Norm Reeves Hyundai of Irving

Internet Manager Does Not Honor Commitments The Internet Sales Manager (David Foster) contacted us 6 weeks after we drove the vehicle off the lot and told us that they would not be paying the ov The Internet Sales Manager (David Foster) contacted us 6 weeks after we drove the vehicle off the lot and told us that they would not be paying the over mileage fee on the 2013 Sonata that we did a lease turn-in on. He stated that they paid the Disposition fee, but that they lost too much money on the deal, so they couldn't pay off the mileage too. He informed us that he spoke with him GM and blamed the situation on him "not knowing of the mileage cost", even though my son, who turned the Sonata in for me, signed the Odometer Statement and Turn-in form when he handed them the keys, so it was clear at that point that they did in fact know mileage. It was their responsibility at that point to adderss the cost of the mileage fee before the sales contract was executed to address if they were not willing to pay for it, even though, once again, that they committed to doing so. They did not give us any opportunity to choose between paying the mileage fee or not buying the car, so this is outright extortion. We have contacted the Internet Sales Manager and he basically stated "too bad" even though the Internet Sales Manager has admitted that he did in fact assure us they would waive the disposition fee and the over mileage fee before committing to purchase the car. I am not sure if this is the kind of representatives that Hyundai wants representing them, but this was not the case with the dealer we purchased the 2013 Sonata from in California. Unfortunately, we are now forced to resort to legal action with our attorney because Mr. Foster and your GM have told us "too bad". It is sad to see these kinds of business practices going on from such a large, and mostly respectable dealership. I cannot imagine that Freeman has been in business for 55 years by doing things this way. I assume this is a result of someone making a promise they ended up not being able to honor and is now lying to try to save his own behind. We have clearly communicated in email form with Mr. Foster and stated that it was not our intent to take legal matters, but due to their unwillingness to tell the truth and honor their commitments, we are forced to do so as we have no one else to contact about this matter. I have already been in contact with my attorney, but if someone at Freeman Auto Group is willing to try to resolve this issue without going to legal measures, I am willing to discuss it. Again, Mr. Foster absolutely knows what he committed to as it was fully disclosed that this was the only way we could purchase the new vehicle and he reassured us that he would honor this. Peggy S. Ray 916-796-5731 peggyandpops@yahoo.com More

I love to do business with Freeman Hyundai! This was my 4th vehicle purchased from Freemans. The last three, I dealt with Marry Little and found her to be very easy to deal with, found a select This was my 4th vehicle purchased from Freemans. The last three, I dealt with Marry Little and found her to be very easy to deal with, found a selection of just what I was looking for to choose from and made the purchases easy. Mary Little knows what she's doing and is efficient and that makes it so much faster when you are trying to purchase a vehicle. This latest purchase was to replace a vehicle after a pretty bad car accident and I wasn't feeling too great and had things on my mind, Mary Little made me feel at ease, this was a time that faster was better and I so appreciated it. I would recommend this dealership to anyone I know. I would say try to deal with Miss Mary Little! Thank you so much! More

Easiest Car Deal in 20 years It was a pleasure to work with the dealership. All personnel were very professional. All in all, the experience was a joy. Cant wait for the next ti It was a pleasure to work with the dealership. All personnel were very professional. All in all, the experience was a joy. Cant wait for the next time. More

Dealership This is third car I have bought from dealership. Also have had a excellent experience and found a very excellent staff to work with, excellent car and This is third car I have bought from dealership. Also have had a excellent experience and found a very excellent staff to work with, excellent car and price. More

Fantastic Experience - It made car buying fun again!!!!! As noted on previous page, Isaac Jones was a pleasure to work with. Extremely professional and cordial. I never felt pressured at all and that is a As noted on previous page, Isaac Jones was a pleasure to work with. Extremely professional and cordial. I never felt pressured at all and that is a joy when thinking about the car buying experience. I originated my search for a Hyundai car at Alan Samuels, and I left there because I couldn't take the pressured sales pitch and the condescending perspective they had. It was the complete opposite with Isaac. Also everyone else at the dealership was fantastic from the Sales Manager to the Finance person and service. Thank you to all at Freeman More

Great experience I contacted the dealership about 4:30 PM by email. i received an email response soon and went to the dealership about 7:30 PM. I drove the new car h I contacted the dealership about 4:30 PM by email. i received an email response soon and went to the dealership about 7:30 PM. I drove the new car home that night. More

No pressure The wife and I came in on a rainy and cold day. We were worried that the car we had chosen to come see a week prior would no longer be there, especia The wife and I came in on a rainy and cold day. We were worried that the car we had chosen to come see a week prior would no longer be there, especially with us coming in the early evening of black Friday. Not only was the car there, but they had taken the time to put it under cover for convenience. Roland Mueller explained everything we needed to know about our new purchase and even offered to go above and beyond to explain anything that we wanted. Our only hang up was waiting for a previous group to finish in financing, but once we got through financing it went by really quick. More

Excellence is all this deal ship knows. Very helpful throughout the entire process. Very grateful to of chosen this location to purchase such a beautiful car is all this deal ship knows. Very helpful throughout the entire process. Very grateful to of chosen this location to purchase such a beautiful car More

Excellent buying experience We came to Freeman Hyundai through TrueCar and had an excellent experience. Everyone we met was professional, courteous and friendly. We got a great c We came to Freeman Hyundai through TrueCar and had an excellent experience. Everyone we met was professional, courteous and friendly. We got a great car at a good price - the price we expected to pay - and a fair deal on our trade-in. We dealt with David Foster and would recommend working with him to anyone who wants to buy a Hyundai. More

Very good sales experience I leased a new Elantra GT here recently. It's been many years since I had to get a new car and I was expecting a stereotypically unpleasant experience I leased a new Elantra GT here recently. It's been many years since I had to get a new car and I was expecting a stereotypically unpleasant experience, but to my surprise it was great! Everyone was extremely friendly. The sales rep answered all my questions to my satisfaction and presented pricing options with commendable transparency. I didn't feel pressured or rushed. I haven't had a service appointment yet, so I can't comment on that, but the sales experience was very positive. I would not hesitate to recommend Freeman Hyundai to others. More