David Warren, General Sales Manager, at David.warren@normreeves.com anytime and we'll be ready for you.

May 13, 2025

Excellent customer service from Jason Fang, he was very kind and helpful with our trade in and the purchase of our new car! More

by Jeffany22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Fang, Thanisha Herrera, George Ventura, Mohammad Haidar
May 14, 2025 -

Norm Reeves Honda Superstore West Covina responded

Jason is truly one-of-a-kind! Any time that a trade-in and new car purchase is easy, it's a win in our book. We hope you're enjoying your new ride! Come back and see us for expert maintenance and service.

May 13, 2025

This is an excellent location with a selection of Hondas that made it easy to choose the car and needed and wanted. More

by Spr
Recommend Dealer
Yes
Employees Worked With
Kunaal Sharma
May 14, 2025 -

Norm Reeves Honda Superstore West Covina responded

There's truly a Honda for everyone, especially when you browse our selection! We hope you're loving your new ride. If there is anything else we can do for you, please let us know!

May 13, 2025

Everyone from start to finish met my needs in a professional way. Very satisfied with my visit More

by Alexandra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kunaal Sharma
May 14, 2025 -

Norm Reeves Honda Superstore West Covina responded

Your 5-star review has us all cheering, Alexandra! We're grateful you chose us and hope to continue earning your trust. Swing by anytime—we'll be ready for whatever you need.

May 05, 2025

I come here regularly because of the friendly and welcoming atmosphere. During my recent visit, the salesperson Joshua was especially helpful. I was already considering a new car, and the trade-in va More

by kai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua, Amer Dababneh
May 06, 2025 -

Norm Reeves Honda Superstore West Covina responded

Kai, it's always a pleasure to see you! Joshua had a great time helping you navigate your trade-in and the purchase of a new Honda CR-V. Isn't it always an amazing feeling when the trade-in is even better than you hoped it would be? Thanks so much for leaving us this review. Until next time!

May 04, 2025

Outstanding Experience with Jimmy Tang! I had an excellent experience working with Jimmy Tang at Norm Reeves Honda West Covina. From the moment I reached out with interest in a vehicle, More

by powered76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Tang
May 05, 2025 -

Norm Reeves Honda Superstore West Covina responded

Hey there! What incredible praise for Jimmy! He'll be so excited when we tell him about this review. Jimmy is an excellent communicator and all-around pleasure to work with, so it's wonderful to hear that he made your experience a great one. Thank you!

April 27, 2025

Asked the associate to provide the pricing via email and she kept calling. It's simple request but she was unable to follow. How can I trust this dealership if their employee can't follow a simple request? More

by womako
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Sabrina Ramirez
Apr 28, 2025 -

Norm Reeves Honda Superstore West Covina responded

Hi, we're sorry to hear about your communication difficulties. We appreciate you taking the time to leave your feedback, and if you have any further questions or concerns, please reach out to us at (626) 251-2995.

April 09, 2025

Gabe and Jairo were very friendly and helpful. Not pushy, straightforward with information and pricing. More

by KatieH
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jairo, Gabriel Torres
Apr 09, 2025 -

Norm Reeves Honda Superstore West Covina responded

Gabe and Jairo know how to roll out the red carpet! Friendly, helpful, and always ready to treat you like the VIP you are. Thank you, Katie, for sharing your awesome review. Come see us anytime!

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