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Norm Reeves Hyundai of Irving
Irving, TX
1,617 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,617 reviews
April 04, 2026
Kero is an exceptional professional. He was punctual, polite, and refreshingy honest throughout the entire process. I highly recommend him for a transparent and pressure-free car-buying He was punctual, polite, and refreshingy honest throughout the entire process. I highly recommend him for a transparent and pressure-free car-buying experience. Five stars More
by Paul
Verified Customer
April 04, 2026
My experience at this dealership was wonderful. My salesman Lou Margetis walked me through the whole process. I highly dislike the whole car buying process but Lou made it so easy listening to all My salesman Lou Margetis walked me through the whole process. I highly dislike the whole car buying process but Lou made it so easy listening to all my concerns, wants and needs. More
by Wjdressell
Employees Worked With
Lou Margetis
April 01, 2026
This is my second deal with this dealership. The repeat deal was successful because of the excellent counseling and honest advise of Mr Jim Pilarski. He understands the deal and the dealership a The repeat deal was successful because of the excellent counseling and honest advise of Mr Jim Pilarski. He understands the deal and the dealership and me. Most pleased with my decision. More
by mik11
Employees Worked With
Jim Pilarski
March 02, 2026
I traded my 2023 Elantra for the 2025 Elantra and they did not pay it off as agreed. This damaged my credit score. The finance manager assured me he would take care of it when I went back to bring it to h did not pay it off as agreed. This damaged my credit score. The finance manager assured me he would take care of it when I went back to bring it to his attention but did not. More
by todaysdecks
March 02, 2026
I had an excellent experience working with Juan. As a newcomer to the U.S., I found many aspects of the process unfamiliar, but Juan was incredibly patient. He took the time to explain every detail As a newcomer to the U.S., I found many aspects of the process unfamiliar, but Juan was incredibly patient. He took the time to explain every detail thoroughly, ensuring I felt confident and well-informed throughout the entire purchase. More
by krishnaraj.barvathaya
Employees Worked With
Juan Rosas
February 12, 2026
Leo was friendly and knowledgeable about the vehicle. Gave me ample time to test drive. Gave me ample time to test drive. More
by dmichele0723
February 03, 2026
Yes and no on recommending Norm Reeves Hyundai. I would absolutely recommend the sales team and specifically, Kero. He was attentive to detail, well versed and well spoken. He helped guide, most im I would absolutely recommend the sales team and specifically, Kero. He was attentive to detail, well versed and well spoken. He helped guide, most importantly, my son through a process that was very new to him with a first car purchase. That being said, I had the complete opposite experience with the finance department. I understand and respect the add on sale of extended warranty. I had to say no five times. It became so awkward that my son was very uncomfortable as well as me. After my final "no" the remainder of the time spent with the finance team was very quite and tense. A lot of lessons for my son which unfortunately included to not to let an aggressive sales person pressure you into something that you do not want nor intend to purchase. I would also like to add on every up sale the finance person added GAP insurance. We put a down payment of $6500 on a $17000 car. Understanding the products prior to selling it I believe is essential. If I wasn't focused on getting my son a car I would have walked away from the deal. I have purchased multiple cars at this point in my life and I have never had an experience as I did with this finance department. More
by milissa.sinnett
Employees Worked With
Other Employees :
Kero Salama, Richie Johnson (I didn't work with either of the below listed just above)
