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Norm Reeves Hyundai of Irving

Irving, TX

4.4
1,637 Reviews
Call Dealership (945) 245-4554
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1800 E Airport Fwy

Irving, TX

75062

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1,637 Reviews of Norm Reeves Hyundai of Irving

August 18, 2025

The service team is courteous but they don’t provide updates or prioritize the service. Tyre rotation takes 3+ hours More

by kishoreraja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Aug 19, 2025 -

Norm Reeves Hyundai of Irving responded

Hello, thanks for leaving us an honest review. We greatly value your feedback and would appreciate the chance to discuss it with you. Please contact our Service Manager, Kenneth Demarest, at Kenneth.demarest@normreeves.com, so we can talk things over and provide a 5-star experience next go around.

August 15, 2025

This is a reliable service center. I just don't know what happened this last time. When I had my horn fixed and find myself without a horn again a few months out. More

by chanaus911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse lopez, Jennifer Stapleton, Davig Hogue, Martin Trevino, Kenny Pham, Zubair Ali
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Aug 18, 2025 -

Norm Reeves Hyundai of Irving responded

Our team understands your frustration, and we'd like to speak with you further about your experience at our service center. Please reach out to Ken Demarest, Service Manager, at Kenneth.demarest@normreeves.com whenever you have a moment.

August 14, 2025

This job has not been completed yet. Generally your company is kind of slow in response More

by bombaywallah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Salamanca
Print
Aug 14, 2025 -

Norm Reeves Hyundai of Irving responded

Hi there, we're sorry to hear about your car troubles. Can you please contact us with more information, so we can better understand what's going on and discuss solutions? You can contact our Service Manager, Kenneth Demarest, at Kenneth.demarest@normreeves.com.

August 06, 2025

I had the best experience with the dealers here, they really helped me to find the best car for me More

by aishusrk679
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Margetis
Print
Aug 07, 2025 -

Norm Reeves Hyundai of Irving responded

You just made our day with those superlatives! We’re honored you found the ultimate car match here, and it was our privilege to guide you to your new ride. Thanks for letting us be your #1 choice!

August 04, 2025

Had no issues with receiving service I was greeted cordially shown the customer wait area and was completed as promised in the time frame given ! I received a review of what was accomplished and all w More

by ScottGOELLNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Print
Aug 05, 2025 -

Norm Reeves Hyundai of Irving responded

Hey Scott! We’re thrilled to have given you VIP treatment from greeting to wrap-up. Thanks for letting us keep things on track and crystal clear!

August 02, 2025

The whole process was handled smoothly and professionally. I was kept informed of their progress and my car was delivered sparkling clean. I would highly recommend Norm Reeves Collision Cente More

by JLAW1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James manager of the collision center
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Aug 04, 2025 -

Norm Reeves Hyundai of Irving responded

Hello! It’s wonderful to hear the process felt smooth and professional, and that your ride looked good as new when you picked it up. James and the rest of our team appreciate your kind words and recommendation. Drive safely, and we’re here whenever you need us!

August 01, 2025

This dealership respect their customers and provide service to the up most ability. Thank you for your kindness and service. More

by michelandreharper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Pham
Print
Aug 04, 2025 -

Norm Reeves Hyundai of Irving responded

Hi there! Your praise for our respectful, high-quality service means so much. Thank you for trusting us, and we look forward to the next time we can help you!

July 28, 2025

My Service Advisor Mr. Jacob was excellent. He advised me correctly and guided me. He got my car washed and cleaned up before handing it over. I am looking forward to visit More

by Kaviraj Bomraspet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Print
Jul 29, 2025 -

Norm Reeves Hyundai of Irving responded

Hey there, thanks so much for the great rating! We're excited that Jacob earned your trust and returned your car to you squeaky clean. This is the type of customer experience we aim for, and we hope everybody who visits us has a great experience like you did.

July 26, 2025

Very professional and courteous. Everyone is always welcoming and the service is always quick. Never had any issues. More

by afinly818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Pham
Print
Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

Thanks so much for leaving us this note. We’re thrilled Kenny made you feel welcome with quick, professional service every time. Your ongoing trust means the world to us, and we'll be here for whatever else your Hyundai needs.

July 26, 2025

Service member of parts was extremely friendly and helpful. They were also very good for service. We're extremely happy as well. More

by lydiapena06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davig Hogue
Print
Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

Hey Lydia. Davig sends a big thank you for your shout‑out! We’re delighted that your parts and service experience was friendly and helpful. Come back anytime!

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