Back

Norm Reeves Hyundai of Irving

Irving, TX

4.4
1,637 Reviews

1800 E Airport Fwy

Irving, TX

75062

Directions

By Type

1,637 Reviews of Norm Reeves Hyundai of Irving

October 01, 2025

It was done a lot faster than i would have expected. great job thank you More

by flowerpowerjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
natalie
Oct 02, 2025 -

Norm Reeves Hyundai of Irving responded

Turbo mode activated! Looks like we crossed the finish line with a fast lap just for you! Thanks for letting us keep your service experience speedy and smooth.

October 01, 2025

Sam is an excellent agent. I appreciate his awesome CS skill and knowledge of his job. More

by jshaw0620
Recommend Dealer
Yes
Employees Worked With
Sam Vasquez
Oct 01, 2025 -

Norm Reeves Hyundai of Irving responded

Sam clearly piloted this mission to success! His skills and knowledge kept everything on course for a stellar experience. We’re glad your journey with us was out-of-this-world. Is there anything else we can assist you with? Let us know whenever you need us! Thank you!

September 30, 2025

The technician I worked with was super nice and professional, but they were trying to replace parts of my car without even looking at them. After inspecting my car they told me my front brake pads More

by srshafley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Trevino
Oct 01, 2025 -

Norm Reeves Hyundai of Irving responded

Hello, thank you for sharing your experience. We're glad to hear the technician was friendly and professional, but we can understand how the situation with your brake pads left you feeling frustrated. We take feedback like this seriously and would appreciate the opportunity to review what happened and ensure that your concerns are addressed. Please reach out to our Service Manager, Kenneth Demarest, at Kenneth.demarest@normreeves.com. Thank you.

September 26, 2025

Jacob was amazing understandable professional and helped me through the process till the end 10/10 experience definitely recommend thanks Jacob More

by y.azeed2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 29, 2025 -

Norm Reeves Hyundai of Irving responded

From start to finish, it sounds like Jacob made the whole process feel effortless and confident, like having a navigation pro by your side. We’re so glad you felt supported every step of the way. Thanks for sharing your high-five experience!

September 25, 2025

Amazing job in taking care of my Tucson, keeping updated with what it needs. Thank you More

by veronica.valdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davig Hogue
Sep 26, 2025 -

Norm Reeves Hyundai of Irving responded

Veronica, your Tucson is blooming under our care! We love tending to every little need to keep it thriving and happy on the road. Thanks for letting us nurture it along with you!

September 24, 2025

Not a reliable dealership to take your car for servicing. They don't take responsibility if some goes wrong. No management accountability. No warranty on services. I will NEVER go back even for free insp More

by ARIS.GONKAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr Sullivan.
Sep 25, 2025 -

Norm Reeves Hyundai of Irving responded

Hi Aris, we’re sorry to hear the experience left you so frustrated. We take service concerns seriously and want to review your visit and the work performed. Please contact our service manager, Kenneth Demarest, at Kenneth.demarest@normreeves.com so we can investigate and discuss possible next steps.

September 22, 2025

Excellent customer service and keeping customer informed on the process. Waiting area is comfortable and clean More

by msnitaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davig Hogue
Sep 23, 2025 -

Norm Reeves Hyundai of Irving responded

We’re glad your visit felt relaxing and that the waiting area was a comfy little oasis while your car got the TLC it needed. Your feedback truly soothes our day! If you need anything else from us, don't hesitate to reach out, but otherwise, enjoy the rest of your day!

September 21, 2025

Kenneth has worked with me many times and has always been a pleasure to work with. He always goes the 'extra mile' to address all of my concerns. More

by sseitz
Recommend Dealer
Yes
Employees Worked With
Ken
Sep 22, 2025 -

Norm Reeves Hyundai of Irving responded

Sounds like Kenneth has been your co-pilot on every visit, making sure the journey goes smoothly. We love hearing how he’s gone the extra mile to keep your concerns addressed and your experience seamless. We’ll be sure he knows his efforts are making a real difference for you.

September 17, 2025

Ken Demarest <~ (:sp? :) ~> Is just the best. Actually, though, ALL OF THE GUYS are just SO VERY PROFESSIONAL, CARING {WITH CONSTANT SMILES ON HIS \& ALL OF THEIR/ FACES‼ More

by bubblesquick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Demarest
Sep 17, 2025 -

bubblesquick1 responded

Ken Demarest <~ (:sp?:) ~> is definitely the best…Actually, though, ALL THE GUYS (& GIRLS:) are just SO VERY PROFESSIONAL & CARING (WITH CONSTANT SMILES ON ALL OF THEIR FACES! I just LOVE FREEMAN/NORM REEVES so very much‼️ … And I think all of you are so very lucky to have Ken Demarest there working with you all!!! Because HE DEFINITELY IS: The GREATEST✅NODOUBTABOUTIT‼️

September 17, 2025

Great rep in collision named Danny he is helpful and I can reach him right away More

by DUCATI007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Sep 18, 2025 -

Norm Reeves Hyundai of Irving responded

Danny sounds like the ultimate go-to tool in the kit: dependable, easy to reach, and always ready to fix things right. We’re so glad he made your collision experience smoother. If you need anything else, please don't hesitate to contact us.

...
9
...