Norm Reeves Hyundai of Irving

Never Finance at the Dealer - Read carefully the full documentation before signing I am really disappointed with this dealer, specially with the financing closing. The seller was great and very patient. No problem with him at all. Bu I am really disappointed with this dealer, specially with the financing closing. The seller was great and very patient. No problem with him at all. But, after agreeing with the selling price and moving to the financing office, we were totally misled by the financing person. Because we don't have a long record in US, we were approved to finance just with a huge APR, 5.74%, and that a lot of services were included in the APR, by the financing institution, since we weren't approved by Hyundai's bank. So, the person just gave us the final amount of payments. Believing that it was true and that it would be the only way to finance the car, and almost 4 hours inside the dealer, I signed the papers without reading, what I totally regret myself for being so stupid for doing that. The sale was done on Saturday (09/10/16) and doing the math at home, I decided to go back to the papers and read them, which shocked me!!! It was included in the car’s cost U$ 4,433.00 of unsolicited/unexplained services, other than changing the agreed car’s price (She told us by phone that we lost the Hyundai's rebate for not been approved to finance with Hyundai's bank). I sent a lot of emails arguing that, and just after some calls, the person said that they could not cancel it right away and that we would have to wait all the paper been processed and that the dealer would give us a credit that we could use to anticipate the financing. Despite all the emails, we never got a written response from them with their commitment to give us the credit. We still waiting and anxious to know if everything will be fixed or not and that we will only pay what was agreed!!! More

Great Service I really enjoyed my time working with Maxanna. She was very informative and helpful. I would highly recommend this dealership and Maxanna to anyone lo I really enjoyed my time working with Maxanna. She was very informative and helpful. I would highly recommend this dealership and Maxanna to anyone looking for a new Hyundai! More

Great new car The overall experience was excellent. Good process and information. Used True car app and this dealer had the lowest True car price for the vehicle The overall experience was excellent. Good process and information. Used True car app and this dealer had the lowest True car price for the vehicle I wanted. More

Quick and efficient. I didn't have an appointment for an oil change, but decided to chance getting one anyway. Charles Mayfield wrote up my request - within 30 minutes I h I didn't have an appointment for an oil change, but decided to chance getting one anyway. Charles Mayfield wrote up my request - within 30 minutes I had an oil change and tires rotated. I'd left a message for another service rep. but the call wasn't returned. Glad I didn't wait for him. More

comfortable, pressureless, amiable a five year relationship with this dealership has proved to be favorable, no dealership is perfect, but freeman Hyundai is a good one, looking forwar a five year relationship with this dealership has proved to be favorable, no dealership is perfect, but freeman Hyundai is a good one, looking forward to our next chapter. More

Best Car-Buying Experience Yet Very straightforward transaction. I found the car I wanted on the website, arrived at the dealership, found it, drove it and bought it. Granted I paid Very straightforward transaction. I found the car I wanted on the website, arrived at the dealership, found it, drove it and bought it. Granted I paid cash and had no trade-in so it was easy, but Roland made it even easier. More

Excellent Our sales representative was exceptional!!! We liked the attentiveness he provided and how well he knew the vehicle. He took his time explaining the v Our sales representative was exceptional!!! We liked the attentiveness he provided and how well he knew the vehicle. He took his time explaining the vehicle, maintenance and everything concerning the vehicle and made us all feel at home. More

Maxana at Freeman Hyundai I traded in my 2013 Sonata for a 2016 Sonata at Freeman Hyundai. I couldn't have asked for a better specialist to work with! I couldn't decide between I traded in my 2013 Sonata for a 2016 Sonata at Freeman Hyundai. I couldn't have asked for a better specialist to work with! I couldn't decide between a Tucson or another Sonata. She was thorough with the options for each. Maxana was incredibly professional and never made me feel pressured to buy a vehicle at all. How refreshing! I highly recommend Maxana!! Just communicate what you're looking for and she takes care of you from there. She even wished me a happy birthday a couple of months later!! What car specialist does that....ever??! Wow! So thoughtful!! For me, that validated I was more than just any other customer. I WILL be going back to Maxana for any future vehicle purchases! More

Great service Surprisingly painless process. We were able to test drive and ask all the questions we needed to ask. Maxanna Borden took time to explain all the feat Surprisingly painless process. We were able to test drive and ask all the questions we needed to ask. Maxanna Borden took time to explain all the features to us . She was available for any questions. More

great no hassle , great experiance, got us the car we were looking for in very short time, let us know how the options in the car work. no hassle , great experiance, got us the car we were looking for in very short time, let us know how the options in the car work. More