Norm Reeves Volkswagen Superstore Port Charlotte

Amazing experience with Ricardo! He was professional, honest, and incredibly helpful throughout the entire process. He made everything easy and stress-free, and I couldn’t be happier He was professional, honest, and incredibly helpful throughout the entire process. He made everything easy and stress-free, and I couldn’t be happier with my purchase. If you’re looking for outstanding customer service, ask for Ricardo—you won’t be disappointed. Highly recommend! More

I had an amazing experience working with Ricardo. He made the entire leasing process easy, smooth, and stress-free from start to finish. He was honest, professional, and took the time to explain all He made the entire leasing process easy, smooth, and stress-free from start to finish. He was honest, professional, and took the time to explain all of my options without ever making me feel pressured. Ricardo went above and beyond to make sure I got the best lease that fit my needs, and his customer service was outstanding. He was always available to answer my questions and made the whole experience enjoyable. If you’re looking for a trustworthy and knowledgeable salesperson, I highly recommend asking for Ricardo. Thank you for making my lease experience such a great one! More

I had the best of attentions! Ricardo, the seller, attended me very well and I am very happy with my purchase! Ricardo, the seller, attended me very well and I am very happy with my purchase! More

It is easy and nice to buy with Michael Popkov. He is knowledgeable yet simple with good manners. Thank you He is knowledgeable yet simple with good manners. Thank you More

Michael Popkov was very professional and friendly. He made the entire process easy to understand, answered all my questions,I also appreciated that he speaks Russian,which made communication much more He made the entire process easy to understand, answered all my questions,I also appreciated that he speaks Russian,which made communication much more comfortable.Highly recommend working with Michael Popkov More

Michael popkov is a really helpful sales man, he helped me fix a problem i had on my honda accord. me fix a problem i had on my honda accord. More

They were smart and knowledgeable. They answered every question I threw at them. Five stars! They answered every question I threw at them. Five stars! More

My most pleasant experience ever with a dealership in over 50 years. I have purchased many new vehicles and from top to bottom this dealership stands as the highest rated one. My process started with a t over 50 years. I have purchased many new vehicles and from top to bottom this dealership stands as the highest rated one. My process started with a telephone inquiry with Dee Sanchez. Pleasant, informative, no pressure. That applied to the the other sales person Christian Ulrich, manager John, finance officer Cody. They let us drive three other vehicles without any semblance of negativity. They helped us with our lease return at another car dealership. Not one problem. We are so pleased with our experience from top to bottom we would heartily recommend them to other prospective buyers. More

I had been a customer of Norm Reeves Volkswagen in Port Charlotte for approximately two years after moving to Florida. During that time, I regularly serviced my leased Volkswagen ID.4 there, which gave me Charlotte for approximately two years after moving to Florida. During that time, I regularly serviced my leased Volkswagen ID.4 there, which gave me confidence that they valued my business and would be interested in helping me when it came time to purchase another Volkswagen. When I decided to explore buying out my lease, I visited the dealership because there were approximately $3,500 in Volkswagen lease buyout incentives available. Instead of discussing my options, the salesperson, Brandon, told me that the dealership does not process lease buyouts because they are not profitable. I was simply directed to other Volkswagen dealerships, including Volkswagen of Fort Myers and Volkswagen of Sarasota. What disappointed me most was not just the refusal to assist with the buyout, but the complete lack of effort to retain a customer. At no point was I offered the opportunity to speak with a sales manager or finance manager to explore possible solutions. Financing a lease buyout would still generate business for the dealership, yet there seemed to be no interest in even having that conversation. To make matters worse, nobody took the time to understand my situation. The dealership where I originally leased my vehicle is in Colorado, and I now live in Florida. Rather than listening and trying to help, I was simply turned away. Fortunately, I contacted Lakeland Volkswagen, and the experience was completely different. They listened, offered helpful advice, and ultimately worked with me to ground my lease and purchase a brand-new 2025 Volkswagen ID.4 Pro AWD in Pure Gray—the exact same vehicle Norm Reeves had sitting on its lot. Their selling price was approximately $9,000 lower, their electronic filing fee was $49 less, and they treated me like they genuinely wanted to earn my business. The contrast between the two dealerships could not have been greater. One dismissed me because my transaction apparently wasn’t worth their time, while the other earned a loyal customer by listening, offering solutions, and providing a significantly better deal. If you’re considering purchasing a Volkswagen, I strongly encourage you to compare dealerships before making a decision. My experience with Norm Reeves Volkswagen left me feeling that customer loyalty and long-term relationships were not priorities. Based on my experience, I cannot recommend them. More

I had a great experience with Michael P he was very prompt and answered any questions that I had about my vehicle I will definitely be buying my next car from Michael! prompt and answered any questions that I had about my vehicle I will definitely be buying my next car from Michael! More