Norm Reeves Volkswagen Superstore Port Charlotte

I had been a customer of Norm Reeves Volkswagen in Port Charlotte for approximately two years after moving to Florida. During that time, I regularly serviced my leased Volkswagen ID.4 there, which gave me Charlotte for approximately two years after moving to Florida. During that time, I regularly serviced my leased Volkswagen ID.4 there, which gave me confidence that they valued my business and would be interested in helping me when it came time to purchase another Volkswagen. When I decided to explore buying out my lease, I visited the dealership because there were approximately $3,500 in Volkswagen lease buyout incentives available. Instead of discussing my options, the salesperson, Brandon, told me that the dealership does not process lease buyouts because they are not profitable. I was simply directed to other Volkswagen dealerships, including Volkswagen of Fort Myers and Volkswagen of Sarasota. What disappointed me most was not just the refusal to assist with the buyout, but the complete lack of effort to retain a customer. At no point was I offered the opportunity to speak with a sales manager or finance manager to explore possible solutions. Financing a lease buyout would still generate business for the dealership, yet there seemed to be no interest in even having that conversation. To make matters worse, nobody took the time to understand my situation. The dealership where I originally leased my vehicle is in Colorado, and I now live in Florida. Rather than listening and trying to help, I was simply turned away. Fortunately, I contacted Lakeland Volkswagen, and the experience was completely different. They listened, offered helpful advice, and ultimately worked with me to ground my lease and purchase a brand-new 2025 Volkswagen ID.4 Pro AWD in Pure Gray—the exact same vehicle Norm Reeves had sitting on its lot. Their selling price was approximately $9,000 lower, their electronic filing fee was $49 less, and they treated me like they genuinely wanted to earn my business. The contrast between the two dealerships could not have been greater. One dismissed me because my transaction apparently wasn’t worth their time, while the other earned a loyal customer by listening, offering solutions, and providing a significantly better deal. If you’re considering purchasing a Volkswagen, I strongly encourage you to compare dealerships before making a decision. My experience with Norm Reeves Volkswagen left me feeling that customer loyalty and long-term relationships were not priorities. Based on my experience, I cannot recommend them. More

I had a great experience with Michael P he was very prompt and answered any questions that I had about my vehicle I will definitely be buying my next car from Michael! prompt and answered any questions that I had about my vehicle I will definitely be buying my next car from Michael! More

So I stopped by cause I want a vehicle and I’ve been to many dealerships and I felt very pushed and rushed by many people that have no patience. So I stopped here at this dealership I walked around and it many dealerships and I felt very pushed and rushed by many people that have no patience. So I stopped here at this dealership I walked around and it wasn’t very long when I was greeted by Mr. Mikey Skidmoore he was really polite and very helpful. Was very patient on helping me find the vehicle I have set my eyes, on he was informative and helpful and will definitely be coming back to purchase! Thank you! More

Ms. Dee sold me my first 2026 Tiguan today. Ms Dee is polite, caring, helpful and awesome she knows her cars and everything about them. She’s the best sale person I know and she will go above and beyond polite, caring, helpful and awesome she knows her cars and everything about them. She’s the best sale person I know and she will go above and beyond for her customers! Thanks Dee More

Great experience with MICHAEL POPKOV! He speaks English and Russian, and everything went smoothly.I definitely recommend HIM!!! He speaks English and Russian, and everything went smoothly.I definitely recommend HIM!!! More

Very very happy very very very happy very very happy very happy very happy very happy happy very happy very happy More

Brandon was awesome, he got us into a Honda CRV with no issues at all. We are very happy!! issues at all. We are very happy!! More

My Husband and I were greeted outside by Mikey and he was so happy to help us. Thank you for a such a pleasant experience. so happy to help us. Thank you for a such a pleasant experience. More

Each employee exceeded my expectations thru the buying process. That included service as well as sales. The Tguan s is superior in pricing, options and design compared to its competitors I will have our T process. That included service as well as sales. The Tguan s is superior in pricing, options and design compared to its competitors I will have our Tiguan serviced there for the life of the vehicle. I will send prospects to Brandon J. Bye for now. Tom D. More