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Norm Reeves Honda Superstore West Covina
West Covina, CA
1,159 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,159 reviews
July 06, 2016
Used Honda Accird It was a great experience with a wonderful sales person. Patrick was a delight. The process was easy and am super delighted with my certified Honda It was a great experience with a wonderful sales person. Patrick was a delight. The process was easy and am super delighted with my certified Honda Accord. Beautiful car from a great place. More
by Heather Owens
Employees Worked With
Patrick Lucas
June 28, 2016
Fantastico buen servicio Gracias a patrick puede obtener mi Honda Recomiendo este dealer a todos Thank you again Patrick you were on top of everything I appreciate I rec Gracias a patrick puede obtener mi Honda Recomiendo este dealer a todos Thank you again Patrick you were on top of everything I appreciate I recommend this dealer to everyone 5 stars More
by Arturo
Employees Worked With
Eugene Huang
June 27, 2016
excellet i was shopping a 2016 Civic for my kid than i summit my need to Norm Reeves Honda after i got a quote from Guy Gordon i went there within 20 mins i was shopping a 2016 Civic for my kid than i summit my need to Norm Reeves Honda after i got a quote from Guy Gordon i went there within 20 mins got my deal done as a quote & my kid even got that first time 0.9% apr for College grad No haggle . just easy time at the dealership great job Guy Asso John at Finnace More
by syip0715
Employees Worked With
Guy Gordon
June 22, 2016
Good Deal / Very happy with Patrick Recently purchased a slightly used 2015 Honda Fit. Patrick helped me get a good deal, answered all my questions, and showed me how everything worked Recently purchased a slightly used 2015 Honda Fit. Patrick helped me get a good deal, answered all my questions, and showed me how everything worked before I left the lot. I am very satisfied with my purchase experience. More
by tooker
Employees Worked With
Patrick Lucas
June 08, 2016
Patrick and Eugene is the best I had just gotten a new car over the weekend, thus by far the best experienced I had, Patrick is the best, i will definitely recommend this dealership I had just gotten a new car over the weekend, thus by far the best experienced I had, Patrick is the best, i will definitely recommend this dealership for your car needs. More
by Poker2009
Employees Worked With
Patrick Lucas, Eugene Huang
May 31, 2016
Best dealer! I just bought my new car this weekend and they were great! Thank you to all for making this experience so easy. I love my new car. I just bought my new car this weekend and they were great! Thank you to all for making this experience so easy. I love my new car. More
by Yazz76
Employees Worked With
Philip Nguyen, Mario Bandal
May 25, 2016
A good deal at a wrong car dealership is a bad deal. Let me start off by asking since a lot of people think buying cars is a nightmare, why are all reviews positive? Is it just me, or does anyone else al Let me start off by asking since a lot of people think buying cars is a nightmare, why are all reviews positive? Is it just me, or does anyone else also think that do business owners try to ask favorite customers to flood the site with five-star reviews with the hopes that they drown out the comparatively small number of negative reviews, or they have intention behind them, giving consumers a false perception of the business where they are about to spend their money? Per Fred Reichheld, who invented the survey 14 years ago, at least a third of the reviews are fake. There is absolutely zero harm not making this dealer is your first choice when it comes to buying. Is it not common to find "errors" in paperwork anymore? Called Norm Reeves Honda WC and talked to the car salesman, Jademine Kao, about a Civic deal. If you price matches another dealership, including floor mats, touch up paint, and aftermarket alarm, I'll buy from you today. I texted Jademine a copy of a deal worksheet from the other dealership and a copy of previous purchase of 2014 Accord sale contract so he would take me seriously (can't figure out how to attach screen shot photos to my review on this site). My salesman seemed honest and really wanted the deal. I thought this latest car buying experience was different.The transaction can be enjoyable. However... Jademine never really helped me when I noticed floor mats were missing, a floor mat retention clip broken, aftermarket car alarm is disconnected, and my touch up paint after the sale. Jademine didn't like to use text before the sale. He texted me and asked the part department rep Raymond to help me after the sale. Raymond asked me to pay for floor mat retention clip and floor mat set. I have a real issue about after signing the contract that certain things we had agreed upon were left out of the contract. Be careful don't let this happen to you. There is absolutely zero harm not making this dealer is your first choice when it comes to buying -- it may keep more of your hard-earned money and save you some frustration later. What Jademine Kao/salesman did to me, he will do to you too. Is it just me, or does anyone else also think that salesmen aren't your friends? Just remember: No one gets a good deal from a car salesman. I ignored this rule. Being friendly is a sales technique. Period. I apologize for the length. However, I wanted to be complete. More
by 请大家小心
Employees Worked With
Jademine Kao
May 19, 2016
Highly recommended Great place. Came to Norm Reeves after a horrible experience at Diamond Honda. Alonso helped us out and was very professional. Helped us find the righ Great place. Came to Norm Reeves after a horrible experience at Diamond Honda. Alonso helped us out and was very professional. Helped us find the right car at the right price. Great customer service. More
by Emilio
Employees Worked With
Alonso Mendez
May 17, 2016
Amazing Experience! The entire buying process was smooth and hassle free. I truly appreciate the fact that these salesmen are not pushing. They truly try to find a deal t The entire buying process was smooth and hassle free. I truly appreciate the fact that these salesmen are not pushing. They truly try to find a deal that works within your budget. I dealt with the sales manager, John, who helped with the approval process. Then Manuel A. showed me the car and closed the deal. And lastly Eugene, broke down the fees, which was really helpful. Without these guys, I would have not drove out with my 16' Accord. Thank you! I would highly recommend for everyone to come in and ask for these 3!!! More
by NJR
Employees Worked With
John, Sales Manager, Eugene Huang, Manny Alonzo
May 10, 2016
A pleasant surprise Need to find a dealer for your next Honda? Let me break it down for you: 1. David Ochoa will straight up give you a fair deal the first time around ( Need to find a dealer for your next Honda? Let me break it down for you: 1. David Ochoa will straight up give you a fair deal the first time around (mine was on par with my lowest standing offer, as I had gone through several other internet sales mgrs before contacting David). 2. Unlike other dealers (cough Downey cough), there's no bait and switch when you get to the dealership (The OTD I got via email was honored, and I got the exact car I wanted). 3. Juan Bernal was the best! Super nice and professional. He gave a much more thorough explanation of the car features than I had received at my local dealership, which I really appreciated. ALSO, I really like salespeople who actually own Hondas when they sell Hondas. It's almost like they believe in what they are selling! 4. Financial manager Mauricio was just as pleasant to talk to. You don't get any of the rude, pushy attitude to purchase all of the extras. I usually don't write reviews for things, but I felt that West Covina really deserved a good write up, especially in light of my experience with some other Honda dealers. Will definitely be thinking of you guys when it's time to buy another car. More
by janedoe
Employees Worked With
David Ochoa, Juan Bernal
