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Freeman Hyundai - Service Center

Irving, TX

3.9
547 Reviews

547 Reviews of Freeman Hyundai - Service Center

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May 01, 2025

Very friendly attentive and knowledgeable staff whom are dependable. A nice place to do business with! More

by Bob H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
April 27, 2025

Excellent customer service and communication Provide detail explanation about repairs and services They provide excellent care for my car More

by busterrexamus
Recommend Dealer
Yes
Apr 28, 2025 -

Norm Reeves Hyundai of Irving responded

Hello, we're so glad that your recent experience was top-notch! Our team is honored to help you maintain your ride and answer your questions. Please check out our service specials the next time you need assistance with your ride.

April 25, 2025

I like the dealership. It has always been a good place to take my car to for an oil change ir any other service needed. More

by rethalh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim Ali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Stapleton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Norm Reeves Hyundai of Irving responded

We're glad your experiences have consistently been positive! Thank you! We'll be here the next time you need us.

April 23, 2025

It the best dealer ever they know how to make customers happy and comfortable i More

by carmeliematiti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse jose
Apr 24, 2025 -

Norm Reeves Hyundai of Irving responded

Wow, thank you for the glowing praise! Our team loves making every guest feel comfortable and cared for, so it’s wonderful to know we hit the mark. We can’t wait to welcome you back for your next visit!

April 21, 2025

I will never take take my car here again like ever again they took more than 1 month to get my car fixed which was really simple fix I could have done it myself but I wanted OEM parts so I figured I’d just More

by thatdancekiddalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Asim Ali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Stapleton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for taking the time to share your experience. It’s completely understandable to feel frustrated when your expectations around timelines aren’t met. We know your time is valuable and would like to make things right. Please contact Ken Demarest, our Service Manager, at Kenneth.demarest@normreeves.com.

April 18, 2025

It is very difficult to do business with you. The app and the website are terrible. When I can get someone on the phone, they perform badly. I was told I could not schedule on a certain date. More

by celtibero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Norm Reeves Hyundai of Irving responded

Thanks for the candid review. It sounds like your experience was met with a lot of inconsistency and confusion, and that’s understandably frustrating when all you're trying to do is schedule and maintain your vehicle. If you'd like to discuss this further, please contact our Service Manager, Ken Demarest, at Kenneth.demarest@normreeves.com.

April 13, 2025

Sam was very nice and effective. Although he wasn't the one fixing the car, it was done early and he was on top of communication. More

by johnson.kyra
Recommend Dealer
Yes
Employees Worked With
Sam
Apr 14, 2025 -

Norm Reeves Hyundai of Irving responded

We love hearing that Sam was communicative and helpful! That's very important to us, and we appreciate the feedback. Please let us know if there's anything else you need!

April 06, 2025

Great work. Superb customer service. Mr kevin. Is the mvp. Happy camper. Thank u folks. More

by chac22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin.
Apr 07, 2025 -

Norm Reeves Hyundai of Irving responded

We’re delighted that Kevin made your visit such a hit! Your enthusiasm and satisfaction truly make our day. When you're due for maintenance, you might want to try our online service scheduling—it’s a convenient way to keep that great service experience rolling along!

April 01, 2025

Don’t take your vehicle here. Terrible service they don’t stand behind their work. Overcharge for their work hit you with a diagnostic fee 208.00 slow service run around to talk t More

by Lesfyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Sullivan
Apr 01, 2025 -

Norm Reeves Hyundai of Irving responded

We're sorry to hear you were dissatisfied with your recent experience and would like to talk to you about it. Please contact our Service Manager, Ken Demarest, at ken.demarest@normreeves.com, so he can help you. Thank you, and we hope to speak soon.

April 01, 2025

Bad service center. Got terrible service on a simple repair. Overcharged for diagnostic 208.00 kept trying to sell me things my car didn’t need. Slow service with long w More

by Lesfyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Sullivan
Apr 02, 2025 -

Norm Reeves Hyundai of Irving responded

We're sorry to hear you were dissatisfied with your recent experience and would like to talk to you about it. Please contact our Service Manager, Ken Demarest, at ken.demarest@normreeves.com, so he can help you. Thank you, and we hope to speak soon.

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