Norm Reeves Hyundai of Irving

Purchase new 2014 Elantra After starting the first week of retirement and thinking about my future auto needs, I made a inquiry about trading my 2012 Elantra with 40K miles for After starting the first week of retirement and thinking about my future auto needs, I made a inquiry about trading my 2012 Elantra with 40K miles for the new updated 2014 model. They had $2000 in factory rebates plus the extra rebate that Freeman brings to the table. We talked to Maxanna about the trade and the specific vehicle we were thinking about purchasing. Needed a few weeks to get everything together and ready for the purchase. Maxanna located the exact vehicle we wanted and Mike Sandefur assisted in getting the vehicle and helping us get the best price for our trade-in 2012 Elantra. Then they helped to get our refunds on the extended warranty and the GAP insurance. A GREAT overall experience in getting hopefully our last NEW car. More

Darren Bridges was very helpful while I was on my mission to buy a new Hyundai Santa Fe GLS 2013. I dealt with Darren through the phone and emails only. I was emailing Darren back & forth while I was at anot to buy a new Hyundai Santa Fe GLS 2013. I dealt with Darren through the phone and emails only. I was emailing Darren back & forth while I was at another dealer (he knew it) trying to get the best deal. Darren answered all my questions promptly helping me to decide to drive another 30 minutes to Freeman or stay where I was & deal. I chose to stay where I was & deal only because the car I wanted had everything I needed. I would definitely recommend Freeman Hyundai, Look up Darren Bridges! Thanks Darren! Mary More

I went to Freeman Hyundai due to it being close to my home. I had previously owned a Hyundai and was extremely happy with it, (not purchased at Freeman), I went in to test drive the NEW Hyundai Veloster home. I had previously owned a Hyundai and was extremely happy with it, (not purchased at Freeman), I went in to test drive the NEW Hyundai Veloster (2013). Due to my credit not being strong, I knew already ahead of time what my budget was, ( I had already been approved through Santander Credit). My decision was between 2 Velosters- 1 which had 3300 miles on it with a RED STICKER SALES TAG on the rearview mirror for 18,500 or one with 0 miles for 23,900 and change. Well to me, logic was go with less expensive one, 3000 plus miles is nothing I thought, plus the sales rep Terry Gibson PROMISED to make it like NEW, meaning full detail, couple of scratches removed, rims on car buffed. (To date, only thing the car has had done, one oil change and wash)- rims and front bumper still have scratches. Believing on FAITH, I went into Finance office to sign paperwork with Brad Parker, not thinking anything, but how excited I was that I was getting a great deal on the car,plus what I wanted! Well,I signed everything and left to work, car was to be detailed at later date due to increment weather,and I had to go to work. I signed all paperwork with the X marked as told, not thinking that price WOULD be ALTERED or CHANGED, again in GOOD FAITH. After receiving my paperwork a few weeks later, 6 to be exact,(after calling various times to request it, I received most in the mail, after reviewing it closely, I noticed that SALES price was incorrect, Immediately I called the dealership and kept getting transferred from one person to other. To my dismay, I was told that as an ADULT, I should have read the binding contract, and that there was nothing that could be done. I advised that I would like to speak to GM or higher, so that they may hear my concern, I will await the call in the morning. I will post afterward. I am really disappointed with this,as I thought that the CAR SALES Business Reputation had changed, and thought, that there were HONEST,HARDWORKING, TRUE TO WORD people in the business. GUESS NOT?!?!?! More

We were looking to purchase a new Elantra Coupe. Freeman Hyundai had a couple of the only ones in the area so we decided to pay them a visit. From the moment we walked in everything was handled professional Hyundai had a couple of the only ones in the area so we decided to pay them a visit. From the moment we walked in everything was handled professionally. We were originally paired with a salesman by the name of Morgan Felton, but apparently he got the pink slip during our week long purchase process. We drove the automatic coupe in stock but we were really looking for a manual so Freeman said that they would send someone to pick one up from Louisiana. Getting to the price was the easiest negotiation a car dealership has ever seen. We told Morgan the price was a little bit high, so he went to talk to his manager, Trent. After a brief break, Trent comes out of the back and tells us the price, which was extremely good, and that he can't go any lower. But we didn't need to as it was a very attractive offer and we couldn't have gotten anywhere close at another dealership. And to top it off we didn't have to sign anything or put down a payment until we saw the car in person when it was delivered later in the week. Overall a very professional dealership that will not waste your time or try to squeeze the most money out of them. I would highly recommend this dealership based on the four or five people that we dealt with through the whole process and how everything was handled. Even though this dealership is not my closest Hyundai dealership I would purchase another vehicle with them because of this experience. A+ More

This is our fourth car we have bought from Freeman Hyundai. They have provided us with everything we asked for at a fair price. They are phenomenal! I would recommend them to anyone. Hyundai. They have provided us with everything we asked for at a fair price. They are phenomenal! I would recommend them to anyone. More

Max was wonderful! She was extremely attentive to what I wanted in a vehicle and once I made my selection she got the best deal for me! I couldn't be happier with my Sonata Hybrid! Their team is wonderful! wanted in a vehicle and once I made my selection she got the best deal for me! I couldn't be happier with my Sonata Hybrid! Their team is wonderful! I felt that they shared my same enthusiasm about my purchase, I'd recommend that all quality car lovers do business with them. More

Doyle England, Michael Ray and Aaron Gonzales turned my traumatic experience into easy and happy. I love the Santa Fe! Thanks guys! Ya'll are the best! Excellent customer service, quality professionalism, traumatic experience into easy and happy. I love the Santa Fe! Thanks guys! Ya'll are the best! Excellent customer service, quality professionalism, ya'll definitely know your products and even offered a few laughs along the way. I couldn't have asked for a better team! Will definitely be back to Freeman Mazada/Hyundai! Thanks again for an awesome job! More

I can't speak about the sales department but if you have business with the parts or service department I would advise you to take your business elsewhere. Both departments are utterly incompetent. have business with the parts or service department I would advise you to take your business elsewhere. Both departments are utterly incompetent. I called the service department to make an appointment in response to a recall notice. I was called back a week later when the part came in as they didn't have it on hand. So I took time off to have the repairs made only to be told after 45 minutes in the waiting area that they were "sorry" they didn't have the right part and that I would have to make another appointment and come back at another time. After a waste of my time and gas, problem solved. Seems I'm a glutton for punishment though. The sun visor on my car broke so I went to the parts department for a replacement. They got the vin number off my car and looked up the part on their computer but still managed to sell me the wrong part and to add insult to injury, refused to return or exchange the new unused part accompanied by the original receipt a few days later. Reason given, "You don't have the plastic bag that it came in" (a bag exactly like a newspaper comes in). So now I'm stuck with a 100 dollar sun visor I can't use because it doesn't fit my car due to their incompetence and unwillingness to correct their mistake. Needless to say, I will never be doing business with them again. More

I just bought our families 5th Hyundai from Freeman. No other dealership can compare in customer care and friendliness. Mike Sandefur (the sales manager) is just great. We have worked with him on all 5 o other dealership can compare in customer care and friendliness. Mike Sandefur (the sales manager) is just great. We have worked with him on all 5 of our car purchases. Maxanna Borden was our sales associate on this most recent purchase and she was very knowledgeable about the vehicle and very friendly. Brian in Finance was so helpful and did not pressure us to buy extras but explained all the options for extended warranties etc. I have bought MANY cars through the years and BY FAR Freeman Hyundai is THE ABSOLUTE BEST dealership I have ever worked with. More

I was very pleased with my experience with Roland and the Freeman Hyundai team. They were very friendly, courteous, but genuinely concerned with my overall experience. It was an EASY car buying experience. Freeman Hyundai team. They were very friendly, courteous, but genuinely concerned with my overall experience. It was an EASY car buying experience...and how often do you hear that?! There's also been follow up from Roland, that I appreciate as a new car buyer, to ensure that everything is going well. Would I go back and buy another car from Freeman Hyundai? In a heartbeat. More