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Norm Reeves Mazda
Irving, TX
1,052 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish.
We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,052 reviews
September 27, 2016
Purchase our lease car a Mazda CX 9 My wife and I were comfortable seated in the financial office and offered refreshments. Our vehicle was taken to the service department to be inspecte My wife and I were comfortable seated in the financial office and offered refreshments. Our vehicle was taken to the service department to be inspected. Our document lady Norah gave us a complete overview of all the documents and what they were for. All documents were signed and we received our copies. We gave our down payment to Norah. Our car was returned with a new inspection sticker. We were all done in a very professional manner. More
by Billd
Employees Worked With
Martin Ramon, Trent Boe, Christina Figures
September 25, 2016
OIL CHANGE/TIRE ROTATION Once I drove up to the Service drive, I was met promptly by Ricky. He checked in my car quickly & kept me informed during the waiting process until my Once I drove up to the Service drive, I was met promptly by Ricky. He checked in my car quickly & kept me informed during the waiting process until my car was completed. I was also checked out promptly. More
by VooDooVal
Employees Worked With
Ricky
September 21, 2016
Excellent, friendly service! Wonderful staff and. Customer service. The waiting areas are always clean and it's fantastic that I can work (with wifi) while I'm waiting. Thanks! Wonderful staff and. Customer service. The waiting areas are always clean and it's fantastic that I can work (with wifi) while I'm waiting. Thanks! More
by Dbn123
Employees Worked With
Angela Engle
September 20, 2016
BEYOND COMPARE I have dealt with some strange characters posing as "automotive experts". To be honest, I was disheartened to think that everyone acted this way. The I have dealt with some strange characters posing as "automotive experts". To be honest, I was disheartened to think that everyone acted this way. Then I came back to Freeman. Home of my car purchase. Terri Dixon is a gem among all the automotive service. The staff could not be any better or knowledgeable. Now whenever any Mazda owner I meet is talking about repairs, I try to steer them to Freeman and Terri. Thank you for allowing her to assist us. More
by MARIANN
Employees Worked With
Terri Dixon
September 20, 2016
Oil change and tire rotation. Great customer service. I also like that we are updated on my vehicle and how much longer it'll take. Waiting area is clean with great snacks. Great customer service. I also like that we are updated on my vehicle and how much longer it'll take. Waiting area is clean with great snacks. More
by Val14
Employees Worked With
Rickie
September 17, 2016
Mazda for the win! It is not often that you can rate a car buying experience as five stars, but I do so now with absolutely no hesitation. Cliff, Christine, and the te It is not often that you can rate a car buying experience as five stars, but I do so now with absolutely no hesitation. Cliff, Christine, and the team at Mazda Freeman provided exceptional customer care and made the experience seamless and fun! I would recommend them to any looking for exceptional customer service and a fair price. Shiny gold stars for all of them :) More
by Tiffa01
Employees Worked With
Christina Figures, Cliff Legrande
September 15, 2016
Great!!! great customer service!! I just want to thank Christina and Jesse so much for providing me with so much information. For me being a 1st time buyer eve great customer service!! I just want to thank Christina and Jesse so much for providing me with so much information. For me being a 1st time buyer everything went so smooth. Thank you so much for a wonderful experience!! More
by KatGal07
Employees Worked With
Jesse Espinoza, Trent Boe, Christina Figures
September 11, 2016
Perfect customer satisfaction experience The entire experience of leasing my MAZDA CX4 was so smooth and easy it was like I walk in at 5 and complete all documentation in 2 hours and walk out The entire experience of leasing my MAZDA CX4 was so smooth and easy it was like I walk in at 5 and complete all documentation in 2 hours and walk out at 7:30 with my car. I had my initial discussion with Charles as the sales guy. Wonderful person. At the reception we were welcomed by Christina Figures, a lovely lady who took care that we were made comfortable and were given all the attention even thought there were other buyers. And the style that the delivery was given to us felt very very special and exciting. More
by Sdangety
Employees Worked With
Charles, Christina Figures
September 10, 2016
took great care of me at a very reasonable expense. Ken was welcoming and accommodating. Had two service issues. Both were handled beyond my expectations. One was under warranty. Repairs included someth Ken was welcoming and accommodating. Had two service issues. Both were handled beyond my expectations. One was under warranty. Repairs included something I hadn't asked for or expected. The other was not under warranty but something I was not able to handle myself. Ken, the service advisor, knew how to fix it. He did it himself and did not charge for it. Extraordinary service. Thank you. TL More
by Terry Lee
Employees Worked With
ken
September 07, 2016
Routine maintenance and Inspection Exceptional thoughtfulness and courtesy shown by Aaron. He reviewed my service performed and reminded me of my on line coupons. He also reminded me o Exceptional thoughtfulness and courtesy shown by Aaron. He reviewed my service performed and reminded me of my on line coupons. He also reminded me of my free car wash. More
by CLF
Employees Worked With
Aaron in Service
