Norm Reeves Mazda

Efficient, thoughtful, knowledgeable, accommodating, excellent customer service and experience, price competitive, enjoyable experience all around excellent customer service and experience, price competitive, enjoyable experience all around More

I loved the approach and the customer service provided—the effort taken to ensure that one feels valued, and the solutions offered for any issues that may arise during the purchasing process. provided—the effort taken to ensure that one feels valued, and the solutions offered for any issues that may arise during the purchasing process. More

We worked with Ben at Norm Reeves Mazda Irving, and he was outstanding from start to finish. He was friendly, patient, and very knowledgeable, and he made the entire process smooth and comfortable. We esp was outstanding from start to finish. He was friendly, patient, and very knowledgeable, and he made the entire process smooth and comfortable. We especially appreciated the time he spent after the sale helping us get familiar with the car’s electronics and controls. Ben earned our highest recommendation. More

These guys made my daughters dream come true ! ! They are extremely helpful and honest !! I would highly reccomend this dealership !!! ! They are extremely helpful and honest !! I would highly reccomend this dealership !!! More

Vincenzo is a longterm friend who we have followed to several dealerships and bought four cars from. Wherever he goes our future car purchases will follow. Thank you again for the amazing service. several dealerships and bought four cars from. Wherever he goes our future car purchases will follow. Thank you again for the amazing service. More

Such a pleasant car buying experience! Thank you so much Sam Leonhart for making the experience quick and easy! Thank you so much Sam Leonhart for making the experience quick and easy! More

Owen made the buying experience quick and seamless. Gave me their best offer up front and it was an offer no other dealer in DFW could beat. Totally time to complete paperwork and pick up the car, less Gave me their best offer up front and it was an offer no other dealer in DFW could beat. Totally time to complete paperwork and pick up the car, less than two hours. As close to a perfect buying experience as you could have. More

This car buying experience exceeded my expectations, which was truly comforting. Throughout the process, I was treated with professionalism and kindness, and responses were prompt. Jacoby, the salespers which was truly comforting. Throughout the process, I was treated with professionalism and kindness, and responses were prompt. Jacoby, the salesperson, was incredibly knowledgeable and warm. I deeply appreciate the friendly and caring staff, and I want to express my gratitude to the entire team, especially Suli, Daib, and Vincenzo, for their positive and supportive presence. More

Norm Reeves Mazda Irving,TX tried to add 10k to a 10k car and kicked me out for questioning it... I went to Norm Reeves Mazda in Irving, Texas this past Saturday. They had a 2015 Honda Civic LX listed and kicked me out for questioning it... I went to Norm Reeves Mazda in Irving, Texas this past Saturday. They had a 2015 Honda Civic LX listed for about $10,800 with 112,020 miles. Kelley Blue Book puts that car around $10,320 to $11,470. Then they showed me the actual numbers. They added a $3,900 warranty, $995 GAP, $995 protection package, $1,295 security system, and $895 in accessories, bringing the total to over $20,000. At that point, I wasn't even open to negotiating. The pricing just didn't make sense. I told them politely that the deal felt off and honestly a bit insulting given the pricing. Instead of explaining anything or working with me, they got defensive and basically showed me the door, saying "have a good day, sir" with a smile. I've been in sales, and I've never operated like that. For me, it's always been relational and about the customer experience, not stacking add-ons and pressuring people into bad deals. It honestly feels like some dealerships are just looking for that one desperate person who won't question anything. There was no transparency, just packed on add-ons and pressure. People need to be aware of this. Also I posted this on multiple online platforms and it's blowing up. More