Norm Reeves Hyundai of Irving

Great Service Experience It was time for my 3 month service and inspection. I called to set the appointment. Bradley Levine, Service Valet, was very helpful in selecting a t It was time for my 3 month service and inspection. I called to set the appointment. Bradley Levine, Service Valet, was very helpful in selecting a time that was convenient for me. On the morning of the appointment, he called to let me know he was leaving Freeman Genesis and would be here in about 30 minutes. He then called about two minutes before his arrival. He arrived promptly at the time we had prearranged. When he got here, he went over in detail what service and inspection was to be completed. He was very kind while being also very professional. In the afternoon, he again called to let me know he was leaving Freemen and then called just prior to his arrival. This was at the time we had set at the initial time of setting the appointment. upon his arrival, Bradley went over in detail what service was completed and the results of each inspection. He is definitely an asset to Freeman's service team. I would also like to commend the service team as a whole for the quick but thorough service job. A full multipoint inspection was completed, service done on the areas needed and my car came back clean and sparkling like new. I have purchased many cars from Freeman, Mazda's, Hyundai's and now the Genesis. Both the sales team and the service team are great. More

Keeping up the Cars So nice of the customer service provided by Hyundai. Mr. Freeman must be proud of each and every member of his staff. Customer service is A1 100% p So nice of the customer service provided by Hyundai. Mr. Freeman must be proud of each and every member of his staff. Customer service is A1 100% pure satisfaction. Thank you for making the customers number one. Thanks for all the take part in making sure our cars stay healthy and reliable. Our Families are thankful! More

Outstanding customer service! Caring service team and high quality work. Shop is so clean and well maintained. Staff checked by frequently to give work update and discuss service Caring service team and high quality work. Shop is so clean and well maintained. Staff checked by frequently to give work update and discuss service thanks for a job well done! More

Thanks for great service Played some phone tag but got the info I needed, processed my payment over the phone and left my keys to pick up after the service office closed. A+ s Played some phone tag but got the info I needed, processed my payment over the phone and left my keys to pick up after the service office closed. A+ service! Kind, polite and timely responsiveness. More

Good Experience For the first time in many years i actually had a good experience buying a car from this dealership. Not high pressure and what i thought was a fair p For the first time in many years i actually had a good experience buying a car from this dealership. Not high pressure and what i thought was a fair price. No issues with discounts of any kind unlike most dealerships. Friendly staff and no charge for a couple of add on's ............how about that!! Sandee Jimenez was a great sales person to deal with. Would have given 5 stars except for the trade in allowance which I think could have been higher. Would buy again from this dealership. More

Great buying experience Sandee took care of my requirements throughout the process, starting with scheduling the test drive and making sure the buying experience on the day w Sandee took care of my requirements throughout the process, starting with scheduling the test drive and making sure the buying experience on the day was good. More

Jaguar and Lexus to Genesis G70...no brainer I cannot compliment Larry Chase enough. for his knowledge, patience, the ability to listen as well as talk, and the generosity of taking so much time I cannot compliment Larry Chase enough. for his knowledge, patience, the ability to listen as well as talk, and the generosity of taking so much time with me. Rodney King is also stellar on the finance end of the deal. He, too, was very smart and patient, letting me take time to decide exactly how I wanted to pay for this beautiful car. It's unusual to come across such down to earth honesty in a car dealership. More

Freeman is the best! Love Freeman! These guys are the only dealership I purchase from. They’re amazingly honest and transparent in all their dealings. 7th car I’ve purchas Love Freeman! These guys are the only dealership I purchase from. They’re amazingly honest and transparent in all their dealings. 7th car I’ve purchase from them. Larry Chase is great to deal with and always makes the purchase process easy! More

NEW CAR Everyone was great, very friendly, and very helpful. Everyone went out of their way to help my undecided 18 year old. Thanks again for everyone's help Everyone was great, very friendly, and very helpful. Everyone went out of their way to help my undecided 18 year old. Thanks again for everyone's help. More

No issues, quick and easy I have always had a good experience with this dealership. No issues, got me in and out in less than an hour. I would recommend this dealer to others. I have always had a good experience with this dealership. No issues, got me in and out in less than an hour. I would recommend this dealer to others. More