Norm Reeves Honda Superstore West Covina

Excellent people that provide excellent service. Bought a vehicle that I had previous leased at the dealership. Customer service was excellent and it was a great experience. The sales representativ Bought a vehicle that I had previous leased at the dealership. Customer service was excellent and it was a great experience. The sales representative was extremely welcoming and I was greeted before I ever hit the front door. More

New Car Purchase Worked with David Ochoa and Jason Fang. The whole transection was hassle-free and the whole transection went super smooth. Had a exceptional experienc Worked with David Ochoa and Jason Fang. The whole transection was hassle-free and the whole transection went super smooth. Had a exceptional experience here. Highly recommend Jason Fang to work with. More

One of the Best experiences I have had purchasing a car. I was shopping for the right deal on a Honda. Prior to this purchase I dreaded going into a car dealership. I have purchased many vehicles from diff I was shopping for the right deal on a Honda. Prior to this purchase I dreaded going into a car dealership. I have purchased many vehicles from different dealerships. My best experience has always been at CarMax. Until now. A few suggestions if you are looking for a car. Do your research and be honest with your self. You know your credit score and your income. Don't purchase what you cannot afford and don't expect the best APR if your credit is bad. Visit dealerships and compare prices. Visit your local credit union or wherever you bank and get pre-approved for an auto loan. Many times the financial institution will give you an honest rate according to your credit score. Also, I was trading in a car. I visited a few dealerships and I got the best trade in value from CarMax. CarMax will give you a document with a quote good for 7 days. When going to other dealerships many will undervalue your car. However, when you show them the document they miraculous are now able to match the quote from CarMax. After visiting many dealerships I called Norm Reeves and spoke to Louis Mesquita. From the beginning of the call, he was always very professional and friendly. After a few phone calls, we were able to come to an agreement which I thought was fair for the vehicle. We then drove to Norm Reeves and met Louis. Louis was very knowledgable about the car we wanted to purchase and answered all our questions. At the time to sit down and write the purchase agreement he did NOT sneak in any hidden features or fees. I had previously been to another dealership were the salesman attempted to add a “Special alarm” after we had already agreed on a price. Louis did NOT do that. He was honest. He was so honest and the process so smooth that my wife and I thought it was too good to be true. Fortunate for us, it was true. We arrived late to the dealership but Louis made sure that we were done before he left for the day. We purchased a used vehicle which had a few scratches and Louis threw in free certified Honda touch up paint. Even after the transaction was done Louis responded to my text. I had a question about the payoff of my trade in and he responded in a timely manner. This is one of the best experiences I have had at a dealership. I would recommend this dealership and Louis Mesquita to my friends and family. More

Regular maintenance Staff were quick, polite and efficient. The service was performed quickly and Valeting carefully reviewed the work performed. Overall the visit was e Staff were quick, polite and efficient. The service was performed quickly and Valeting carefully reviewed the work performed. Overall the visit was excellent, as expected. More

Very nice people Our sales person was named Marvin. He was very nice, knowledgeable, & patient. He worked with the store manager to get us the best deal possible. Our sales person was named Marvin. He was very nice, knowledgeable, & patient. He worked with the store manager to get us the best deal possible. More

Flexible, excellent service when buying a used car Norm Reeves Honda was very flexible and understanding - I indicated an interest in a vehicle through the internet, made one appointment which I could Norm Reeves Honda was very flexible and understanding - I indicated an interest in a vehicle through the internet, made one appointment which I could not make, then I rescheduled for the following weekend, then I came two days early. The car was in perfect condition, Renjie (the salesman) could not have been more helpful, and the entire sales process (including test drive) took three hours. The vehicle was missing an important component which they shipped to my home five days later (including a weekend). I could not be more pleased with a car dealership; I just wish they were my local dealer. More

Jessica was smart and very knowledgeable Very helpful to me. I wasn’t sure what I wanted with this lease but knew I had to get my payments down. Very happy Very helpful to me. I wasn’t sure what I wanted with this lease but knew I had to get my payments down. Very happy More

Thank you Renjie Piao Friendly staffs with great service. Renjie Piao was perfect sales associate helping me to select the vehicle I want and price I can afford. Thank yo Friendly staffs with great service. Renjie Piao was perfect sales associate helping me to select the vehicle I want and price I can afford. Thank you all for your dedication and patience ! More

Great Experience Norm Reeves honda West Covina was a great car buying experience. Got a good price on a car. Nice personal service by Danilia Terrazas, Sami Yazouri Norm Reeves honda West Covina was a great car buying experience. Got a good price on a car. Nice personal service by Danilia Terrazas, Sami Yazouri and Ryan Lucas. All have good person to person skills, friendly, knowledgeable and professional. More

A very good srrvice I was pleased with the length of wait time and was pleased with how thorough Honda was with the maintenance of my car. They really did top all the flu I was pleased with the length of wait time and was pleased with how thorough Honda was with the maintenance of my car. They really did top all the fluids all of my car’s fluids. More