Norman Hyundai

Thanks to Mike, Adam, and Bently I did come to a happy agreement to purchase 2025 Hyundai Santa Cruz Limited. I have determined that it is the superior vehicle to fit my needs. agreement to purchase 2025 Hyundai Santa Cruz Limited. I have determined that it is the superior vehicle to fit my needs. More

Adam Deatherage was Amazing! He Crunched them number like NO other! Our experience was a 10/10 I would HIGHLY RECOMMEND! I recommend Josh,Brey and Adam!!! He Crunched them number like NO other! Our experience was a 10/10 I would HIGHLY RECOMMEND! I recommend Josh,Brey and Adam!!! More

Would buy again great customer service and car was what I wanted with making the whole process a breeze from paperwork to getting the car wanted with making the whole process a breeze from paperwork to getting the car More

Here at Norman Hyundai still trying to decide on a vehicle, all in all the entire staff is amazing, especially Dalana and Kasey have been such wonderful help and been very patient with me. Definitely vehicle, all in all the entire staff is amazing, especially Dalana and Kasey have been such wonderful help and been very patient with me. Definitely recommend 10/10 for the both of them!!! More

Kasey was amazing and I definitely recommend 10/10 I really recommend them. thank you really recommend them. thank you More

I purchased a 2022 Nissan Sentra here, and unfortunately this has been one of the most frustrating vehicle purchases I’ve experienced. Before the purchase was finalized, I reported that the car was shaki this has been one of the most frustrating vehicle purchases I’ve experienced. Before the purchase was finalized, I reported that the car was shaking/vibrating and pulling. I was verbally assured these issues would be fixed and that an IOU/We Owe would be written. The repairs were ultimately left off that paperwork. I acknowledge that I signed an “AS IS” agreement, but I did so after being specifically assured these already-identified problems would be repaired. Afterward, I was essentially told that the salespeople are “just salespeople” and that their promises don’t count if they aren’t in writing. That was incredibly frustrating considering I relied on the dealership’s salesperson while deciding whether to purchase the vehicle. The car went back for repairs multiple times and we were told the problems had been addressed, but the shaking continued. A Nissan dealership later inspected it and documented a BENT WHEEL as the source of the vibration at 70 mph, as well as a blown rear shock. I have attached that written inspection. This was particularly concerning because we had previously been assured that certain inspection/service items reflected on the Carfax had been completed before purchase. We were later told not everything had actually been completed. If the vehicle had received everything we were originally told it had, I have serious questions about why the bent wheel wasn’t discovered—especially when vibration was one of our original complaints. I also later discovered multiple reported accidents through another vehicle-history source that I was unaware of when purchasing the vehicle. General Manager Shane Jones did initially try to accommodate us by offering the full purchase price of the Nissan as a trade allowance, which I appreciated. However, when we attempted to negotiate the price of the replacement vehicle, rather than counteroffer or simply tell us they couldn’t meet our price, he handed us the Nissan keys and had us leave. That interaction is recorded. I was also told, in substance, that the Oklahoma motor vehicle authorities couldn’t make the dealership buy the vehicle back and that even if they sided with me, the dealership was done with the matter. I found that extremely discouraging while actively trying to resolve this through the appropriate channels. I tried repeatedly to resolve this privately before posting anything publicly. Unfortunately, I am now having to pursue legal remedies through counsel. I gave two stars instead of one because the dealership did provide us with a loaner for over a month while they were supposedly working on the Sentra, and I genuinely appreciated having transportation during that time. My biggest advice to anyone buying here: get every single promise in writing before you sign, and have the vehicle independently inspected. Based on my experience, I would not purchase another vehicle here. More

Marlo Rivera was awesome to work with! Would recommend him to everyone. It was a pleasure to would with everyone at Norman Hyundai! Looking forward to buying my next vehicle with them Would recommend him to everyone. It was a pleasure to would with everyone at Norman Hyundai! Looking forward to buying my next vehicle with them More

Greeted with a smile,at the front door . Couldn’t have had a more knowledgeable salesman Casey King, excellent & professional.. thank you !! Couldn’t have had a more knowledgeable salesman Casey King, excellent & professional.. thank you !! More

Terrible customer service and they lie about everything. They were trying to buy my car back from me to sell to another customer so they said they would garuntee me getting approved for a newer bigger vehi They were trying to buy my car back from me to sell to another customer so they said they would garuntee me getting approved for a newer bigger vehicle. Waited 4 hrs after a 12 hr shift just to be told no terrible business moto More