Norm Reeves Honda Superstore West Covina

Excellent Employees Samuel in Service was simply awesome. He understood the need for safety for my family as well as cost savings. When a few unexpected issues arose Samuel in Service was simply awesome. He understood the need for safety for my family as well as cost savings. When a few unexpected issues arose with my vehicle, he did what he could to offer cost effective solutions and discounts. He is EXCELLENT. More

Best experience Jackie, Amanda & Kevin were awesome. Best experience from beginning to end. they were helpful and patient. Made the experience very memorable. Definit Jackie, Amanda & Kevin were awesome. Best experience from beginning to end. they were helpful and patient. Made the experience very memorable. Definitely going to return to purchase another car soon. More

Great Service !!! Great service... great staff.. I highly recommend trying here before you go any other place .. positive experience all the way around and the staff ar Great service... great staff.. I highly recommend trying here before you go any other place .. positive experience all the way around and the staff are phenomenal! More

Oil change I took my new Civic to Norm Reeves for its first oil change. They were incredibly friendly and professional. My car was taken in on time for its appoi I took my new Civic to Norm Reeves for its first oil change. They were incredibly friendly and professional. My car was taken in on time for its appointment and they had me out of there in a good time. I will be back for future service. More

Great Honda Team This was a great experience. The guys were great. Manny Alonzo, and the finance department Oscar were a great tag team. I really liked the way they wo This was a great experience. The guys were great. Manny Alonzo, and the finance department Oscar were a great tag team. I really liked the way they worked with me to get the best fit for me. I highly recommend this team. Superb customer service! More

First Mtce for 2018 Honda CRV Great experience with Tony Shen as my mtce contact. He was friendly, helpful, and thorough and I enjoyed working with him. That is all for today. Great experience with Tony Shen as my mtce contact. He was friendly, helpful, and thorough and I enjoyed working with him. That is all for today. More

Paul Phan The service Rep who helped was very helpful and professional. I am very satisfied with the work and will definitely bring back my CRV for the next se The service Rep who helped was very helpful and professional. I am very satisfied with the work and will definitely bring back my CRV for the next service. Thank you Paul for being a professional employee he deserved a reward from the owner. More

Happy we did business with Norm Reeves. They took the stress out of purchasing a new car. A very good experience and will recommend to family and friends. we did business with Norm Reeves. They took the stress out of purchasing a new car. A very good experience and will recommend to family and friends. More

Had car serviced Brandon Hanson helped me and got my car serviced and they were able to get some things done before warranty ran out. I appreciated help Brandon Hanson helped me and got my car serviced and they were able to get some things done before warranty ran out. I appreciated help More

Deceived! Deceptive Price Protection Guarantee and Dealer. My husband and I were just looking but we end up sitting down listening to our rep Nino Morales. I as Deceptive Price Protection Guarantee and Dealer. My husband and I were just looking but we end up sitting down listening to our rep Nino Morales. I asked for a discount (as it is Memorial weekend) showing them a quote from another dealer with a 4k discount and was told that we have 3k+ because it will be given to us at 38,755 instead of 42k (price posted on the car has 38k+ on left lower right, as I am facing it) and 41-42k on the lower left. Our credit was not that good so the quote for a purchase was way over our budget. We told Nino "no", but Nino came back with another quote which is a "lease" price. We told him we do not understand lease and that we will research on it and come back in the am. Nino stopped us from leaving and got the Manager John S to talk and explain the "lease", still my husband said no and we will come back the next day (since we have movie night at 630pm). I have to own up to our mistake that we could have stood up and just leave, but instead we did not want to be disrespectful and we listened. To make the long story short, after 6-7 hours, tired and hungry, we gave in to a "lease" and signed. The next day, we went back to the store because we had a quote of the same vehicle, same exterior and interior, at a lower price. They have the "Price Protection Guarantee" wherein if we find same car, they (Honda) will pay the difference or buy the car back. We asked to speak to the Manager John instead it was our rep Nino who met us. I explained about the Price Match and this is what was explained TO HONOR THE PRICE PROTECTION, WE HAVE TO BRING IN A CONTRACT FROM ANOTHER DEALER, NOT JUST A QUOTE, BUT A CONTRACT THAT WILL DEMONSTRATE THE PRICE! Does that mean I have to buy the same minivan and show it to them to ensure that it is indeed the price...what does that leave me? I will have two vans? I was asking him to bring the manager but we were told, he was busy. So I told him, I would compromise, to just give us the 3k+ discount that he said he'd give (from the 42k price on the left which provide some additives to the van), and all he said was "NO, I DID NOT SAY THAT". I almost have a heart attack. He left and we were so frustrated. Much as I want to be mad and yell, just not worth it because my husband just had heart surgery. I called them the next day and left messages, but no Manager answered my call. It is amazing how these two people, flock and gave us their undivided attention, but once the deal is sealed, they treated us like dirt that they cannot even bear to look. I have 5 days to fight for the Price Protection Guarantee. I asked for David Conant, owner of Norm Reeves, maybe a wishful thinking, but I want to tell him, his mission statement is a big lie! All I wanted was for them to honor what their ad said and to honor what was verbally promised. Every time I see my Honda Odyssey, it reminded me of the frustrating experience, the fact that I was deceived. I hope the money and commission they got from me will allow them better lives, that will allow them to sleep at night. IT IS AMAZING HOW MUCH THEIR PRINCIPLE IS WORTH. TO YOU NINO MORENOAND JOHN SALAMA THE MANAGER ,WE DID NOT HAVE ANY INTENTION TO RETURN THE VEHICLE. I ASKED IF YOU CAN AT LEAST COMPARE THE TWO VEHICLES (IF THEY ARE EVEN COMPARABLE- APPLES TO APPLES) AND SEE ABOUT THE PRICE PROTECTION, AND TO GIVE US THE 42K WORTH ODYSSEY THAT NINO SAID AS "DISCOUNT". YOU CANNOT EVEN DO THAT. More