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Norm Reeves Mazda

Irving, TX

4.8
1,086 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish. We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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1840 E Airport Freeway

Irving, TX

75062

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Showing 1,086 reviews

June 10, 2017

Quick Service was quick and seems to be complete. Although it turned out to be $20 or more over the anticipated cost with my coupon, it makes me more confi More

by Edwyna Washington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Foreman, Terri Dixon
Jun 13, 2017 -

Norm Reeves Mazda responded

Ms. Washington, my apologies for the discrepancy. Talk to me about it the next time you come in. Thank you for the compliments, we really appreciate it. Terri

June 08, 2017

Great dealership! I have had a very good experience with Freeman Mazda when purchasing my new vehicle and with the excellent service department. I highly recommend thi More

by CBishop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Boe, Angela Engle, Lance Wilson
Jun 09, 2017 -

Norm Reeves Mazda responded

Thank you very much.

Jun 13, 2017 -

Norm Reeves Mazda responded

Very kind words, thank you so much!

June 06, 2017

Scheduled Service The Service Department staff is very courteous and attentive. They followed through with the Technicians about some service concerns I had. I will con More

by Frank A. Valtierra
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angela Engle
May 31, 2017

Excellent Service and Nice People The Freeman Mazda Service Department staff are the only people I let work on my Mazda 3 Harchback. They all know me by name and are efficient and hel More

by Shawn H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terri Dixon
Jun 01, 2017 -

Norm Reeves Mazda responded

Shawn, thank you so much! And we appreciate you.

May 30, 2017

superb Terri, Angela and Ricky If you could only get rid of "Mr Negative" , Martin Ramon, I would have bought my new Mazda3 from you. Keep me posted as to his exit please. Peter B. More

by Peter B.Barrows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
terri, angela, ricky, josh, Cliff Legrande
Jul 03, 2017 -

Norm Reeves Mazda responded

Thank you for the review on our service department and I'm sorry you've had a bad experience with Martin Ramon. Please email at tboe@freemanauto.com or if you prefer a phone call to discuss this further I can be reached at 972 815 2851.

May 26, 2017

Freeman Mazda takes care of their customers Freeman Mazda went to great lengths to make sure I was satisfied. I have confidence and trust in their sales and service departments. I recommend them More

by mchrib03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Wilson
May 29, 2017 -

Norm Reeves Mazda responded

Thank you for the kind compliment. Welcome to the Freeman Family!

May 26, 2017

Dealership that I can trust!! I have a Mazda CX9 and the brakes went out on my car one late evening. I called Terri Dixon in the service department and she got my car in the very More

by Deborah
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terri Dixon
May 29, 2017 -

Norm Reeves Mazda responded

Deborah, thank you so much for the compliment. We appreciate you!

May 18, 2017

Nicely done Great customer experience! And they even had doughnuts in the waiting area! Quick turn around with service of my vehicle. Provided loaner car if neede More

by Home-slice
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ricky
May 18, 2017 -

Norm Reeves Mazda responded

Thank you so much!! I will pass on the compliment to Rickie.

May 16, 2017

Good reliable & friendservice in a comfortable waiting room. Good reliable and friendly service in a comfortable waiting room. Terri and Angela are great to work with. I trust their advice and what they recomme More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickie, Terri Dixon, Angela Engle
May 17, 2017 -

Norm Reeves Mazda responded

Thank you for the kind words. We appreciate the compliment.

May 13, 2017

Wonderful Service Center I bought my car new at Freeman Mazda in 2003 (2004 model) and from start to continued servicing the Freeman team is what brings me back time and time More

by Dbn123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Engle
May 13, 2017 -

Norm Reeves Mazda responded

Thank you for the compliment. And we do appreciate your input, we regularly discuss our customer's feedback, and strive to provide an excellent experience, each time.

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