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Freeman Hyundai - Service Center

Irving, TX

4.3
576 Reviews

576 Reviews of Freeman Hyundai - Service Center

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May 25, 2025

A great experience. Fast, courteous and reasonably priced. I would recommend Norm Reeves Hyundai to all my friends and family. More

by dreher_ljd
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
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May 27, 2025 -

Norm Reeves Hyundai of Irving responded

We really appreciate your positive review and recommendation. Jesse Garcia will be thrilled to hear you found your experience fast, courteous, and reasonably priced. Thanks for trusting us with your vehicle, and please come back anytime!

May 23, 2025

Everyone from the moment I pulled in and thereafter, were very kind and attentive. The maintenance guy (KEN) was a pleasure to work with. Great experience as always. More

by madand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asim Ali, Daniel Flores
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May 27, 2025 -

Norm Reeves Hyundai of Irving responded

Hi there, thank you for the wonderful feedback! We’re so glad Asim, Daniel, Ken, and the rest of our team treated you with kindness and attentiveness from start to finish. It’s always our goal to make every visit a great experience, and we appreciate your loyalty.

May 23, 2025

My service appointment was quick and easy! ! MPI was done and questions answered. Always a breeze bringing my vehicle in for service. More

by AMANDA.HAAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Demarest
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May 27, 2025 -

Norm Reeves Hyundai of Irving responded

Amanda, thank you for your review! We’re delighted that your MPI appointment was quick, easy, and informative. It’s our pleasure to make servicing your vehicle a breeze—see you next time!

May 22, 2025

Very prompt and courteous. Explained everything clearly. Did an excellent job on my car. Nice waiting room. More

by CKANODIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Norm Reeves Hyundai of Irving responded

Prompt service, clear explanations, and a pleasant waiting room—we like to call that the recipe for a great dealership visit! It's terrific that everything went well for you, and we appreciate the feedback. If you had a pleasant time with us, we hope you'll consider recommending us to others you know. Thank you so much for everything!

May 22, 2025

Customer service gives you a warm, caring , and welcoming feeling from start to finish every time. More

by Kylon M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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May 23, 2025 -

Norm Reeves Hyundai of Irving responded

Kylon, we’re overjoyed to hear our team gives you that warm, caring welcome each time you visit! Creating a comforting experience is exactly what we aim for. Thanks for letting us know we’re hitting the mark!

May 19, 2025

Technicians did an outstanding job. They were really great. The customer service even at the parts department was really great. More

by S34WOODS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Flores
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May 20, 2025 -

Norm Reeves Hyundai of Irving responded

Your praise for both our technicians and parts department boosts our whole team’s morale—thank you! We take pride in delivering outstanding work at every stage. Hope to keep impressing you on your next visit!

May 19, 2025

Jesse Garcia is very professional and accommodating. He made me feel like the only customer on the day I was there. Thank you, Jesse! More

by JAEROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
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May 20, 2025 -

Norm Reeves Hyundai of Irving responded

Hearing Jesse made you feel like our only priority truly warms our hearts—thank you! He loves making each guest feel that personal touch. We’ll pass on your thanks and can’t wait to see you again.

May 19, 2025

Sully was amazing. He was up front about the car, and got the job completed in a week's time. Great personal service as well. Thanks! More

by Mkonovalski
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sully Sullivan 5 star
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May 20, 2025 -

Norm Reeves Hyundai of Irving responded

Sully is thrilled to hear you appreciated his upfront approach and that we hit your timeline just right. Personal service is what we’re all about, so thanks for recognizing his efforts. See you next time!

May 19, 2025

The service department always very helpful. Everyone is kind, knowledgeble and helping eachother. I am always be glad to go there to get my cars. More

by grantsfarm2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christan Sully
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May 20, 2025 -

Norm Reeves Hyundai of Irving responded

It’s wonderful to hear our service crew’s kindness, knowledge, and teamwork stood out for you. Knowing you’ll gladly return means the world to us. We’ll keep supporting each other so your car always gets top‑notch care!

May 15, 2025

I was very pleased with my service although I did have to wait outside out front and no one came out for a while so I went in to find someone and I was glad to find Sully. He was very nice and very helpful. More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully Sullivan, 5 stars
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May 15, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for taking the time to review our team. Carol! Sully is especially happy to hear you enjoyed his work. We appreciate the feedback that allows us to keep growing, too! Our crew is looking forward to your next visit.

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