Norm Reeves Hyundai of Irving

Excellent service on a dead vehicle Anna was very good about follow up. Even though the technicians misdiagnosed the problem a couple of times, Anna stayed on top of it for me. She got Anna was very good about follow up. Even though the technicians misdiagnosed the problem a couple of times, Anna stayed on top of it for me. She got me a loaner on Saturday afternoon, and they were able to find the problem on Monday and get my car back to me. Anna also arranged to get a couple of extra items done (like changing a tire) as well during the time they had the car. Anna really did an excellent job of communicating. More

Super Experience It was my first time buying a vehicle without the back and forth pricing. The test drive was extremely informative. My sales rep took his time to disp It was my first time buying a vehicle without the back and forth pricing. The test drive was extremely informative. My sales rep took his time to display and show me the features of my car. His knowledge and time given was priceless. More

Service for 2013 Elantra As usual all went very well. Oil change and recall fix needed some bulbs and inspection prior to new tag. Car washed and vacuumed very nice! I do As usual all went very well. Oil change and recall fix needed some bulbs and inspection prior to new tag. Car washed and vacuumed very nice! I don’t see my service guy listed, just my salesman More

Service department worth going out of my way I've had my Hyundai Elantra Touring for seven years. It's a great car and we've had very few problems. When we lived in Irving, we always took the car I've had my Hyundai Elantra Touring for seven years. It's a great car and we've had very few problems. When we lived in Irving, we always took the car to Freeman for oil changes and maintenance. (Incidentally, we didn't buy the car at Freeman. I didn't care for the sales department.) We were always very pleased with the service there. When we moved out of Irving, we started taking the car to a closer Hyundai dealer for service. But then I caught the new place trying to charge me more for a package of services (some of which I didn't particularly want) than the individual services would have cost "a la carte." I don't know if they were trying to swindle me or if they just were unfamiliar with the cost of their services. Either way, I was done with them. For my last oil change, I went back to Freeman and I'll keep taking the car there as long as I live in DFW. I don't have the time or energy to be constantly in consumer self-defense mode, and I just feel like I can trust the service department at Freeman. More

Positive experience Service was on time with pre-set appointment. The work was done quickly while I waited. Will use this dealership again. Would highly recommendthis dea Service was on time with pre-set appointment. The work was done quickly while I waited. Will use this dealership again. Would highly recommendthis dealership and service dept. More

Super Experience! We went in just looking for a clean, newer used vehicle and came home driving a 2014 Hyundai Santa Fe! Everyone was so helpful, not pushy at all. Our We went in just looking for a clean, newer used vehicle and came home driving a 2014 Hyundai Santa Fe! Everyone was so helpful, not pushy at all. Our salesman Russ was the best!!! He was kind and understanding and able to help us purchase the vehicle that day. When I returned with the money, the vehicle was being washed. Upon pickup of the new Santa Fe, he had placed a huge red bow on the hood! What a nice touch! I felt so special! i would definitely purchase another vehicle from Freeman Hyundai. More

Great Experience I cannot say enough good things about my experience at this location. Great sales staff i.e. Andrew Travis and great financing department i.e. Jesse. I cannot say enough good things about my experience at this location. Great sales staff i.e. Andrew Travis and great financing department i.e. Jesse. I will shop there from now on. Thanks!!! More

Best Ever Best car buying experience I have ever had from sales Sandee Jimenez to business office Rodney King. From test drive to out the door with my car, less Best car buying experience I have ever had from sales Sandee Jimenez to business office Rodney King. From test drive to out the door with my car, less than two hours! More

Lots of years Freeman dealerships are some of the best in the DFW area. Have used the body shop for over 35 years, bought first of several vehicles in 1987. Found Freeman dealerships are some of the best in the DFW area. Have used the body shop for over 35 years, bought first of several vehicles in 1987. Found service experience second to none over these many years. More

Service Great service department and employees! Polite and honest. I feel like the work done is meaningful and done by professionals who care enough about doi Great service department and employees! Polite and honest. I feel like the work done is meaningful and done by professionals who care enough about doing the job right. More