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Norm Reeves Mazda
Irving, TX
1,073 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish.
We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,073 reviews
July 12, 2015
Amazing job!! Edida was amazing, she did everything possible to get us into the car we wanted at the price we needed to be at. If it wasn't for her we wouldn't of Edida was amazing, she did everything possible to get us into the car we wanted at the price we needed to be at. If it wasn't for her we wouldn't of brought our new 2016 Mazda 6 home today. Thank you for everything! More
by Felixva
Employees Worked With
Edida Cruz
July 10, 2015
Good People Doing Good Things @ Freeman Mazda We have a 2005 Mazda3 with 150,000 on it. It's been so good to us, yet, it needed some special attention. Being relatively new to the area, I did so We have a 2005 Mazda3 with 150,000 on it. It's been so good to us, yet, it needed some special attention. Being relatively new to the area, I did some online research and discovered Freeman Mazda, which came with high marks for the service department. Having just picked-up our car after service at Freeman Mazda, I would echo the positive sentiment. From the friendly, yet clear and upfront, conversations we exchanged with Rickie, Angela Engel and Josh Lymer, we knew good service would follow, and it did. They delivered on all the promises they made (inclusive of pricing and timing). These days, you can have your car serviced in so many places -- from a dealership, to a quick care chain, to a seemingly reasonable guy off craigslist. Based on our experience, what sets Freeman Mazda service apart from the other options is their empathy -- backed with their knowledge and insight, they talk to the customer as if they were the ones receiving the message. I really didn't want to pour hundreds of dollars into a car we'll probably keep only another year or two, but Rickie, Angela and Josh presented options that were logical and sound. I felt like they gave me information that empowered me to make the best decisions for our specific situation. You can't ask for much more than that. As a bonus, they take coupons. Outside of all of this, I'd be remiss to not mention that while waiting in their lounge, I witnessed a conversation between Rickie and another customer that I believe is noteworthy. In my humble opinion, that customer could have used a few Emily Post courses. Whilst smacking her gum, talking to her insurance agent on speaker phone, and offering commentary on the verdicts of Judge Judy, she managed to tangle herself into at least three lies about what was wrong with her car, and why it needed an oil change. While this was obvious to all of us in the lounge except for the woman, Rickie allowed her to ramble while he listened patiently, and then simply and compassionately let her know that she needn't worry about him judging how the situation came to be what it was, but rather he just wanted to help her understand how to get things back to good. The whole situation exemplified good customer service. And one more thing, Ben, who works in a different department but just happened to be helping out in the service department, was kind to all of us in the lounge, and he took a few minutes to come over and have a chat -- solidifying the idea that this place was more like hanging out with your family than a place that just wants to do work and take money. Thanks, everyone. We'll see you again when it's time to buy our next Mazda. More
by 2005Mazda
Employees Worked With
Angela Engle
July 09, 2015
Andrew did a excellent job Andrew has done a great job replacing Brake boosters for my car. great communication and excellent service. will definitely go back for future issue Andrew has done a great job replacing Brake boosters for my car. great communication and excellent service. will definitely go back for future issues. thanks More
by DJ
Employees Worked With
Andrew T Morris
July 09, 2015
upfront with cost and time for work Solved problems - car run excellent! Service people were very helpful and pleasant to work with. Received a loner car - and my car was ready at the pr Solved problems - car run excellent! Service people were very helpful and pleasant to work with. Received a loner car - and my car was ready at the promised time. More
by martbbq
Employees Worked With
David Pearson
July 09, 2015
Excellent sales experience, excellent maintenance I just bought my third Mazda from this dealership. Stephanie Foreman was my salesperson. She did an excellent job of explaining all options and was ve I just bought my third Mazda from this dealership. Stephanie Foreman was my salesperson. She did an excellent job of explaining all options and was very patient with my questions, I would highly recommend her to anyone. I have taken all my Mazda's to Freeman service department. All I can say is that they are consistently the best I've ever dealt with. If you're in the market for a Mazda, this is the service to department to go to even if you didn't buy it there. More
by zombii
Employees Worked With
Stephanie Foreman, Terri Dixon
July 08, 2015
Excellent Service I purchased my very first car through this dealership and I couldn't be happier with the service I received and the car I purchased! I purchased my very first car through this dealership and I couldn't be happier with the service I received and the car I purchased! More
by casey.olsen6
Employees Worked With
John Bradley, Stephanie Foreman
July 07, 2015
Outstanding They were friendly, professional, courteous and very communicative. They explained the pricing and service needs in depth and when they felt I needed They were friendly, professional, courteous and very communicative. They explained the pricing and service needs in depth and when they felt I needed additional service they explained why and the associated costs. More
by doug1las
Employees Worked With
Terri Dixon, David Pearson
July 07, 2015
Great service, friendly staff I really enjoyed the buying experience at Freeman Mazda. As a first time car buyer, I was very new to the entire experience but the staff was incredib I really enjoyed the buying experience at Freeman Mazda. As a first time car buyer, I was very new to the entire experience but the staff was incredibly helpful and friendly, and took the time to go over everything about which I was unsure. They seemed to genuinely care, and made sure that I left the dealership satisfied with my car. I would highly recommend them. More
by rmt16
Employees Worked With
Larry Wilson, Mary Little
July 05, 2015
Easy car buying experience! I purchased my second Mazda this past week. When I went into the dealership to test drive the CX-5, I wasn't really set on buying another Mazda. After I purchased my second Mazda this past week. When I went into the dealership to test drive the CX-5, I wasn't really set on buying another Mazda. After talking with Stephanie and test driving the vehicle, I was sold. The quality of the Mazda CX-5 just didn't compare to some of the other SUVs I went and test drove. Stephanie was very helpful. I felt I could trust her the instant I met her. This is what I was looking for in a car buying experience. John was also great in the finance department. - the process was seamless. Lastly, it was because of the fantastic service department that I was at Mazda in the first place. My 2007 Mazda 3 finally "died". Andrew helped me to get in touch with the Sales department. I am looking forward to coming back for service here at Freeman Mazda.- I have yet to have a bad experience. Friendly, honest, helpful people is what I am looking for when I buy a car and have my car serviced. Freeman Mazda has always been exactly that. I highly recommend you buying your next car from here! More
by lhowell0612
Employees Worked With
John Bradley, Andrew (Service), Stephanie Foreman
July 03, 2015
Great service department Andrew, Ricky and teresa always treat me like a king when I come in. The customer service alone keeps me loyal to the dealership. Very professional an Andrew, Ricky and teresa always treat me like a king when I come in. The customer service alone keeps me loyal to the dealership. Very professional and polite and detail oriented. The service is always quick and efficient. More
by bryonjenn
Employees Worked With
Trent Boe
