Norm Reeves Mazda

Had problems, they made everything better. I just bought a 2nd car from this dealership. Unlike the first one I purchased in 2011, they did not have the car I really wanted on the lot. My sales I just bought a 2nd car from this dealership. Unlike the first one I purchased in 2011, they did not have the car I really wanted on the lot. My salesman, John, went out of his way to locate exactly what I was looking for at a dealership in New Mexico. Freeman Mazda had the car brought over so I could purchase it. When I went to pick it up however, there were two very serious issues that the other dealership failed to mention before sending the car over. Needless to say I was incredibly upset by the turn of events. The New Mexico dealership was to far away for me to vent any frustrations at them, and the Freeman Mazda group had no way of knowing this was going to happen.The sales manager, Martin Ramon and the General Sales Manager, Trent Boe stepped in to help me. Even though I wasn't in the greatest of moods, they both came up with solutions to the problems and presented them in a manner that made the deal work at Freeman Mazda for me. If this had happened anywhere else I truly believe I would have been left with no option but to walk out the door without a purchase. I highly recommend this dealership to anyone looking to get a new Mazda. I know it will be my first stop the next time I am looking for a new vehicle. More

courteous, informative Always receive good service and good employee attitudes. Service reps seem interested to be as informative as possible. Their recommendations are ap Always receive good service and good employee attitudes. Service reps seem interested to be as informative as possible. Their recommendations are appreciated as to service required and service recommended for future. More

Customer focused - fast, reasonable and easy to work with Freeman Mazda has been our first choice of service provider - from buying a dream car (Miata) to servicing and spot assistance Supportive, transparen Freeman Mazda has been our first choice of service provider - from buying a dream car (Miata) to servicing and spot assistance Supportive, transparent and absolutely consultative More

Dishonest. Completely misrepresented a used car. Used car sold as 1 owner, no accidents. Trim fell off of the car the next day. Found recent paint work. When a/c is turned on you can smell paint and Used car sold as 1 owner, no accidents. Trim fell off of the car the next day. Found recent paint work. When a/c is turned on you can smell paint and chemicals. More

Consistance long term excellence! Terri, Freeman and the service department care.. From the simple to the complex they work hard to be the first choice in servicing your Mazda Terri, Freeman and the service department care.. From the simple to the complex they work hard to be the first choice in servicing your Mazda More

Amazing During my service there service advisor was updating me on everything that was needed on my car. Polite and excellent customer service! I would recomm During my service there service advisor was updating me on everything that was needed on my car. Polite and excellent customer service! I would recommend this location to everyone. More

Stephenie was wonderful and very helpful. Love love love the CS5 Grand Touring. The car is quiet and very responsive. Love the security package. Easy access to both the drivers and passenger c Love love love the CS5 Grand Touring. The car is quiet and very responsive. Love the security package. Easy access to both the drivers and passenger chairs. More

amazing after having a very poor car buying experience at david mcdavid a few months earlier, i had a lot of anxiety buying a 2nd car. i chose freeman mazda b after having a very poor car buying experience at david mcdavid a few months earlier, i had a lot of anxiety buying a 2nd car. i chose freeman mazda based on reviews, and i was absolutely not disappointed. from the test drive, to the negotiating, to the management and finance, every single person i interacted with was more than pleasant. it was easy to speak to everyone, fairly straight forward when we were negotiating, and i walked out so excited for my new car. they even gave first year oil changes for free! i absolutely would shop here again. thank you for proving that car buying does not have to be a miserable experience! More

Class Act service Excellent service by skilled team. Have purchased four new cars from Freeman and keep returning for service. My son and daughter have also purchased a Excellent service by skilled team. Have purchased four new cars from Freeman and keep returning for service. My son and daughter have also purchased autos there. More

Happy Birthday to me! Freeman has a very welcoming and helpful staff that made my car-buying experience pleasant and relatively painless (they're still gonna make me pay fo Freeman has a very welcoming and helpful staff that made my car-buying experience pleasant and relatively painless (they're still gonna make me pay for it). After finding out that I made my purchase on my birthday, the whole sales staff serenaded me with "Happy Birthday" when I picked up my car. They even bought me a cake! Thanks again to the staff of Freeman Mazda for your help and a sweet surprise. More