Norm Reeves Toyota Dallas

Car buying stereotypes out the window! My wife and I were nervous going into our first car buying experience. I had researched much about how a dealership works and heard many stories about My wife and I were nervous going into our first car buying experience. I had researched much about how a dealership works and heard many stories about the "shenanigans" that dealership pull while you are there. Well, honestly Robert and Cowboy Toyota blew all of these stereotypes out the window. My wife and I never felt pressured to buy anything..... Seriously. Robert simply gave us the honest facts and let us make a decision when we were ready... And those facts all turned out to be true when we got to the finance department. There were no "curveballs" that came out of nowhere. I kept waiting for the "ha! caught you!" moment to happen, but it never did. I would recommend Robert and his team to my family and friends any day. Thank you guys for making this car buying experience a great one for my wife and I. More

Our Salesperson was Excellent! If you to Cowboy Toyota, be sure to ask for Karen Schlatterer! Karen was a great salesperson to work with when we bought our Rav 4. She was profession If you to Cowboy Toyota, be sure to ask for Karen Schlatterer! Karen was a great salesperson to work with when we bought our Rav 4. She was professional and knowledgeable about the cars she sells. We first contacted Cowboy Toyota through the Internet about purchasing a new car. Karen sent us the requested information within minutes and then followed up with a personal phone call shortly after to ask us exactly what we wanted in a Toyota. When we arrived for our appointment, she was ready and waiting for us. Karen answered our questions patiently. The next day Karen called to ask how we liked our new car. We have already recommended Cowboy Toyota as a place to go for a new car to family and friends! PS Kudos to Richard in finance too! He did a great job with the financing aspect. More

Full service specialists From our no-nonsense purchasing experience to the no-hassle pick-up and delivery service provided for all maintenance needs, Cowboy Toyota has exceede From our no-nonsense purchasing experience to the no-hassle pick-up and delivery service provided for all maintenance needs, Cowboy Toyota has exceeded expectations at every stepI have no reason to consider any other dealer for my next Toyota purchase! More

New wheels! Went in to look around and came out with a brand new car. Mr. Robert Schultz was very amicable and attentive, answered all my questions, made me fee Went in to look around and came out with a brand new car. Mr. Robert Schultz was very amicable and attentive, answered all my questions, made me feel at ease, and worked diligently to make sure I left Cowboy Toyota with my own set of wheels. Friendly people, excellent service, great experience! More

Great experience buying our new RAV4 from Karen! I recently purchased a new RAV4 to replace my '99 Toyota Avalon. Karen Schlatterer was very courteous and helpful in locating the RAV4 model with the I recently purchased a new RAV4 to replace my '99 Toyota Avalon. Karen Schlatterer was very courteous and helpful in locating the RAV4 model with the options that we wanted. Karen was very patient and helpful through the entire process. She also followed up after the sale to see if there was anything that she could assist with. I would definitely recommend Karen to anyone looking for a new Toyota. More

Excellent handling and service Excellent service, always upfront and personal in business dealings. Have bought several vehicles from James Smith and Patrick Ogbeide and will conti Excellent service, always upfront and personal in business dealings. Have bought several vehicles from James Smith and Patrick Ogbeide and will continue to do so. More

Ask for Karen!!! We recently bought a Toyota Highlander from Cowboy Toyota. After much internet research about cars & dealerships, we located several possible vehicle We recently bought a Toyota Highlander from Cowboy Toyota. After much internet research about cars & dealerships, we located several possible vehicles and decided to start by sending Karen an e-mail after reading many positive reviews. Very quickly, she called us and our buying process began. A no-nonsense good price was agreed to quickly by phone on the vehicle we were interested in. We then visited the dealership to meet with Karen, see the car, and ask all of our questions. Karen was great. After all was settled she helped us also negotiate our trade-in, then we met with Richard in Finance who was also very pleasant to work with. Karen was very pleasant, professional, and attentive to detail. We would definitely recommend buying a car at Cowboy Toyota--ask for Karen! More

Amazing Customer Service My car was recently due for its 5000 mile service. The service coordinator (Vickie) contacted me via email to let me know my car should be brought in. My car was recently due for its 5000 mile service. The service coordinator (Vickie) contacted me via email to let me know my car should be brought in. I explained I was extremely busy and did not want to come in on the weekend. She worked with me and my schedule to coordinate a solution. She arranged for a loaner car to be dropped off at my apartment downtown first thing in the morning. The loaner car arrived on time and I drove it to work (they took my car to the dealership for service). While at work I received a call saying that the service on my car was complete, and that we were all set to reverse swap the loaner for my car the following morning at my apartment. I am so satisfied that I was able to get my car serviced by the dealership without missing work or taking it myself on the weekend. This is the way all dealerships should service their customers' cars. Great experience! More

It was great. It was quick and easy. Employees really want to help with anything you have a question with. They give it to you straight forward and to the point. It was quick and easy. Employees really want to help with anything you have a question with. They give it to you straight forward and to the point. More

Rodney Houston is the sales person to see for a new car! This was the quickest, most enjoyable experience that I have ever had in buying a new car. I got the Tacoma for the price I wanted with little, "back This was the quickest, most enjoyable experience that I have ever had in buying a new car. I got the Tacoma for the price I wanted with little, "back and forth," and would recommend coming to this dealership in the future. Be sure to ask for Rodney Houston. He was the most easy-going guy and I never felt pressured into anything. Richard Breaud took over on the finance side of things and had everything ready and easy for us when we got there. Everyone we talked to had a nice easy no hasstle approach and a very relaxed laid back feel. It sure made the necessary evil of buying a car a fun experience. More