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Freeman Hyundai - Service Center

Irving, TX

4.3
597 Reviews

597 Reviews of Freeman Hyundai - Service Center

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July 28, 2025

My Service Advisor Mr. Jacob was excellent. He advised me correctly and guided me. He got my car washed and cleaned up before handing it over. I am looking forward to visit More

by Kaviraj Bomraspet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Jul 29, 2025 -

Norm Reeves Hyundai of Irving responded

Hey there, thanks so much for the great rating! We're excited that Jacob earned your trust and returned your car to you squeaky clean. This is the type of customer experience we aim for, and we hope everybody who visits us has a great experience like you did.

July 26, 2025

Service member of parts was extremely friendly and helpful. They were also very good for service. We're extremely happy as well. More

by lydiapena06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davig Hogue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

Hey Lydia. Davig sends a big thank you for your shout‑out! We’re delighted that your parts and service experience was friendly and helpful. Come back anytime!

July 26, 2025

Very professional and courteous. Everyone is always welcoming and the service is always quick. Never had any issues. More

by afinly818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

Thanks so much for leaving us this note. We’re thrilled Kenny made you feel welcome with quick, professional service every time. Your ongoing trust means the world to us, and we'll be here for whatever else your Hyundai needs.

July 25, 2025

The first time I came in, they forgot to service my car. The next time I came in, I was sitting in my car for 20 minutes. I had to get out to see an advisor More

by timgladney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davig Hogue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

We sincerely apologize for any inconvenience. Your satisfaction is very important to us, and we want to ensure that your next experience with us exceeds your expectations. Please do not hesitate to contact our Service Manager, Ken Demarest, at Kenneth.demarest@normreeves.com. He is available to assist you with any concerns or questions you might have, and to help make your next visit a truly 5-star experience.

July 25, 2025

Service was great but somewhat slow for someone with an appointment. Scheduling needs to be improved. More

by aneasy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zubair Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

Hi there. We’re glad you enjoyed our service, and we hear you on faster appointment scheduling. We’ll work on tightening up those time slots so your next visit is speedy. Thanks for the feedback!

July 22, 2025

Great and prompt service I received for oil change and transmission oil change. Would recommend More

by anilnhanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Jul 23, 2025 -

Norm Reeves Hyundai of Irving responded

Thanks so much! It's nice to know your oil change and transmission service went smoothly, all thanks to Isaiah and our squad. Getting you in and out quickly is a priority to us, and we hope to deliver the same stellar service during your future visits.

July 18, 2025

Very nice polite took care of my car and explained to me how they were going to take care of my vehicle More

by ROSE.SHIELDS58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Jul 21, 2025 -

Norm Reeves Hyundai of Irving responded

High-fives for your 5-star review! Rose, Trevor loved teaming up with you to make your recent service feel quick and easy. Thanks so much, and we're pumped to be your go-to Hyundai crew.

July 17, 2025

Sully & Natalie were amazing to work with, I had an amazing & easy experience with them! More

by adela.joy34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie, Sully
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Jul 18, 2025 -

Norm Reeves Hyundai of Irving responded

Adela, we’re so happy Sully and Natalie made your visit feel amazing and easy. They love helping guests find just what they need with a smile. Thanks for sharing your experience, and we hope to see you again!

July 17, 2025

They were friendly did a good job letting me know what was done. Good job More

by red1james
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Lake
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Jul 18, 2025 -

Norm Reeves Hyundai of Irving responded

Hi, thanks for noticing Steven’s friendly updates and solid work. He always aims to keep you in the loop and your car running great. We appreciate you taking the time to share! Please consider checking out our service and parts specials next time you're in need.

July 14, 2025

My service advisor, Sam was so patient and kind. He made me feel heard and addressed all of my questions and concerns. The staff overall was friendly and the customer lounge was clean and welcoming More

by jmoritz2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Jul 15, 2025 -

Norm Reeves Hyundai of Irving responded

Hey there, Sam will be so happy to hear this! It's nice that he could answer all your questions and put you at ease. The lounge being clean and comfy is just the cherry on top of the excellent service experience! Thank you, and please come see us again at your next service interval.

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