Norman Hyundai

LESS THAN 1 STAR! Extremely Frustrated — Inexcusable Delays and Poor Business Practices I am beyond frustrated with the way this Hyundai dealership in Norman has h Extremely Frustrated — Inexcusable Delays and Poor Business Practices I am beyond frustrated with the way this Hyundai dealership in Norman has handled our vehicle purchase. What should have been a straightforward transaction has turned into a 12-week ordeal due to serious negligence and a complete lack of professionalism. The dealership failed to secure financing at the time of sale — something we were not told until nine weeks later, when we were suddenly contacted and asked to come in and sign new financing paperwork. That alone was unacceptable, but here we are twelve weeks later, and we still do not have the title to the vehicle. This delay has left us in legal and financial limbo. Despite repeated follow-ups, no one has provided clear answers or taken accountability for the situation. Communication has been vague, inconsistent, and at times completely nonexistent. This dealership’s handling of our purchase has been careless, disorganized, and frankly irresponsible. There is no excuse for this level of mismanagement. I would strongly urge others to think twice before doing business here. More

Had a great experience with my salesman Billie and our finance person, they helped us get cheaper payments and the car I have been wanting. Would recommend! finance person, they helped us get cheaper payments and the car I have been wanting. Would recommend! More

Brought our car in for service and had a terrible experience. It took seven weeks before work was completed. During that time the only communication came from my end. If I hadn’t called and actually experience. It took seven weeks before work was completed. During that time the only communication came from my end. If I hadn’t called and actually stopped by to complain I think they’d still have it. We will never return. Period. More

We have worked together to make this happen and everyone was happy at the end was happy at the end More

In and out pretty quick. Always friendly and professional. Been going there for 5 years Always friendly and professional. Been going there for 5 years More

Service Department was very professional. Inside lobby the staff was friendly and accommodating. Had a good experience. Inside lobby the staff was friendly and accommodating. Had a good experience. More

I was in the market for over a year and a half, and Dee took care of us and it was done like that. She will be the person we purchase our cars from for a very very long time. Been to a lot of dealerships took care of us and it was done like that. She will be the person we purchase our cars from for a very very long time. Been to a lot of dealerships and purchased a lot of vehicles. This is the best finance department I’ve come across, not only that but they are extremely kind people. Save your time, don’t go to landers, don’t go to automax, don’t go to david Stanley or bob howard or any of that other crap, go here. More

Dear Management Team, I am writing to formally express my dissatisfaction with a recent experience at your dealership regarding the attempted purchase of a Tucson Hybrid. After thorough discussions wit my dissatisfaction with a recent experience at your dealership regarding the attempted purchase of a Tucson Hybrid. After thorough discussions with your sales (Rachel) and finance team (Logan), including a verbal agreement on pricing, I received confirmation that the dealership would honor the agreed-upon terms. I engaged in good faith, completed all necessary steps for financing, and was prepared to finalize the transaction based on your team’s assurances. However, to my surprise and disappointment, your team abruptly ceased communication. Later, I received a message stating that my manager had informed him that he would not sell the Tucson Hybrid for the agreed-upon price. This reversal not only undermined the agreement we had reached but also caused undue inconvenience and confusion. Furthermore, without concluding the transaction, your dealership initiated two hard credit inquiries on my credit report, actions typically reserved for finalized or near-finalized purchases. These inquiries have negatively impacted my credit score, despite the dealership’s subsequent failure to honor the agreed-upon price. This conduct is unacceptable and reflects poorly on the dealership’s commitment to transparency and ethical business practices. I respectfully request the following: - A written explanation of why the dealership failed to uphold the agreed-upon pricing and why the offer was rescinded post-approval. - A resolution regarding the unauthorized credit inquiries, including assistance in removing them from my credit report. - An assurance that such practices will be reviewed to prevent similar issues for future customers. I hope to resolve this matter amicably and expect a timely response addressing these concerns. Sincerely, Ankit More

Great personnel from sales,bluelink rep and financial. Very informative on vehicle options. Only disappointment was misleading wed pricing and available discounts Very informative on vehicle options. Only disappointment was misleading wed pricing and available discounts More

What a team of friendly knowledgeable people. Sonia, Rachel, Logan, even Billie, all pitched in to make our car buying experience rewarding, actually enjoyable, and educational for an octogenaria Sonia, Rachel, Logan, even Billie, all pitched in to make our car buying experience rewarding, actually enjoyable, and educational for an octogenarian who can barely text. They have earned my highest recommendation! More