Norm Reeves Toyota Dallas

I am not happy !!! I was there today 07/16/2016 around 12:00 mid day to get oil changed based on my service guaranty schedule.What the guys did made me upset.One of the I was there today 07/16/2016 around 12:00 mid day to get oil changed based on my service guaranty schedule.What the guys did made me upset.One of the mechanic made me to ask specific person inside to get oil changed .That man took me outside to see my vehicle ,It was taxi.He refused to give oil change service,and told me that I had first to get appointment to get served.My complaint is :1)why he wanted to see my vehicle & then refused service.2)why I was made to request specific person?3)why he took me outside to ask if I had an appointment ? More

They're helpful! It was a little shaky at first with how slow it was but we were able to leave the lot with the new vehicle after 5 hours - I don't know how long it ta It was a little shaky at first with how slow it was but we were able to leave the lot with the new vehicle after 5 hours - I don't know how long it takes on average but that didn't seem too bad considering they worked with us to see what financing and insurance would be the best fit as well. More

Good sense of urgency I was referred by a leasing company that didn't inform me that I needed to set up an appointment to get my vehicle, I thought it was going to be an ea I was referred by a leasing company that didn't inform me that I needed to set up an appointment to get my vehicle, I thought it was going to be an easy sign papers and go, but it was super busy for all the employees. Luckily when my situation was brought to the attention of, Mr Rodney Houston, who somehow squeezed me in and immediately started working on all my forms. This was a huge blessing for me,seeing how my unexpected arrival could of resulted in me not getting my vehicle, and would of ended in frustration. Thank you for getting me on the road again. More

Good times baby It was a great experience. Everyone was helpful and nice. Also everyone was willing to work with to get a deal done. Everything was smooth It was a great experience. Everyone was helpful and nice. Also everyone was willing to work with to get a deal done. Everything was smooth More

best purchase experience This is the best experience I ever had to purchase a new car. I especially thank Ms. Lianne Mann for her service, knowledge, and help! This is the best experience I ever had to purchase a new car. I especially thank Ms. Lianne Mann for her service, knowledge, and help! More

Liane Mann My sales lady was Liane Mann, she was great to work with. I think this is the first time I have bought a car that I haven't felt like I was taken to My sales lady was Liane Mann, she was great to work with. I think this is the first time I have bought a car that I haven't felt like I was taken to the cleaners. Liane is very personable and listens to what you want in a car. More

New Camry Just bought a new Camry from Cowboy Toyota, dealt with Liane Mann. Dealership was very laid back, no pressure. Liane was super friendly, informative, Just bought a new Camry from Cowboy Toyota, dealt with Liane Mann. Dealership was very laid back, no pressure. Liane was super friendly, informative, helpful, professional. Couldn't have asked for a better, easier, more pleasant experience. Definitely recommended this dealership, this salesperson. More

2015 Toyota Sienna Liane Mann provided excellent customer service from beginning to end. My husband and I knew what we wanted and Liane made it happen! Also, with two sm Liane Mann provided excellent customer service from beginning to end. My husband and I knew what we wanted and Liane made it happen! Also, with two small children, we wanted the bulk of the work completed before even stepping through the front door. True to her word and estimate, everything was in order by the time we arrived. It was a smooth process with no gimmicks. My husband and I highly recommend Liane! More

Excellent Customer Experience - Andrea George I just purchased a new 2016 Camry this past week from Andrea George. It was such a pleasure working with and conducting business with her. She was e I just purchased a new 2016 Camry this past week from Andrea George. It was such a pleasure working with and conducting business with her. She was extremely knowledgeable, informative, and responsive, and was very pleased with the final price of the vehicle. I really appreciated the professionalism and helpful attitude, and the way she conducted our entire transaction from start to finish. I'm 62 years old and have purchased many vehicles over the years, and have to say, this transaction working with Andrea was one of the "best" vehicle purchase experiences ever !!! If you are looking for a Toyota, I would strongly recommend Andrea at Cowboy Toyota. (I don't normally write reviews, but just had to since this was such a "positive" customer experience) More

No Humanities when you complete your sales as business I have been victim to buy a car by over paying to this dealer at Sat, March 26, 2016. I got postal mail coupon from cowboy toyota dealers to sell my c I have been victim to buy a car by over paying to this dealer at Sat, March 26, 2016. I got postal mail coupon from cowboy toyota dealers to sell my car and i did not have any experience on buying car and they have utilized and tricked my lack of buying car experience and i ended up paying more than 2K. Sale time duration: I went 4PM in the evening and they are not letting me to go out until the deal was completed and the deal was completed at 10.45 PM. On next working day, Monday, I had received email from all the dealer (including from cowboy toyota) as the ”same model car price is 2K less than what I have paid. Once again i went to cowboy toyota with my friends I asked them to justify and they do not want to justify anything and they told me that if I stand further they will call police. Here I do not know this is the way people will be treated when you have rights to have question ? In Saturday around 7PM i got call from my friend and I told them that I want to leave and my friend was in emergency still they have not let me go out ? It is my mistake that I did not call the Police that they had my car key ? I want to inform you that in this case I might be victim and i warn you not be trapped by this dealer. In Dallas City there are many dealers are there! Please do not do the same mistake which I did! More