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Freeman Hyundai - Service Center

Irving, TX

4.3
613 Reviews

613 Reviews of Freeman Hyundai - Service Center

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August 18, 2025

The service team is courteous but they don’t provide updates or prioritize the service. Tyre rotation takes 3+ hours More

by kishoreraja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Aug 19, 2025 -

Norm Reeves Hyundai of Irving responded

Hello, thanks for leaving us an honest review. We greatly value your feedback and would appreciate the chance to discuss it with you. Please contact our Service Manager, Kenneth Demarest, at Kenneth.demarest@normreeves.com, so we can talk things over and provide a 5-star experience next go around.

August 18, 2025

Norm Reeves Hyundai/Genesis of Irving always takes great care of my Tucson when it needs service. I’m on my 6th Hyundai and I’ve always been taken care of there. Keep up the great work. They keep me informe More

by tmargetis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully in Service
Aug 19, 2025 -

Norm Reeves Hyundai of Irving responded

Hearing from a six-time Hyundai owner like you makes our day! We’re so glad your Tucson gets the VIP treatment and our team keeps you informed and smiling. Thanks for the kind words, and see you at your next service appointment!

August 15, 2025

This is a reliable service center. I just don't know what happened this last time. When I had my horn fixed and find myself without a horn again a few months out. More

by chanaus911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davig Hogue
3.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Trevino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Pham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Zubair Ali
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse lopez, Jennifer Stapleton
Aug 18, 2025 -

Norm Reeves Hyundai of Irving responded

Our team understands your frustration, and we'd like to speak with you further about your experience at our service center. Please reach out to Ken Demarest, Service Manager, at Kenneth.demarest@normreeves.com whenever you have a moment.

August 14, 2025

This job has not been completed yet. Generally your company is kind of slow in response More

by bombaywallah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Salamanca
Aug 14, 2025 -

Norm Reeves Hyundai of Irving responded

Hi there, we're sorry to hear about your car troubles. Can you please contact us with more information, so we can better understand what's going on and discuss solutions? You can contact our Service Manager, Kenneth Demarest, at Kenneth.demarest@normreeves.com.

August 04, 2025

Had no issues with receiving service I was greeted cordially shown the customer wait area and was completed as promised in the time frame given ! I received a review of what was accomplished and all w More

by ScottGOELLNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Aug 05, 2025 -

Norm Reeves Hyundai of Irving responded

Hey Scott! We’re thrilled to have given you VIP treatment from greeting to wrap-up. Thanks for letting us keep things on track and crystal clear!

August 02, 2025

The whole process was handled smoothly and professionally. I was kept informed of their progress and my car was delivered sparkling clean. I would highly recommend Norm Reeves Collision Cente More

by JLAW1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James manager of the collision center
Aug 04, 2025 -

Norm Reeves Hyundai of Irving responded

Hello! It’s wonderful to hear the process felt smooth and professional, and that your ride looked good as new when you picked it up. James and the rest of our team appreciate your kind words and recommendation. Drive safely, and we’re here whenever you need us!

August 01, 2025

This dealership respect their customers and provide service to the up most ability. Thank you for your kindness and service. More

by michelandreharper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Norm Reeves Hyundai of Irving responded

Hi there! Your praise for our respectful, high-quality service means so much. Thank you for trusting us, and we look forward to the next time we can help you!

July 28, 2025

My Service Advisor Mr. Jacob was excellent. He advised me correctly and guided me. He got my car washed and cleaned up before handing it over. I am looking forward to visit More

by Kaviraj Bomraspet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Jul 29, 2025 -

Norm Reeves Hyundai of Irving responded

Hey there, thanks so much for the great rating! We're excited that Jacob earned your trust and returned your car to you squeaky clean. This is the type of customer experience we aim for, and we hope everybody who visits us has a great experience like you did.

July 26, 2025

Service member of parts was extremely friendly and helpful. They were also very good for service. We're extremely happy as well. More

by lydiapena06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davig Hogue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

Hey Lydia. Davig sends a big thank you for your shout‑out! We’re delighted that your parts and service experience was friendly and helpful. Come back anytime!

July 26, 2025

Very professional and courteous. Everyone is always welcoming and the service is always quick. Never had any issues. More

by afinly818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

Thanks so much for leaving us this note. We’re thrilled Kenny made you feel welcome with quick, professional service every time. Your ongoing trust means the world to us, and we'll be here for whatever else your Hyundai needs.

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