Norm Reeves Hyundai of Irving

Test and replace battery still under warranty. They were really receptive to my concerns regarding the battery not starting. Even though the battery checked out as being good, they listened to my They were really receptive to my concerns regarding the battery not starting. Even though the battery checked out as being good, they listened to my concern, kept the battery overnight, testing several times. It took the 3rd or 4th try to see that the battery failed. We are in our 80's and were very concerned about getting caught out someplace, it doing it again, perhaps stranding us in hot temperature. They tested until it acted up like it did for us at home, and were able to replace the battery still under warranty. More

Excellent Experience Jim was happy to show us all of the cars that we wanted to see and test drive. He even stayed late on a couple of our visits. The buying process was Jim was happy to show us all of the cars that we wanted to see and test drive. He even stayed late on a couple of our visits. The buying process was quick and painless, and we never felt pressured. More

Freeman Hyundai Maxana is great. This is the second car we have bought from her. Will definitely consider buying a third when the time comes. Thanks Maxana!! Maxana is great. This is the second car we have bought from her. Will definitely consider buying a third when the time comes. Thanks Maxana!! More

Excellence Excellent service and no hassle ,car ready when I arrived. Great customer service , deal was mostly done over the phone and when I arrived only had t Excellent service and no hassle ,car ready when I arrived. Great customer service , deal was mostly done over the phone and when I arrived only had to sign papers and drive off. No up sales or games More

2017 Hyundai Santa Fe Sport Please see my previous explanation of my experience buying my 2017 Hyundai Santa Fe Sport..... That is all. Hyundai. Hyundai. Hyundai. Hyundai. I hope Please see my previous explanation of my experience buying my 2017 Hyundai Santa Fe Sport..... That is all. Hyundai. Hyundai. Hyundai. Hyundai. I hope that is 25 words. More

Got it goin on! MaxAnna is the deal! Best person on this lot! If I need anything, she is right there for me!! I actually look forward to bringing more business to Fre MaxAnna is the deal! Best person on this lot! If I need anything, she is right there for me!! I actually look forward to bringing more business to Freeman Hyundai! More

Unsatisfactory experience This is the first online review I have ever posted, and hopefully it will be my last. I have just recently leased a new 2016 Genesis sedan from thi This is the first online review I have ever posted, and hopefully it will be my last. I have just recently leased a new 2016 Genesis sedan from this dealership just about 2-3 months ago. This is my second Genesis with this dealership and my third Genesis overall. I decided to get the new one to replace the previous one I owned since the the previous one, a 2012 Genesis sedan, had a problem with the fuel tank which the service department could not correct after multiple attempts and even replacing the fuel tank altogether, which created another problem they also could not correct after multiple attempts. Upon expressing my frustration, they agreed to take my 2012 as a trade-in and give me a substantial discount on a new one, never mind that I wasn't really in the market for a new car, I just wanted the problem with the one I had previously to be remedied, which apparently just wasn't going to happen. The deal for the new car is structured as a single pay lease. The 3 year lease was paid in full up front so there would be no monthly payments to make, and I have the contracts and receipts to verify all of this. Ever since bringing the car home I have been harassed by Hyundai Motor Finance for monthly payments I don't owe, to the point where I have received delinquency notices and statements of intent to repossess the vehicle due to non-payment. I have returned to the dealership on multiple occasions asking for their help in resolving the issues, and so far, after two months, they have failed to do so. I have spoken with the owner on the phone (he wouldn't meet with me at his office at the dealership) and asked for some sort of concession of his choice (free car washes or oil changes, perhaps?) to try to right the multiple wrongs experienced by a repeat customer loyal to the brand, and he has offered nothing more than an apology. His explanation is that this is not the dealership's fault, it is a problem with the Hyundai finance arm. While he is technically correct, it doesn't begin to address the issues with the service department and the inordinate amount of time and aggravation I have spent on all of this As of today, the lease issue remains unresolved 2 months after bringing it to their attention. During my conversation with the owner I informed him that this has all been a deeply dissatisfying experience and I no longer felt any sense of good will or loyalty to Freeman as a business, especially due to his apparent lack of concern or desire to make any gesture to maybe make things a little better. As a former small business owner myself, this failure to attempt a corrective gesture strikes me as unconscionable. As a result of all of this, and it is still ongoing, I will not be doing business with this dealership in the future, nor can I recommend them to anyone I know, and I have informed the owner of this. He doesn't seem to mind losing me as a customer. Keeping in mind that while every employee there with whom I have interacted has been unfailingly polite, cordial, courteous, and quite nice, the problems that have occurred just have not been resolved and there seems to be no accountability anywhere in their staff, even from the person (the owner, Mr. Freeman) that signs everyone's paychecks. My advice? If you're in the market for a Hyundai product, and I believe they offer a line of good cars and good value for the prices, find a dealer who will be there for you if a problem arises after the sale is made. Freeman has not proven themselves to be one of them. At least, not for me More

First Dealership purchase This was my first Dealership experience ever and John Luke worked very hard to make the buying experience from Freeman as easy, efficient and painless This was my first Dealership experience ever and John Luke worked very hard to make the buying experience from Freeman as easy, efficient and painless as possible. I would definitely consider being a repeat/long term customer at this dealership and would look forward to doing business with Mr.Luke again in the future. More

Great Dealership After buying a new 2013 Hyundai Elantra from Freeman. I was looking a good used coupe. I found one online again at Freeman used cars. The online perso After buying a new 2013 Hyundai Elantra from Freeman. I was looking a good used coupe. I found one online again at Freeman used cars. The online person had John Luke email me. I went in at lunch and test drove the car. John was exceptionally helpful with the test drive, getting me a great price and directing me to financing. If and when I need a car I will definitely go back to Freeman Hyundai. More

2016 Accent Purchase Maxanna was great to work with. She was diligent in finding me exactly vehicle I wanted. The finance department was very helpful also, getting me a g Maxanna was great to work with. She was diligent in finding me exactly vehicle I wanted. The finance department was very helpful also, getting me a great financing deal. More