Norm Reeves Hyundai of Irving

Service and Support Post-Sale is EXCELLENT I am and have been very pleased with Freeman Hyundai/Genesis service department. Coming from Lexus and Cadillac ownership and dealership experiences, I am and have been very pleased with Freeman Hyundai/Genesis service department. Coming from Lexus and Cadillac ownership and dealership experiences, I can say the level of service at Freeman is outstanding. I already have plans of getting another Genesis from them and, even though they are not the closest Genesis/Hyundai dealership, will continue to use them for sales and service. More

GREAT PLACE TO BUY A USED CAR!!! We weren't pressured to buy something out of our price range. We were shown (on the computer screen) many cars to choose from and ended up getting a c We weren't pressured to buy something out of our price range. We were shown (on the computer screen) many cars to choose from and ended up getting a car that we are very satisfied with. This is the second time that we have gotten a used car from Freeman. More

Happy Genesis Owner Freeman Hyundai has an excellent, professional, knowledgeable, responsive, friendly staff who make us both feel comfortable when dealing with them — Freeman Hyundai has an excellent, professional, knowledgeable, responsive, friendly staff who make us both feel comfortable when dealing with them — which is why we keep coming back. More

No pressure selling, excellent communications, reliable. Former Lexus owner, this is our test car. Time will tell if our Genesis G90 will live up to our expectations. Week one, so far so good, no disappoint Former Lexus owner, this is our test car. Time will tell if our Genesis G90 will live up to our expectations. Week one, so far so good, no disappointments. Sandee Jimenez, David Foster and Rodney King were all very courteous, listened to my concerns/needs and responded in a fashion seldom found at car dealerships. Sandee was the point person and she did everything in a timely fashion that she promised. It truly was a pleasant purchasing experience. More

Excellent Experience We were very satisfied with the whole process, including loan process to make sure that we were as satisfied as possible. Thank you for making it pain We were very satisfied with the whole process, including loan process to make sure that we were as satisfied as possible. Thank you for making it painless! More

Freeman Service Calling Freeman Service, when I have car trouble, makes it seem not so bad. Anna is caring, and efficiently sees that the problem is taken care of wit Calling Freeman Service, when I have car trouble, makes it seem not so bad. Anna is caring, and efficiently sees that the problem is taken care of with a sense of urgency. She’s wonderful! That’s the way that David Pearson, Service Director, runs his department. You can’t compare Freeman to other dealerships! More

top notch, easy, well informed, careing, courteous, efficien Anna Gallegos treated my wife and I like we were family. She went above and beyond what either of us expected. We were kept informed of the progress a Anna Gallegos treated my wife and I like we were family. She went above and beyond what either of us expected. We were kept informed of the progress and all of our questions were answered. She made sure all of the bases were covered and research was done to insure we got everything we needed and it was all covered under one warranty or another. More

Friendly and straightforward This was easily the most straightforward negotiating I'd done at any of the dealers I visited in the area. Pricing was entirely reasonable and transpa This was easily the most straightforward negotiating I'd done at any of the dealers I visited in the area. Pricing was entirely reasonable and transparent from the start, and everyone I spoke with was very willing to answer my questions and make sure that I was satisfied with and understood the answers. Very friendly people here. More

Horrible horrible I wish there was option to give zero star. Have seen lot of shady car dealers but have never came across such a group of arrogant and rude group of I wish there was option to give zero star. Have seen lot of shady car dealers but have never came across such a group of arrogant and rude group of people as at this dealer ship. Got a email quote for a car.Based on telephone conversations we confirmed the price and quote.Submitted my online application with SSN.Got confirmation in morning that everything is approved.Asked again if price is right and there are no surprises.Went to dealer ship to Sign the papers and get the car. All of a sudden they started throwing new numbers at me.I showed them the email and asked them to just honor the deal we made. GM came yelling from his office for no reason , I told him calm down what’s your problem,he was ready to fight with me for no reason. All I was asking was to honor the deal we agreed via email and via phone.Then Larry started telling how he has been working there for 37 yrs.He said our integrity is more important than the price, so I said just honor the deal that I have written proof of but he declined and offered to fill gas in my car instead Also the sales person Debra who was super super nice felt horrible and kept telling Larry that you approved this deal and why you are doing this now.That Guy Larry was so so rude towards her own employee Debra that she was almost in tears not only it’s worst place to buy a car but worst place to work as well.I am reporting this behavior to BBB and Hyundai head office both. Stay away. These are rude and arrogant thieves. More

Fastastic Customer Service Aaron Gonzalez is outstanding and provides quality customer care and fine service! Immaculate service department with great up to date service bays a Aaron Gonzalez is outstanding and provides quality customer care and fine service! Immaculate service department with great up to date service bays and extremely customer oriented. More