Norm Reeves Mazda

Wonderful Employees I went into Freeman Mazda after being at many other dealers knowing it was going to be difficult to get out of my current vehicle situation. Charles a I went into Freeman Mazda after being at many other dealers knowing it was going to be difficult to get out of my current vehicle situation. Charles and Trent worked with me and made sure I felt comfortable and got me exactly what I wanted without making me feel pressured or like they were just trying to make a sale. I am a young woman in my late 20's and never felt like I was being taken advantage of. Every employee made me feel like they knew me personally and was extremely friendly. Although I didn't feel the need to be the center of attention, I think it is really sweet how they take each persons new car inside and celebrate with them on the red carpet. Thank you for making this a great experience! More

Awesome car buying experience! Went into Freeman Mazda with a good idea of what I wanted. Lance was extremely helpful in recommending cars that I was looking for and fit my budget w Went into Freeman Mazda with a good idea of what I wanted. Lance was extremely helpful in recommending cars that I was looking for and fit my budget without. Purchased the car of my dreams! More

Excellent Service I really appreciate the sales team that helped me with my purchase. When the salesman first approached my girlfriend and I, he simply asked if we had I really appreciate the sales team that helped me with my purchase. When the salesman first approached my girlfriend and I, he simply asked if we had any questions about the vehicles we were looking at. We explained we were just there to look for now. He wasn’t pushy about trying to set an appointment or get any personal information at that time, but instead just had a nice conversation with us about the quality of the vehicles and then let us continue looking on our own. We came back the next day to talk about the vehicle we liked. They stayed three hours past closing time to make sure I was satisfied with my purchase. They didn’t have the vehicle I wanted in stock since I was looking for something very specific, but they located one from another dealer and got it for me the very next day. They even gave me a loaner vehicle to use until they got the new one. The vehicle came with even more accessories than I asked for, and the unveiling ceremony was a great treat. An experience I will never forget. Needless to say, my expectations were met and exceeded. Thank you Freeman Mazda! More

Awesomely good deal awesomely easy! I knew what I wanted and I was able to get it without all of the associated small talk and smoozy stuff that makes car buying annoying. I knew what I wanted and I was able to get it without all of the associated small talk and smoozy stuff that makes car buying annoying. More

New car purchase I had a wonderful experience with Charles at Freeman Mazda in Irving. He was fantastic, was always responsive and helped me to have a wonderful new ca I had a wonderful experience with Charles at Freeman Mazda in Irving. He was fantastic, was always responsive and helped me to have a wonderful new car purchase. I would recommend both Freeman Mazda and Charles Peters to everyyone! More

Purchasing My Third Mazda If your looking for excellence ask for Lance Wilson, he was easy to work with, and very attentive to what we wanted, kept us informed while we were wa If your looking for excellence ask for Lance Wilson, he was easy to work with, and very attentive to what we wanted, kept us informed while we were waiting for our car that had to come from another lot in Killeen. The manager was great with customer service and made sure we were happy when a problem arose, both he and Lance were quick to remedy the situation. I have purchased Mazda's from other dealers, but did not get the service that I received from Freeman Mazda in Irving. When I purchase my Fourth Mazda at sometime in the future I will go back to Freeman. More

Service Dept Excellent! I had to bring my vehicle there for a recall and your service department was amazing! I purchased the vehicle from your dealership but li Excellent! I had to bring my vehicle there for a recall and your service department was amazing! I purchased the vehicle from your dealership but live 2 hours away. I have been trying to get the recall fixed at my hometown dealership for over a year with no help. I have had nothing but trouble from my local dealership. First, I was told they didn’t have parts. Then, I made an appt and got there and was told that the service guy had a class and wasn’t there and I had no appt (even though I did and no one called to change my appt). Finally, I was asked if I purchased the car there and when I said no they said they couldn’t help me and they would need a service manager to call me. No one ever called me! On top of that, I emailed our local dealership and Mazda and got no response from either. You would think Mazda would care a little more that they have a dealership selling their cars but not servicing them!! So, after all that, I called Freeman. I was able to get an appt scheduled within a week. Even though I had to drive the 2 hours for my appt, the service I received was amazing! While there, I had a couple of other services done based on their recommendations! I would highly recommend them to anyone who asks! Thank you so much!!!! More

Routine CX5 Maintenance p Pleasant staff especially Terry Dixon. Got my loaner as promised and work was great and car was clean. Price was competitive. Best regards, Ralph Kami Pleasant staff especially Terry Dixon. Got my loaner as promised and work was great and car was clean. Price was competitive. Best regards, Ralph Kamin More

Will not buy another vehicle from here I purchased a vehicle yesterday from this dealership. The clutch mechanism does not work to show whether you are in reverse, neutral or drive. They sa I purchased a vehicle yesterday from this dealership. The clutch mechanism does not work to show whether you are in reverse, neutral or drive. They saw this and did not see the need to make a repair on this. The assumption was that everyone knows automatically when driving when the car is in park, neutral , reverse, or drive. When I advised when they saw this why was it not repaired they stated we sell cars as is, and everyone knows the clutch order. They were in such a rush to get me out of the door I guess in hopes that I would not notice the issue, will not purchase from them ever again More

Best car buying experience ever! I’ve had such a great experience every single time I visit the dealership (on my 5th vehicle with them now). Friendly staff, with a family vibe. Highl I’ve had such a great experience every single time I visit the dealership (on my 5th vehicle with them now). Friendly staff, with a family vibe. Highly recommended!! More