Norman Hyundai

Had a great experience with my salesman Billie and our finance person, they helped us get cheaper payments and the car I have been wanting. Would recommend! finance person, they helped us get cheaper payments and the car I have been wanting. Would recommend! More

We have worked together to make this happen and everyone was happy at the end was happy at the end More

In and out pretty quick. Always friendly and professional. Been going there for 5 years Always friendly and professional. Been going there for 5 years More

Service Department was very professional. Inside lobby the staff was friendly and accommodating. Had a good experience. Inside lobby the staff was friendly and accommodating. Had a good experience. More

I was in the market for over a year and a half, and Dee took care of us and it was done like that. She will be the person we purchase our cars from for a very very long time. Been to a lot of dealerships took care of us and it was done like that. She will be the person we purchase our cars from for a very very long time. Been to a lot of dealerships and purchased a lot of vehicles. This is the best finance department I’ve come across, not only that but they are extremely kind people. Save your time, don’t go to landers, don’t go to automax, don’t go to david Stanley or bob howard or any of that other crap, go here. More

Dear Management Team, I am writing to formally express my dissatisfaction with a recent experience at your dealership regarding the attempted purchase of a Tucson Hybrid. After thorough discussions wit my dissatisfaction with a recent experience at your dealership regarding the attempted purchase of a Tucson Hybrid. After thorough discussions with your sales (Rachel) and finance team (Logan), including a verbal agreement on pricing, I received confirmation that the dealership would honor the agreed-upon terms. I engaged in good faith, completed all necessary steps for financing, and was prepared to finalize the transaction based on your team’s assurances. However, to my surprise and disappointment, your team abruptly ceased communication. Later, I received a message stating that my manager had informed him that he would not sell the Tucson Hybrid for the agreed-upon price. This reversal not only undermined the agreement we had reached but also caused undue inconvenience and confusion. Furthermore, without concluding the transaction, your dealership initiated two hard credit inquiries on my credit report, actions typically reserved for finalized or near-finalized purchases. These inquiries have negatively impacted my credit score, despite the dealership’s subsequent failure to honor the agreed-upon price. This conduct is unacceptable and reflects poorly on the dealership’s commitment to transparency and ethical business practices. I respectfully request the following: - A written explanation of why the dealership failed to uphold the agreed-upon pricing and why the offer was rescinded post-approval. - A resolution regarding the unauthorized credit inquiries, including assistance in removing them from my credit report. - An assurance that such practices will be reviewed to prevent similar issues for future customers. I hope to resolve this matter amicably and expect a timely response addressing these concerns. Sincerely, Ankit More

Great personnel from sales,bluelink rep and financial. Very informative on vehicle options. Only disappointment was misleading wed pricing and available discounts Very informative on vehicle options. Only disappointment was misleading wed pricing and available discounts More

What a team of friendly knowledgeable people. Sonia, Rachel, Logan, even Billie, all pitched in to make our car buying experience rewarding, actually enjoyable, and educational for an octogenaria Sonia, Rachel, Logan, even Billie, all pitched in to make our car buying experience rewarding, actually enjoyable, and educational for an octogenarian who can barely text. They have earned my highest recommendation! More

Sonja is the best car dealer in the game. She got me in and out within 2 hours. She doesn’t play around with this and that. She gets you in and out and doesn’t waste your time. Next time you She got me in and out within 2 hours. She doesn’t play around with this and that. She gets you in and out and doesn’t waste your time. Next time you need a car, go over to Norman Hyundai and ask for Sonja. More

Deceptive Pricing and Unprofessional Conduct at Norman Hyundai My experience with Norman Hyundai was incredibly frustrating and highly unprofessional, starting with deceptive pricing. I initially found a Hyundai My experience with Norman Hyundai was incredibly frustrating and highly unprofessional, starting with deceptive pricing. I initially found a car advertised on Cars.com for $38,299. However, upon calling the dealership, the price was immediately inflated to $41,000. This misleading advertisement was upsetting from the start. Despite this, I had a pleasant conversation with a female representative over the phone. Yet, the very next day, when I chose to move forward with Regional Hyundai - Broken Arrow due to a transparent and upfront conversation with their salesman, Keven, the Norman Hyundai representative called me back. When I informed her of my decision, she abruptly hung up on me. This action was not only incredibly rude but also completely unprofessional. To advertise a false price, and then to rudely disconnect a call when a customer chooses another option, is unacceptable. My initial frustration over the bait-and-switch pricing was compounded by this disrespectful behavior. More