Norm Reeves Hyundai of Irving

Had it not been for Natalie Harrison, I don’t think I would have ever had my vehicle fixed. She arranged for a courtesy vehicle (I supposedly had been on a wait list for a month) and she made it happen. would have ever had my vehicle fixed. She arranged for a courtesy vehicle (I supposedly had been on a wait list for a month) and she made it happen. She is amazing. Ken Demarest was my service advisor and he was fantastic. He communicated regularly and was very professional. More

They had my car for a month for a transmission issue. The first diagnostic and repair did not solve the problem ended up having to have a new transmission. The delay was too long and being told one of th The first diagnostic and repair did not solve the problem ended up having to have a new transmission. The delay was too long and being told one of the reasons was I did not have the oil for the transmission and had to be ordered. Seemed very strange. When I picked up the car, finally everyone there was very accommodating and the general manager did all of the things I asked. In the end, I’m happy with the service. The wait time was unacceptable for a car with 5000 miles. More

Daniel was a great guy to deal with on this car. He was attentive and answered all my questions. He was attentive and answered all my questions. More

Took 2 weeks to c/w TSB. Popping noise still in w/shield.I also have a new door ding Popping noise still in w/shield.I also have a new door ding More

Kenneth was very personable and kept me apprised of what was happening with my car. The low conductivity coolant service took much longer than expected (4 hours vs the 2.5 hours quoted) and was not complete was happening with my car. The low conductivity coolant service took much longer than expected (4 hours vs the 2.5 hours quoted) and was not completed correctly the first time. I had to come back the next morning to get the coolant topped off because it was low. More

The dealership has come a long way since I was there before last. It was impossible to get a timely appointment before. Also, my service advisor this time was very courteous, helpful and knowledgeable. before last. It was impossible to get a timely appointment before. Also, my service advisor this time was very courteous, helpful and knowledgeable. I sure would like to work with him again in the future. More

Employees are great to work with. Service has been excellent and completed on a timely basis. Service has been excellent and completed on a timely basis. More

Treated fair, with dignity and good follow up with the extra Mats I needed. Im pleased with my new Santa Fe extra Mats I needed. Im pleased with my new Santa Fe More

I went in and they helped me right away. Super friendly and fast. They took me to the waiting room where there was drinks and snacks if I wanted. They took care of all the recalls I had and Super friendly and fast. They took me to the waiting room where there was drinks and snacks if I wanted. They took care of all the recalls I had and I left earlier than expected! Super satisfied! More

Service Department was awesome. Explained what procedures would be followed. Previously had car in shop over 2 months at Another Dealership and paid another $4k plus just to drive 6 Explained what procedures would be followed. Previously had car in shop over 2 months at Another Dealership and paid another $4k plus just to drive 600 miles with same issue. Got issue identified and repaired within 3 day. Thank You Norm Reeves and thankful for my Service Advisor Sullivan More