Norm Reeves Mazda

Owen made the buying experience quick and seamless. Gave me their best offer up front and it was an offer no other dealer in DFW could beat. Totally time to complete paperwork and pick up the car, less Gave me their best offer up front and it was an offer no other dealer in DFW could beat. Totally time to complete paperwork and pick up the car, less than two hours. As close to a perfect buying experience as you could have. More

This car buying experience exceeded my expectations, which was truly comforting. Throughout the process, I was treated with professionalism and kindness, and responses were prompt. Jacoby, the salespers which was truly comforting. Throughout the process, I was treated with professionalism and kindness, and responses were prompt. Jacoby, the salesperson, was incredibly knowledgeable and warm. I deeply appreciate the friendly and caring staff, and I want to express my gratitude to the entire team, especially Suli, Daib, and Vincenzo, for their positive and supportive presence. More

Norm Reeves Mazda Irving,TX tried to add 10k to a 10k car and kicked me out for questioning it... I went to Norm Reeves Mazda in Irving, Texas this past Saturday. They had a 2015 Honda Civic LX listed and kicked me out for questioning it... I went to Norm Reeves Mazda in Irving, Texas this past Saturday. They had a 2015 Honda Civic LX listed for about $10,800 with 112,020 miles. Kelley Blue Book puts that car around $10,320 to $11,470. Then they showed me the actual numbers. They added a $3,900 warranty, $995 GAP, $995 protection package, $1,295 security system, and $895 in accessories, bringing the total to over $20,000. At that point, I wasn't even open to negotiating. The pricing just didn't make sense. I told them politely that the deal felt off and honestly a bit insulting given the pricing. Instead of explaining anything or working with me, they got defensive and basically showed me the door, saying "have a good day, sir" with a smile. I've been in sales, and I've never operated like that. For me, it's always been relational and about the customer experience, not stacking add-ons and pressuring people into bad deals. It honestly feels like some dealerships are just looking for that one desperate person who won't question anything. There was no transparency, just packed on add-ons and pressure. People need to be aware of this. Also I posted this on multiple online platforms and it's blowing up. More

Awful sales practices, don’t rest customers fairly. Go elsewhere at all costs, if you want to be treated fairly. Go elsewhere at all costs, if you want to be treated fairly. More

The staff at Norm Reeves really knows how to treat a customer. They are all nice, professional and a pleasure to work with and no pressure. customer. They are all nice, professional and a pleasure to work with and no pressure. More

Wouldn’t go anywhere else! This is our 4th vehicle to purchase from Stephanie! Her experience and expertise is top notch! Brian was absolutely amazing! Thank you for taking car This is our 4th vehicle to purchase from Stephanie! Her experience and expertise is top notch! Brian was absolutely amazing! Thank you for taking care of us! More

Thaddeus was great to work with. He even picked me up from the DFW airport as I was purchasing my vehicle from out of state. Would highly reccomend this group! He even picked me up from the DFW airport as I was purchasing my vehicle from out of state. Would highly reccomend this group! More

It was great working with Jerry. He was very helpful and knowledgeable and made the experience stress free He was very helpful and knowledgeable and made the experience stress free More

Great place and I like the fact that finance is in the same building now. same building now. More

Had a lot of issues with getting the finance manager to call back and get paperwork done. Daughters trade-in car should’ve been. paid by the dealership, but never got done. call back and get paperwork done. Daughters trade-in car should’ve been. paid by the dealership, but never got done. More