Norman Hyundai

his was, without a doubt, the worst car-buying experience I’ve had, and I’ve purchased vehicles from nine different dealerships. From the beginning, I made it clear that I would be using my own financing an I’ve had, and I’ve purchased vehicles from nine different dealerships. From the beginning, I made it clear that I would be using my own financing and putting $5,000 down. I have text messages confirming this, and the dealership acknowledged that it wouldn’t be a problem. After driving an hour to the dealership, the finance manager called and claimed that the agreed-upon price was contingent on financing through them. When I reminded him that I had disclosed my outside financing from the very first conversation, he eventually agreed to honor the price. However, he still refused to send me the buyer’s agreement beforehand. Every other dealership I’ve worked with has provided the purchase agreement so I could finalize financing and have my cashier’s check ready before arriving. Once I got to the dealership, I immediately requested the buyer’s agreement because my bank was closing in an hour and a half, and I needed it to secure my financing. After waiting over 30 minutes and continuing to get the runaround, I decided to leave. Unfortunately, this experience felt unprofessional and poorly managed. I won’t be returning, and I can’t recommend this dealership based on how this transaction was handled! More

Excellent customer service! Everything that was promised was fulfilled! I would definitely recommend Marlo and the dealership! Everything that was promised was fulfilled! I would definitely recommend Marlo and the dealership! More

Excellent experience. Tristan, Bryce and Morgan were wonderful and very knowledgeable. This is the best dealership we have ever worked with. Tristan, Bryce and Morgan were wonderful and very knowledgeable. This is the best dealership we have ever worked with. More

I spent some time looking at cars and just not finding anything I loved, then I went to Norman Hyundai and worked with Gabe. He listened to my wants and needs, then presented me with an option I never wou anything I loved, then I went to Norman Hyundai and worked with Gabe. He listened to my wants and needs, then presented me with an option I never would have considered. PLUS he was patient, answered my questions, understood my buying perimeters, and fought for me to get the deal I wanted. I am happy to say that I bought a (pre-loved) Mercedes GLB 250 from him! More

Rachel was very professional and represented the dealership very well and should be rewarded for her efforts dealership very well and should be rewarded for her efforts More

The BEST experience I’ve ever had buying a car! Kevin, Scott and Logan were very knowledgeable and listened to what I was wanting. My family will only buy from this dealership. Everything was smoot Kevin, Scott and Logan were very knowledgeable and listened to what I was wanting. My family will only buy from this dealership. Everything was smooth, quick and easy. More

Staff was great. Our salesman Cedric Seals was knowledgeable and personable, exhibiting great customer service. Enjoyable experience. Our salesman Cedric Seals was knowledgeable and personable, exhibiting great customer service. Enjoyable experience. More

We have been to this dealership two times for a problem with our Tucson. In both cases the vehicle had electrical issues when vehicle was turned off requiring the vehicle to be towed to the dealership. On with our Tucson. In both cases the vehicle had electrical issues when vehicle was turned off requiring the vehicle to be towed to the dealership. On both occasions, the dealership let the vehicle sit for days without any communication with us. The service advisor who was assigned to our vehicle was off work for two days and we were told we needed to wait for him to return from time off so we could get an update. At one point we were told "the technician is looking at it right now", which was a lie as we have GPS on the vehicle which showed the vehicle had not moved since being dropped off. It was not until 3 days later and multiple phone calls that we got a diagnosis. The reported alternator failure was not consistent with the issue with the vehicle. The issue was occurring when the vehicle was turned off and exiting the car. There was no charging light on, battery is new etc. The issue seemed to be something alarm related. Once this was explained again, the advisor stated they could not duplicate any issues and this was a guess. They also recommended a coolant flush because the color of the coolant in the reservoir was not "green" enough. Highly technical determination! They also recommended the drive belt be replaced with the alternator even though this belt was only 6 months old and was practically brand new. The bottom line, this service department is very poorly managed: - Horrible communication -Lying - Improper diagnosis - Upselling repairs that are not needed I would not recommend this dealership to anybody. More

We purchased our 3rd Hyundai and were so impressed with Huandai of Norman and Marlow, our sales guy. The whole staff was amazing to work with. They were very professional, and respectful of our time. The w Huandai of Norman and Marlow, our sales guy. The whole staff was amazing to work with. They were very professional, and respectful of our time. The whole process went very quickly. I drove home with car of my dreams. More

Got in and out fast found what we needed in less then 20 minutes and started the paper work and left satisfied minutes and started the paper work and left satisfied More