Norm Reeves Hyundai of Irving

Outstanding Service!!! I received excellent service. Plus they washed my car and cleaned the interior of my car. The waiting area was nice and clean. They have donuts, c I received excellent service. Plus they washed my car and cleaned the interior of my car. The waiting area was nice and clean. They have donuts, coffee, water, and fruits for their customers in the waiting area. More

Repeat customer My first purchase from Freeman was one of the best new car purchase experiences that I have had since my first in 1975! So when I decided on a new My first purchase from Freeman was one of the best new car purchase experiences that I have had since my first in 1975! So when I decided on a new car, Freeman was the only choice. My salesman, Jim Pularski did an excellent job and cut to the chase quickly with every discount available plus! I have never had this much trust in a salesman before. I have no patience for salesman "dance" tactics and prefer to make my purchase as quickly as possible with no waste of time going back and forth, dickering over prices, and have been known to up and walk out when I feel that I'm being jerked around! Not so with my dealings with Jim at Freeman Hyundai! I am a happy customer. More

Excellent overall From start to finish of the car buying experience, Christina Figures exceeded my expectations in customer service, sales, and knowledge of product. Da From start to finish of the car buying experience, Christina Figures exceeded my expectations in customer service, sales, and knowledge of product. David Foster was eager to meet my price, and was beneficial in the process of making me a satisfied Freeman customer. More

A Sales Experience Other Dealers Should Emulate I generally cringe when looking for a car, but working with Jim Pialarski in sales was the easiest, most satisfactory experience I've had in some time I generally cringe when looking for a car, but working with Jim Pialarski in sales was the easiest, most satisfactory experience I've had in some time. Everything, from start to finish was honest, no nonsense and professional. He took the time to answer all my questions and went above and beyond in every aspect of the sale. I was in and out in no time. I couldn't believe how easy the folks at Freeman made the transaction. A special thanks goes to Aaron Gonzales for making the financing and "paperwork experience" effortless as well. Thanks for everything. More

Repeat Visit I had my car service a week prior which included checking the battery and cleaning the cables. Less than one week afterward my car started showing s I had my car service a week prior which included checking the battery and cleaning the cables. Less than one week afterward my car started showing signs of a dying battery. I returned to the service area and was greeted by a young man, don't remember his name, but as I expressed my dissatisfaction and frustration he was very apologetic. He checked the battery and told me it was at approximately half the amps it should be. I had to get a new battery and it would cost me 75% of full cost. I was even more annoyed as it also cost me 4 hours! I don't live near the shop, I live about 25 to 30 miles away and there is a LOT of construction between here and there. Why it took that long to change the battery I do not know but by the time the car was ready my original service representative was available, Anna. She took ownership of this and, seeing and hearing my frustration and extreme dissatisfaction asked me if I'd wait while she spoke with her manager. I was completely surprised and delighted to learn that the bill had been taken care of. Excellent outcome in a bad situation. This is why the stars are good. More

Vehicle Safety Inspection 2013 Hyundai Santa Fe was serviced at Freeman Hyundai for Vehicle Safety Inspection. Even though the service was a Safety Inspection, I prefer to have 2013 Hyundai Santa Fe was serviced at Freeman Hyundai for Vehicle Safety Inspection. Even though the service was a Safety Inspection, I prefer to have my vehicle serviced at the Dealership I purchased my vehicle from. More

Still the best as usual, the service at the dealership is second to none. Brought the car in for an oil change, had no problems, in and out just like that. Always as usual, the service at the dealership is second to none. Brought the car in for an oil change, had no problems, in and out just like that. Always the best More

Quick, efficient, professional I used to own a Lexus so I’m accustomed to excellent customer service. I was pleasantly surprised to see that the same level of service greeted me at I used to own a Lexus so I’m accustomed to excellent customer service. I was pleasantly surprised to see that the same level of service greeted me at Freeman Hyundai—from the first greeting to nice waiting rooms with snacks and beverages to a clean bathroom. Also like that my car was washed and vacuumed like I had become accustomed to. Very pleased! More

Informative and on time. My car was serviced and the recall problem was fixed in the time I was told. Plus an explanation of tire replacement for all wheel drive cars was giv My car was serviced and the recall problem was fixed in the time I was told. Plus an explanation of tire replacement for all wheel drive cars was given and then my car was washed and cleaned. Also my head light switch was on automatic the same as when I came in. More

Excellent Was very helpful help me find the car I wanted and show me all the features an excellent time and was very helpful and for helping me find the right f Was very helpful help me find the car I wanted and show me all the features an excellent time and was very helpful and for helping me find the right financing and everything More