Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Freeman Hyundai - Service Center

Irving, TX

4.3
586 Reviews

586 Reviews of Freeman Hyundai - Service Center

Sort by
July 03, 2025

Was able to schedule appointment. Name was on video board. They took car and did work faster than estimated More

by richardson0514
Recommend Dealer
Yes
Employees Worked With
Warranty
Report | Print
July 03, 2025

Prompt, professional, customer service. Made my first Service Center experience with Norm Reeves Hyundai pleasant and hassle free. More

by Randy K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Lake
Report | Print
June 29, 2025

From the moment I arrived the staff made the process easy and pleasant. Even after I had to bring my car back the next day, Natalie set it all up for me. More

by ljlortscher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Trevino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven? Or Bryan the 1st time. Plus the sweet gal that helped me with my rental. Sully the second time.
Report | Print
Jun 30, 2025 -

Norm Reeves Hyundai of Irving responded

Hey there! Natalie was happy to help out, and she'll be super grateful for the 5-star nod. It was our pleasure to take care of your car during your time of need. Please let us know if there's anything else you require. Thank you!

June 27, 2025

Lack of communication and miscommunication is a major problem with this dealership. When a customer’s car is in the shop, clear and consistent communication is essential. It builds trust by keeping t More

by melissajklug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
n/a
Report | Print
Jul 03, 2025 -

Norm Reeves Hyundai of Irving responded

Hi, Melissa. Good communication is essential, and we're sorry if that's not what you received. Can you please contact our Service Manager, Zubair Ali at zubair.ali@normreeves.com with more information?

June 27, 2025

I bought my car here brand new 21 years ago - Steve, Ken and David (shop foreman) keep her running - LOVE those guys and Amanda too. They are awesome and help me to know what needs to be prioritized to be More

by echeckley
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Lake, Ken Demarest, David Bruce and Amanda
Report | Print
Jun 30, 2025 -

Norm Reeves Hyundai of Irving responded

Wow! We're honored to have you as a member of our Norm Reeves Hyundai Irving family for 21 years and counting. Times may change, but our devotion to your customer satisfaction will always remain. On behalf of Steve, Ken, David, Amanda, and all our team, thanks for trusting us.

June 23, 2025

Fast courteous service, convenient WiFi quiet area for computer or phone internet work or browsing. More

by milehial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Lake, service advisor
Report | Print
Jun 24, 2025 -

Norm Reeves Hyundai of Irving responded

We're happy to hear that your service was as fast as our Wi-Fi speed! Great to know that you found the Internet helpful and made the most of your time with us. Your convenience matters to us, and we love hearing from you. Please feel free to request an appointment online whenever you need to see us next!

June 20, 2025

I had a great customer service with Jesse. He kept me updated on the status of my vehicle. More

by virginia1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
Report | Print
Jun 20, 2025 -

Norm Reeves Hyundai of Irving responded

It's your vehicle, you should be kept in the loop! That's a service standard here at our dealership. Thanks for checking in!

June 19, 2025

I dropped my car off on Monday and was unable to get anyone to give me an update on the status on my car until Friday after holding for 30 minutes to have no update. I called and waited to receive text More

by ahunt1216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Jun 19, 2025 -

Norm Reeves Hyundai of Irving responded

I am very sorry to hear of the experience you had in our service department. I see that you now have your vehicle. If I can be of any assistance to you, please call me directly at 945-288-6076 or email me at david.pearson@normreeves.com Sincerely, David Pearson Service & Parts Director

June 17, 2025

Quick, on time, helpful, informative, courteous Ken handled my issues with confidence and expert knowledge More

by Paul Campbell
Recommend Dealer
Yes
Employees Worked With
Ken
Report | Print
Jun 18, 2025 -

Norm Reeves Hyundai of Irving responded

Woo, love this feedback, Paul! Thanks so much for the kind words!

June 14, 2025

My car was towed to dealership with a sidewalk cut on one of my tires and I was taken care of in a timely matter with excellent service. More

by bsl787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davig Hogue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Norm Reeves Hyundai of Irving responded

Timely service is always the goal! Thanks for the review!

1
2
...
59