Norm Reeves Toyota Dallas - Service Center

Great service resulting in my purchase of a new 2020 Tundra Justin Auchter has done a phenomenal job of taking care of me as a Toyota customer. I brought my 2010 Tundra to Cowboy Toyota for state inspection, oi Justin Auchter has done a phenomenal job of taking care of me as a Toyota customer. I brought my 2010 Tundra to Cowboy Toyota for state inspection, oil and filter change service, and, to locate the source of a clunking noise under the passenger side floor. While picking up my just-serviced vehicle, a new Tundra on display at the Service Drive entrance caught my eye. By 2:00 pm that same day, I was found myself smiling, as i joyfully drove home in my brand new 2020 Tundra TRD PRO. i enjoyed the buying experience, as I got a very good deal on my new Tundra. Walt Parker was very easy to work with while making my decision, and Josh answered all my questions with an unexpected calm and confidence. i was equally as impressed by the thoroughness and professionalism i experienced in the Finance Office. Cowboy Toyota has come a long, long way in earning my business! i have fond memories of several service incidents that could have resulted in "less than desirable results" for me as a customer, those incidents having been professionally handled by Justin Auchter, who has always made me feel that my satisfaction and my expectations are what's important to him. I had NO INTENTION of buying a new Tundra yesterday when I arrived at Cowboy Toyota to pick up my freshly-serviced 2010 Tundra. However, I left the Service Drive in a new vehicle because of a feeling of trust developed over the past ten years by some simply amazing Cowboy Toyota employees, particularly Justin Auchter, Walt Parker, Jr., and Josh Stevens. Thank you all for being attentive to my needs as a customer, as well as being responsive to my financial concerns and other personal considerations. You made my surprise purchase experience an exceptionally enjoyable experience. Happy holidays to ALL at Cowboy Toyota! More

Responsive to unanticipated needs I am always pleased with the service and timing of service that Shelly Jackowski consistently offers. Been taking my vehicle here since 2007....she ha I am always pleased with the service and timing of service that Shelly Jackowski consistently offers. Been taking my vehicle here since 2007....she has always been great with customers....myself as well as all others. I greatly appreciate that and with the service of my vehicle! She deserves some accolades!! More

I just got a new car from Fort Worth. I came here for maintenance since its closer. My warranty was put into the system and explained to me along with other things about my car such as the type of oil us maintenance since its closer. My warranty was put into the system and explained to me along with other things about my car such as the type of oil used for my car and what to use to clean my seats. If you need anything they will take care of you and explain everything. More

Shelly is FABULOUS!!!!!!! She has taken care of me and my family for numerous years, she is WONDERFUL, VERY THANKFUL for her and all her help!!!! family for numerous years, she is WONDERFUL, VERY THANKFUL for her and all her help!!!! More

Great customer service I stopped by to schedule an appointment for servicing my 4Runner. They set it up and I was back on the date and time specified. Shelly took care of it I stopped by to schedule an appointment for servicing my 4Runner. They set it up and I was back on the date and time specified. Shelly took care of it and kept me updated of future needs for my vehicle. She is always friendly and very personable. Great customer experience! More

Another great experience Brought my Sequoia is for a safety recall. Scheduling the visit was quick and easy. Shelly Jackowski is the service advisor who helped me. She's a pro Brought my Sequoia is for a safety recall. Scheduling the visit was quick and easy. Shelly Jackowski is the service advisor who helped me. She's a pro and a peach of a person. More

Awesome!!! I have taken my 2015 highlander to Cowboy Toyota for regular maintenance because they are efficient, they're professional and they are so nice. Jose I have taken my 2015 highlander to Cowboy Toyota for regular maintenance because they are efficient, they're professional and they are so nice. Jose More

My car was done early enough that I could make it to my next appointment on time - I so appreciated that. Shelly always takes great care of my car. next appointment on time - I so appreciated that. Shelly always takes great care of my car. More

Great service that was completed as promised. I am very pleased with the work that Shelly and Bobby do. They always have the customer's best interest in mind. They are knowledgeable and detail o I am very pleased with the work that Shelly and Bobby do. They always have the customer's best interest in mind. They are knowledgeable and detail oriented. More