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Norm Reeves Hyundai of Irving

Irving, TX

4.4
1,637 Reviews
Call Dealership (945) 245-4554
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1800 E Airport Fwy

Irving, TX

75062

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1,637 Reviews of Norm Reeves Hyundai of Irving

July 25, 2025

Service was great but somewhat slow for someone with an appointment. Scheduling needs to be improved. More

by aneasy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zubair Ali
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Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

Hi there. We’re glad you enjoyed our service, and we hear you on faster appointment scheduling. We’ll work on tightening up those time slots so your next visit is speedy. Thanks for the feedback!

July 25, 2025

The first time I came in, they forgot to service my car. The next time I came in, I was sitting in my car for 20 minutes. I had to get out to see an advisor More

by timgladney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davig Hogue
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Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

We sincerely apologize for any inconvenience. Your satisfaction is very important to us, and we want to ensure that your next experience with us exceeds your expectations. Please do not hesitate to contact our Service Manager, Ken Demarest, at Kenneth.demarest@normreeves.com. He is available to assist you with any concerns or questions you might have, and to help make your next visit a truly 5-star experience.

July 22, 2025

Great and prompt service I received for oil change and transmission oil change. Would recommend More

by anilnhanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Jul 23, 2025 -

Norm Reeves Hyundai of Irving responded

Thanks so much! It's nice to know your oil change and transmission service went smoothly, all thanks to Isaiah and our squad. Getting you in and out quickly is a priority to us, and we hope to deliver the same stellar service during your future visits.

July 18, 2025

Very nice polite took care of my car and explained to me how they were going to take care of my vehicle More

by ROSE.SHIELDS58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Jul 21, 2025 -

Norm Reeves Hyundai of Irving responded

High-fives for your 5-star review! Rose, Trevor loved teaming up with you to make your recent service feel quick and easy. Thanks so much, and we're pumped to be your go-to Hyundai crew.

July 18, 2025

Lou was really great to work with and we loved atmosphere of the dealership, too. More

by ronsmithtoday
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lou
Print
Jul 18, 2025 -

Norm Reeves Hyundai of Irving responded

Ron, thanks for the glowing feedback! We strive to make every visit excellent and are delighted that your purchase went so well. What vehicle did you ultimately choose? Feel free to tag us in any new car pictures!

July 18, 2025

Not impressed. We had an agreed OTD price via email and when we got there, Lou spent 15-20 minutes telling us about his family history. Then, more stalling occurs w More

by ellie.dodge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Supposedly, the guy was “fired”.
Print
Jul 18, 2025 -

Norm Reeves Hyundai of Irving responded

Hi Ellie, we're sorry to hear about the difficulties during your recent visit. We're here if you'd like to chat about your concerns or any remaining questions. Please reach out to our General Manager, Mark Zurales, at mark.zurales@normreeves.com. Thank you.

July 17, 2025

Sully & Natalie were amazing to work with, I had an amazing & easy experience with them! More

by adela.joy34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie, Sully
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Jul 18, 2025 -

Norm Reeves Hyundai of Irving responded

Adela, we’re so happy Sully and Natalie made your visit feel amazing and easy. They love helping guests find just what they need with a smile. Thanks for sharing your experience, and we hope to see you again!

July 17, 2025

They were friendly did a good job letting me know what was done. Good job More

by red1james
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Lake
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Jul 18, 2025 -

Norm Reeves Hyundai of Irving responded

Hi, thanks for noticing Steven’s friendly updates and solid work. He always aims to keep you in the loop and your car running great. We appreciate you taking the time to share! Please consider checking out our service and parts specials next time you're in need.

July 15, 2025

Shane Blakely and Rodney King were phenomenal. I’ve been incredibly busy with work and they made sure to be as efficient and friendly as they could while helping me. Will 100% be getting my next f More

by Victor Castro
Recommend Dealer
Yes
Employees Worked With
Shane Blakely, Davig Hogue
Print
Jul 16, 2025 -

Norm Reeves Hyundai of Irving responded

Thanks so much, Victor! Shane and Rodney are two shining stars on our team, and they'll be excited to hear they earned your trust. We'd love to help you and your family out whenever you're ready to buy again.

July 14, 2025

My service advisor, Sam was so patient and kind. He made me feel heard and addressed all of my questions and concerns. The staff overall was friendly and the customer lounge was clean and welcoming More

by jmoritz2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Print
Jul 15, 2025 -

Norm Reeves Hyundai of Irving responded

Hey there, Sam will be so happy to hear this! It's nice that he could answer all your questions and put you at ease. The lounge being clean and comfy is just the cherry on top of the excellent service experience! Thank you, and please come see us again at your next service interval.

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