Norman Frede Chevrolet Co. - Service Center

Only been to dealership 3 times for service since I bought my truck there. This was their 3rd strike. Strike I: Left my name and number for bad side molding (falling off) on brand new truck right bought my truck there. This was their 3rd strike. Strike I: Left my name and number for bad side molding (falling off) on brand new truck right after new employee orientation. Was told they would call me but 3 weeks later nobody ever called me to schedule, so I called them. They said they lost my number. Strike II: Took in for 1st oil change and scheduled far in advance, even told them the part that I needed. Took it in at 7:30am picked up at 6:00pm and the warranty work did not get done, part never ordered. Picked up when it came in and put it on myself. Strike III: Took truck in for service yesterday from 7:50am - 5:00pm for regular maintenance and warranty work. Had my truck all day long and only serviced customer pay work ONLY and not warranty work again. Had an alignment and the bow tie on my steering wheel is more crooked now than when I took it in. Really? They don't care about customer's time, concerns or the VIP sticker on my windshield as they tried to have me pay full price for reduced oil change. They didn't even bother to look or ask. Meeting with manager today since he left early yesterday, not expecting much. Dont know what this says to you, but it's obvious to me that they just don't give a crap. More

perfection! Honesty, and competence, thats what I was perfection! Honesty, and competence, thats what I was looking for when I found Norman Frede. I'll never take my chevy anywhere else! There is no ne perfection! Honesty, and competence, thats what I was looking for when I found Norman Frede. I'll never take my chevy anywhere else! There is no need to look anywhere else! More

Norman Frede is the ONLY place I will take my Chevy. The Norman Frede is the ONLY place I will take my Chevy. The service department is trustworthy, fair and fast! what more can you ask for? Thanks Norman Norman Frede is the ONLY place I will take my Chevy. The service department is trustworthy, fair and fast! what more can you ask for? Thanks Norman Frede! You ROCK!! More