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Norm Reeves Mazda

Irving, TX

4.8
1,073 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish. We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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1840 E Airport Freeway

Irving, TX

75062

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Showing 1,073 reviews

September 18, 2018

Great purchasing experience! I had an easy, smooth experience purchasing my 2018 Mazda 6! Steven was friendly, informative, and helpful in getting me the exact car I wanted. The p More

by Stran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Van Looy
Sep 18, 2018 -

Norm Reeves Mazda responded

Buying a car should be smooth and we're extremely happy you chose Freeman Mazda! Thank you!

September 18, 2018

Great service Every visit to Freeman Mazda is positive. Pleasant and efficient staff make each service appointment great. I no longer dread scheduling maintenance More

by CBishop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Boe, Angela Engle, Lance Wilson
Sep 19, 2018 -

Norm Reeves Mazda responded

Thank you very much for the compliment!

September 18, 2018

Excellent experience Had my first oil change yesterday anxd as usual, Terri did not disappoint with her timliness and to make sure the customer was happy. So glad I bought More

by Glover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terri Dixon
Sep 19, 2018 -

Norm Reeves Mazda responded

Thank you so much, Mr. Glover! And we are glad you are part of the Freeman Family.

September 17, 2018

Getting a car has never been easier I loved my experience in Freeman Mazda, everyone was super friendly, explained everything very detail. Without a questiin I made the best choice getti More

by Ccicero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Espinoza, Charles Peters
Sep 17, 2018 -

Norm Reeves Mazda responded

Thank you!

September 16, 2018

Great shopping experience . No preasure, we visited months in advance and mentioned from the beginning that we were only looking at the time, they were very friendly and attent More

by BfMazda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Boe, Steven Van Looy
Sep 17, 2018 -

Norm Reeves Mazda responded

Thank you very much!

September 14, 2018

So accommodating! Cliff and the whole service team were incredibly friendly, professional, so knowledgeable, and very accommodating. I had to reschedule my appointment More

by Gitoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff LaGrande, Terri Dixon, Angela Engle, Lance Wilson
Sep 17, 2018 -

Norm Reeves Mazda responded

Thank you very much! I will pass the compliment on.

September 13, 2018

Fast & Friendly Everyone was very friendly and fast to accommodate our needs in service. The need was simple, but they recognized that and took care of it right away. More

by Mike Ortega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany in Service., Stephanie Foreman
Sep 14, 2018 -

Norm Reeves Mazda responded

Thank you Mr. Ortega for the compliment.

September 11, 2018

Poor customer service Don't trust their inspection on used vehicles. They sold a used BMW with a passenger door lock not working. Agreed to fix and never ordered the part. More

by Rgpeterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager on duty on 9/8/18, Russ Cooper
Sep 11, 2018 -

Norm Reeves Mazda responded

I'm sorry you had a bad experience with our Used car department but I promise you this is not our normal practice. Though we are not perfect we do our very best to make sure that all our cars are mechanically safe and sound and everything is in working condition but with your car we failed. I'm not sure how this was able to get through our inspection process and I have shared your review with our service manager to try to eliminate any future incidents from happening again. I deeply apologize for any inconvenience this has caused and if I can be of any further assistance please call 972 815 2851. Trent Boe General Sales Manager

September 09, 2018

Great experience it was a great experience bringing the car for service, I just drop off the car and wait in the lounge, the service took a little longer as it was a b More

by dino500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Legrande, Angela Engle
Sep 10, 2018 -

Norm Reeves Mazda responded

Thank you very much! My apologies about the loaner vehicle. We will see you next time, and I would be happy to help with the loaner vehicle, feel free to contact me directly. Terri Dixon

September 08, 2018

Customer-centered philosophy! A very customer-centered philosophy that shows through in everything they do! We needed to get out first oil change before we leave town the day foll More

by Billwatkinstx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evette, Angela Engle, Charles Peters
Sep 09, 2018 -

Norm Reeves Mazda responded

Thank you!

Sep 10, 2018 -

Norm Reeves Mazda responded

Thank you for the compliment! I will be sure to pass on the kudos.

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