Norm Reeves Hyundai of Irving

My experience Previously owned a Hyundai Accent and was just looking for a replacement. Jim was very helpful, quick and informative. I'll definitely return for main Previously owned a Hyundai Accent and was just looking for a replacement. Jim was very helpful, quick and informative. I'll definitely return for maintenance/ oil changes as the entire staff was super friendly. More

Prompt and Friendly Service I called at lunch to try and get an oil change that afternoon. I believe it was Anna whom I spoke with who was very accommodating. She indicated she I called at lunch to try and get an oil change that afternoon. I believe it was Anna whom I spoke with who was very accommodating. She indicated she would get me in immediately and it would only be about an hour and half. I arrived in about 5 mins and she greeted me at the door. She had me processed and took the car in short order. I waited just about an hour and they returned my car all done and freshly washed. This was my first oil change on our new car and was provided complimentary since I'd purchased the car from Freeman. Everything and Everyone was wonderful! Excellent customer experience! More

New Tuscon I got a chance to test drive two different cars overnight before I made my decision. That definitely helped me and my wife to decide which car best fi I got a chance to test drive two different cars overnight before I made my decision. That definitely helped me and my wife to decide which car best fits our needs. More

Car Buying Made Easy Every step of buying a car at Freeman Hyundai was a delight. They listened to what I needed, and helped me get the car I wanted. Every step of buying a car at Freeman Hyundai was a delight. They listened to what I needed, and helped me get the car I wanted. More

Good service but can improve Good service but the car was returned with dirt on the front floor mat. Did not set an appointment for the next oil change. It took 2 hours for tire Good service but the car was returned with dirt on the front floor mat. Did not set an appointment for the next oil change. It took 2 hours for tire rotation and oil change. No one said anything about valet service. The employees were nice and polite. The waiting room was nice and clean. More

Exceptional customer service I called from my car when an alarm sounded. Anna Gallegos was very calming and informative. She encouraged me to bring the vehicle by for assessment I called from my car when an alarm sounded. Anna Gallegos was very calming and informative. She encouraged me to bring the vehicle by for assessment. When I arrived in the service bay I was greeted exiting my car and my concerns heard. The waiting room was clean, pleasant and the healthy snacks were offered (fresh fruit). From the waiting room I overheard phone and in-person customer friendly communications from the parts department personnel . Anna kept me updated on my car assessment and clarified their findings. This was my third visit after my car purchase early last year. I had been a 20+ Honda customer and 17 year Mercedes customer. This service center was one of my top three in car ownership of 57 years. More

service always courteous and friendly and very informative -- service area very clean and comfortable. All the people that i deal with are always nice when i always courteous and friendly and very informative -- service area very clean and comfortable. All the people that i deal with are always nice when i arrive More

No Hassle No hassle Maxana worked out the price on the phone. It was the best offer, and she sold herself too. She went over everything thoroughly I was sat No hassle Maxana worked out the price on the phone. It was the best offer, and she sold herself too. She went over everything thoroughly I was satisfied with my experience. More

Purchase of 2017 Hyundai Accent. Larry Chase did a very good job of helping my wife and myself in the purchase of our new car. He was very friendly and helpful. Larry Chase did a very good job of helping my wife and myself in the purchase of our new car. He was very friendly and helpful. More

Fair, low stress transaction Darren Bridges was extremely knowledgable and forth coming with both vehicle and price information. The entire transaction was very straightforward an Darren Bridges was extremely knowledgable and forth coming with both vehicle and price information. The entire transaction was very straightforward and low key. It could not have been better - he provided exactly what we requested and didn't pressure us to alter what we were looking for. Also, the dealership had a nice variety of inventory. Highly recommend the internet sales process at Freeman Hyundai. More