Norm Reeves Mazda

This was absolutely the worst experience i have ever had at a car dealership. Rick Westbrook provided me w/decent customer service up until the last few minutes of my visit. His Sales Manager Larry Chase at a car dealership. Rick Westbrook provided me w/decent customer service up until the last few minutes of my visit. His Sales Manager Larry Chase displayed the most appalling customer service i have ever received. Larry approached me with the sole intent of antagonizing and humiliating me. In anwer to your question "have i had a bad experience at a car dealership before?" - not until i met you! You should not be entrusted with a customer service position. How dare you treat a customer with the utter disdain you showed me??!! Customer Service Tip #1: if you feel that a customer is not having an enjoyable experience try a handshake, a smile and 'what can we do to make this a better experience for you?' But DO NOT approach that customer with a swagger, without reaching out for a handshake, and proceed to mock that customer, tell that customer that you do not need their business, and continue to yell at that customer even after she has left the building. As for Rick Westbrook, I had no problem with his customer service until the last few minutes of my visit. Customer Service Tip #2: when the customer you have been working with for the last hour + tells you how horribly she has just been treated by your sales manager, do not turn around and walk away when that Manager sticks his head out the door and calls you. i took the time to thank you for your time even though your manager had upset me tremendously. You could have at least shown me some common courtesy and respect. More

I accompanied my daughter when she purchased a preowned certified Mazda3 from Freeman Mazda. Sales associate Doyle England provided exemplary, professional service. I was pleased by the lack of high pres certified Mazda3 from Freeman Mazda. Sales associate Doyle England provided exemplary, professional service. I was pleased by the lack of high pressure sales techniques and the willingness to negotiate in good faith. I will recommend Doyle and Freeman Mazda-Hyndai to all of my friends. More

Pretty disappointed in this place. I've never bought a car from here but I bought a Mazda CX-7 from Honda right down the street. I have an airbag issue. My vehicle is an 07 and just hit 51,000. My service car from here but I bought a Mazda CX-7 from Honda right down the street. I have an airbag issue. My vehicle is an 07 and just hit 51,000. My service advisor had to take it there because it was a safety issue. Mazda apparently has a 60,000 mile or 5 yr warranty on these type of things. My warranty was expired by 4 months. They flat out refused to fix it. By four freakin months... The greed in some of these companies amazes me. They were rude about the whole thing. I love Mazdas and when I trade mine in it definitely won't be at this one. I like places where the customer is first and appreciated. Oh, and they still made my service advisor pay $139 for the diagnostics. Greedy and does not care about their Mazda family. Go somewhere else where you'll be appreciated. More

They gave me a quote for Skyactive Mazda3 iTouring on the phone and said they would match it to any other dealer (just to get me there). When I reached there, they even gave me a test drive for Skyactive Maz phone and said they would match it to any other dealer (just to get me there). When I reached there, they even gave me a test drive for Skyactive Mazda3 iTouring. When we discussed about the price, the manager came in and said you cannot get Skyactive for that price. If they couldn't afford it, why did they call me there? Do not trust anything they say on the phone. They just want people to come to the dealership thinking they'll then buy the car at their price. DO NOT BUY A CAR FROM THEM. I rather recommend Town North. They were very friendly and stuck to their words. More

I've been doing business with Freeman mazda for over 20 years. There sales and service after the sale have been excelent. i would recommend them to anyone. years. There sales and service after the sale have been excelent. i would recommend them to anyone. More

Came in to have tail gate replaced on a GMC Sierra. First, the work took almost a month to complete. I was called 4 times telling me the work was complete only to find out additional parts had to be or First, the work took almost a month to complete. I was called 4 times telling me the work was complete only to find out additional parts had to be ordered 3 times. The customer service reps to include the manager did not seem to worried about my time they wasted (I had to leave work 3 times coming up to your shop only to find out service was not complete)or finding solutions to the problem. More

I went and test drove a CX-7. Got an internet qoute from salesman Seth Lu. Please dont believe the qoutes that this guy gives you. He gave a qoute over the phone and when i got to the dealership he raised t salesman Seth Lu. Please dont believe the qoutes that this guy gives you. He gave a qoute over the phone and when i got to the dealership he raised the price for over 500 dollars. When I talked to him over the phone he said he has the color that i want in stock. When i got there of course the color was not there. More

Salesman Tony aggreed on price and then at last minute after financing and details were discussed said that there was a misunderstanding on my part. No misunderstanding - puer bait and switch. Tried to after financing and details were discussed said that there was a misunderstanding on my part. No misunderstanding - puer bait and switch. Tried to resolve with sales manager but manager was not willing to talk. These are the kind of people who give car salesman a bad name... Pick someone else - they are not worth the hassle. More

I have previously purchased 2 cars from this dealer and this salesperson (Brian Basevi). After my recent experience, I will never set foot in the dealership again for any reason and would advise anyone el this salesperson (Brian Basevi). After my recent experience, I will never set foot in the dealership again for any reason and would advise anyone else to stay away. On a Monday, I test drove a 2010 CX-7 and decided to see if we could make a deal. I was offered $11000 for my trade in and a total out-the-door price of $26800. The trade-in was less than the value assigned by Edmunds and KBB so I told him I wanted to think about it. On Wednesday, I decided I would buy the car. I arranged financing with my credit union and left Brian a voice mail that I would take the deal. Later that day when I went in to finalize the deal Brian and the sales manager changed it - offering $10600 for my trade and a total out-the-door price of $27200. They told me that was the most they could get for my car from a wholesaler. I told them that I considered it a "bait and switch" tactic and that it was completely unacceptable for them to change the deal after I had accepted it and that I wanted my keys as I was leaving. They actually had the nerve to pretend that they couldn't find my keys while they tried to get me to take the deal. I finally had to start yelling for Brian to suddenly locate my keys and give them to me so I could leave. Later that day I e-mailed the owner and informed him of the situation but have never received a response. I also contacted Mazda USA to inform them of the disreputable behavior of this dealer. More