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Norm Reeves Honda Superstore West Covina

West Covina, CA

4.7
1,139 Reviews

1840 E Garvey Ave S

West Covina, CA

91791

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Showing 1,139 reviews

October 31, 2023

John & Johnny were both helpful & professional they totally took away the stress associated with purchasing a car. Thanks to you both! More

by TT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny , John Salama
Oct 31, 2023 -

Norm Reeves Honda Superstore West Covina responded

Thank you for your kind words! We're delighted that John and Johnny were able to make your car purchasing experience stress-free. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out. We're here to help! Safe travels in your new car.

October 28, 2023

The staff was very friendly, welcoming and not high pressure which I appreciated. I only wish they would have provided more details on the packages (protection package, extended warranty and security) More

by sstate2002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Salama, Randy Magno
Oct 31, 2023 -

Norm Reeves Honda Superstore West Covina responded

Thank you for your valuable feedback. We appreciate your business and apologize for any oversight in providing information about your packages. We will take this into consideration and work on improving our communication to ensure customers have a clear understanding of their purchases. If you have any questions about your packages, please don't hesitate to contact us

October 20, 2023

My experience at West Covina was amazing David Ochoa is the best was able to get me the car of my dreams and pricing was good. More

by clazcano2328
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Ochoa
Oct 25, 2023 -

Norm Reeves Honda Superstore West Covina responded

Thank you for sharing your positive experience at West Covina! We're thrilled to hear that David Ochoa provided you with excellent service and helped you find the car of your dreams. Enjoy your new car, and if you have any further needs, don't hesitate to reach out.

October 18, 2023

Very disappointed with Norm Reeves Honda. I was lied to by Steve, the salesman and Chris Dao. This was my 3rd car leased from this dealership and will be my last. We agreed on a deal and whe More

by dandaperez6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christopher Dao, Gen Balouev
Oct 25, 2023 -

Norm Reeves Honda Superstore West Covina responded

We're truly sorry to hear about your disappointing experience at Norm Reeves Honda. We take customer concerns seriously, and we apologize for any miscommunication that occurred during your recent visit. To discuss your experience further please reach out to our General Sales Manager, John Salama at john.salama@normreeves.com.

October 15, 2023

No problems, very courtious, helpful, couldn’t remember names of people we spoke to, but all Helpful More

by Rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Garcia, Andrew Brown, Amer Dababneh
Oct 16, 2023 -

Norm Reeves Honda Superstore West Covina responded

We appreciate your feedback and are glad to hear that you had a courteous and helpful experience with our team. If you ever need assistance or have more questions in the future, please don't hesitate to reach out. We're here to help, and we appreciate your choice to do business with us.

October 03, 2023

A good dealership offers honesty, fair prices,and exceptional service, ensuring customers find their perfect vehicle with confidence. More

by ksanchez271992
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny
Oct 04, 2023 -

Norm Reeves Honda Superstore West Covina responded

Thank you for recognizing our commitment to honesty, fair pricing, and exceptional service. We're delighted to hear you had a positive experience with us, and we look forward to assisting you with confidence in the future.

October 01, 2023

Jimmy Tang was absolutely AMAZING Fast and efficient. Got me the best deal out of 5 other dealerships I went to. Was able to get me taken care of in less than an hour. More

by Aaron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Tang
Oct 03, 2023 -

Norm Reeves Honda Superstore West Covina responded

Thank you for your enthusiastic feedback about Jimmy Tang! We're delighted to hear that he provided you with a fast and efficient car buying experience and secured the best deal for you. Your satisfaction is our priority, and we're pleased to have been able to serve you efficiently.

October 01, 2023

Had an incredibly smooth and efficient experience at this dealership! Jimmy Tang was very friendly, understanding, and straightforward which was a huge plus. He was patient and helped my family feel as comfo More

by ems1898
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Tang
Oct 03, 2023 -

Norm Reeves Honda Superstore West Covina responded

We're delighted to hear about your smooth and efficient experience at our dealership, and we appreciate your recommendation. Jimmy Tang is a valuable member of our team, and we're glad he could make your car buying process comfortable and straightforward.

October 01, 2023

I had a fantastic experience at this dealership! Kunaal S was friendly, knowledgeable, and went above and beyond to make sure I found the right car. The financing process was smooth and easy, and I More

by rv76stars
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kunaal Sharma
Oct 03, 2023 -

Norm Reeves Honda Superstore West Covina responded

Thank you for sharing your fantastic experience with us! We're thrilled to hear that Kunaal provided you with friendly and knowledgeable assistance to help you find the right car. Our goal is to make the car buying process smooth and pressure-free, and we're delighted that you had a positive experience.

October 01, 2023

Good dudes work here. Do I get free service for my vehicle?? No one said anything about this after sale completed. Someone let me know please?!?!?? More

by abysses.yoke.0x
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Tang
Oct 03, 2023 -

Norm Reeves Honda Superstore West Covina responded

Thank you for providing 5-star feedback for our team. To clarify the coverage for your vehicle please reach out to our General Sales Manager, John Salama at john.salama@normreeves.com

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