Zubair Ali

We had a great experience at this dealership. The team was professional, friendly, and easy to work with from start to finish. They made the process smooth and stress-free, answered all our quest The team was professional, friendly, and easy to work with from start to finish. They made the process smooth and stress-free, answered all our questions, and never made us feel pressured. More

by SABI SHRESTHA Verified Customer Verified Customer

Report | Print

It was late my wife was not feeling well and they would not let us leave. At one point the sales person drove off with my wife in the car and did not tell me he was leaving. No one should ever go to Norm R not let us leave. At one point the sales person drove off with my wife in the car and did not tell me he was leaving. No one should ever go to Norm Reeves ever! More

by B_FARISH Verified Customer Verified Customer

Report | Print

Kero is an exceptional professional. He was punctual, polite, and refreshingy honest throughout the entire process. I highly recommend him for a transparent and pressure-free car-buying He was punctual, polite, and refreshingy honest throughout the entire process. I highly recommend him for a transparent and pressure-free car-buying experience. Five stars More

by Paul Verified Customer Verified Customer

Report | Print

Leo was friendly and knowledgeable about the vehicle. Gave me ample time to test drive. Gave me ample time to test drive. More

by dmichele0723 Verified Customer Verified Customer

Report | Print

Yes and no on recommending Norm Reeves Hyundai. I would absolutely recommend the sales team and specifically, Kero. He was attentive to detail, well versed and well spoken. He helped guide, most im I would absolutely recommend the sales team and specifically, Kero. He was attentive to detail, well versed and well spoken. He helped guide, most importantly, my son through a process that was very new to him with a first car purchase. That being said, I had the complete opposite experience with the finance department. I understand and respect the add on sale of extended warranty. I had to say no five times. It became so awkward that my son was very uncomfortable as well as me. After my final "no" the remainder of the time spent with the finance team was very quite and tense. A lot of lessons for my son which unfortunately included to not to let an aggressive sales person pressure you into something that you do not want nor intend to purchase. I would also like to add on every up sale the finance person added GAP insurance. We put a down payment of $6500 on a $17000 car. Understanding the products prior to selling it I believe is essential. If I wasn't focused on getting my son a car I would have walked away from the deal. I have purchased multiple cars at this point in my life and I have never had an experience as I did with this finance department. More

by milissa.sinnett Verified Customer Verified Customer

Report | Print

The salesman was wonderful and very helpful. Felt pressured by financial guy and he would not take no for our answer. Took too long to finalize the deal Felt pressured by financial guy and he would not take no for our answer. Took too long to finalize the deal More

by lattanziob17 Verified Customer Verified Customer

Report | Print

Daniel was very helpful and easy to work with which made the process very enjoyable! the process very enjoyable! More

by MDPGGA Verified Customer Verified Customer

Report | Print

The deal and financing process was comfortable and nicely handled by Norm Reeves team. All details were shared and explained. handled by Norm Reeves team. All details were shared and explained. More

by pbpranav750 Verified Customer Verified Customer

Report | Print

Mr.kero and Mr.Arif sales persons were too good in taking care of us . Thank you so much . Keto helped in getting offers too care of us . Thank you so much . Keto helped in getting offers too More

Report | Print

Out of all the dealers I spoke to over purchasing a vehicle, Juan was straight forward and willing to work a deal. When I came in to do the paper work, everyone I dealt with was great. When I am in t vehicle, Juan was straight forward and willing to work a deal. When I came in to do the paper work, everyone I dealt with was great. When I am in the market for a new vehicle I will def come to Norm Reeves Irving again. More

by bcbats Verified Customer Verified Customer

Report | Print