Norm Reeves Honda Superstore West Covina

Very fair I’m pricing work with you well very courteous and a great buying experience Very knowledgeable on the cars on all of them

We had our Odyssey in for paint repair (under warrenty) and it was kept for two weeks. We had to rend a car from Honda during this time. We were dissatisfied with the length of time the car was had and the amount of money we had to pay for the rental. We asked to talk to the service manager to let him know. He was very concerned and remedied the problem.

Everyone was very nice. They did everything they could to help us. It was my first time at Honda and I am very pleased with everything. Great customer service, and very patient and understanding.

After visiting several dealerships Norm Reeves Honda WC stood out. Carlos Garcia was very informative and not pushy at all . There were no scare tactics or empty promises and everything was backed up in writing. The process was so smooth ,all my questions were answered and the sale offer was fair, so much so that I ended purchasing a CR-V even though it was really not my first choice of car make. Very satisfied.

my son and I had a positive experience buying a Honda Civic Hatchback from Norm Reeves. Our salesman, Saturino Moreno, was great. He did not use pressure tactics, and very helpful with the entire process. Without question, I would purchase another car thru the same dealership and ask for Saturino aka Nino...

Superb. Octavio Cortes takes the time to explain what you need (or don’t need), provides options, and is very reassuring. My entire family has Honda’s and we drive to this dealership for service because of Octavio.

Great service helpful and didn’t take too long. The time they told me it would take it did. Thank you for good service Brandon.

David was very responsive via email in my initial communications regarding the Auto Club and Costco pre-negotiated rates. John sent pictures promptly yet then has some delay in following up and then had to arrange another car to be sent from another dealership, delaying the original appointment. During appointment and test drive he was very informative, pleasant and seemed to do his best to keep the process moving along. Impressed at the time and patience involved showing me everything and staying until he was assured I was satisfied with being comfortable with my new car.

I have to wait an entire morning for my shuttle van. I was late to work. They do not even bother to give me a call. No one in the Honda really cares. I feel very mistreated like an illegal aliens. They simply don’t care. I don’t think it is any professional service. My Honda Accord which is less than 10000 miles are leaking oil and they don’t even know why. It is a hassle. Honda is supposed to be good. But I don’t know it is true anymore

Very friendly, competent, knowledgeable and helpful staff. They were never overly aggressive or pushy. Best car buying experience we have ever had. We definitely recommend them.