Normandin Chrysler Jeep

A few weeks ago, I was searching for a mini van for my family. Like many people, I started online, checking out different options in my area. That’s when I found some vans at Normandin Chrysler Jeep Dodge family. Like many people, I started online, checking out different options in my area. That’s when I found some vans at Normandin Chrysler Jeep Dodge Ram dealership and decided to give myself the opportunity to visit them in person — and I am so incredibly thankful that I did! From the moment I arrived, I’ll admit I was prepared for a battle. After so many unpleasant experiences at other dealerships, I had built up a defensive mindset, expecting to fight through negotiations. But everything changed the moment I met Manny Olivares. Manny is truly one of a kind. He is not only a highly skilled professional, but more importantly, a genuine, kind-hearted human being who clearly loves what he does. From our first conversation, it felt like I was talking to an old friend — someone who truly cared about what was best for my family and me. In a world where sales pressure is common, Manny reminded me of something I had almost forgotten: the value of being listened to. I want to express my deepest gratitude to Manny Olivares and the incredible finance team who worked tirelessly to make everything possible. I was expecting tough negotiations, but thanks to Manny’s respect, transparency, and patience, the entire process was incredibly smooth. There was mutual respect at every step — even though I came straight from outdoor work, dusty and tired, they treated me with the same dignity and warmth as if I were walking in wearing a suit. It wasn’t just Manny — every single person we encountered at Normandin made a difference. From the amazing finance department who made sure everything worked out perfectly, to the wonderful maintenance and service team who had the vehicle ready and spotless for me, everyone played a part in turning a dream into reality. Even the team responsible for cleaning and detailing the cars deserves huge recognition — every effort was seen and appreciated. Today, thanks to Manny and all the great people at Normandin, I proudly drove home in the van of my dreams, one that will now be a part of many beautiful family memories. I feel accomplished, incredibly thankful, and so happy for this new chapter my family and I are starting. If you are looking for a vehicle, do not hesitate to reach out to Manny Olivares. Trust me when I say — giving yourself this opportunity can change everything. My experience was 100% satisfying, and I recommend Normandin Chrysler Jeep Dodge Ram with all my heart. They are more than just a dealership — they are a group of people who still believe in respect, community, and true service. Thank you once again to Manny Olivares, the finance team, the maintenance and service departments, and everyone at Normandin who made this unforgettable experience possible. You have my deepest gratitude! More

The receptionist is very rude. She is definitely not masking me want to come back to this place. And the service department are lost. They dont know if I will be charged when I jus She is definitely not masking me want to come back to this place. And the service department are lost. They dont know if I will be charged when I just got the jeep here in this dealership. They keep transferring me to the whole department. After I got an antibreak alert system failure. They really want to charge?? I just got the jeep!! More

The sales manager does not honor his word. Out and out distasteful experience doing business with this company. Business without honor, is what they are about. Out and out distasteful experience doing business with this company. Business without honor, is what they are about. More

I came in to look at Jeeps and from the beginning to end, Davinder was very nice, helpful and assisted us with any questions we had. Definitely would recommend Davinder as a sales rep :) Davinder was very nice, helpful and assisted us with any questions we had. Definitely would recommend Davinder as a sales rep :) More

Davinder was my sales person very nice fast response getting back to me for the vehicle we needed. getting back to me for the vehicle we needed. More

Terrible dealership! I purchased a car from them, trading my old car in. They lowballed me. My daughter then went to dealership to buy it. we could keep the extended I purchased a car from them, trading my old car in. They lowballed me. My daughter then went to dealership to buy it. we could keep the extended warranty I had purchased with it originally . They bought it from me for $15,000 but tried to sell to her for $22,000. Absolute scammers! More

Waste of money and time . Nobody cares about the customers! They only want your money. customers! They only want your money. More

Grossly overcharged me for a minor repair; poor customer service. I brought in my newish van (13,800 miles, under warranty) in May of 2021 because the hatch wasn't latching properly. The van has a wheelchai service. I brought in my newish van (13,800 miles, under warranty) in May of 2021 because the hatch wasn't latching properly. The van has a wheelchair conversion with a manually operated rear ramp; they said the ramp was the problem and charged me 1.5 hours of labor ($360) to tighten some bolts. When I called to inquire about what they did that required that much labor, the mechanic -- Dan Ranalli -- was never available. I left three or four messages over a period of two months, but Dan never returned my calls. Once I asked to speak with a manager, and a woman got on the phone and said she would walk my message over to the manager's office and he would get back to me later that day. No one ever called back. I called the dealer that sold me the van back East and found out the wheelchair conversion has a warranty, but it will only cover 15 minutes of labor, because that's the amount of time that the repair should take. They told me, "you were ripped off." Normandin probably knows it and that's why they're not returning my calls. So I definitely do NOT recommend this dealer for vehicle repairs, due to their price gouging and terrible (non-existent?) customer service. Take your car elsewhere. More

I'd been warned. While I was purchasing my Pacifca, a young man tipped me off --saying, "don't bring it here for service - they will do you wrong." Absolutely. 100% TRUE. I had to learn the hard way. 139 young man tipped me off --saying, "don't bring it here for service - they will do you wrong." Absolutely. 100% TRUE. I had to learn the hard way. 139 days after purchasing my certified pre-owned Pacifica, a light popped up on my dash. It was an A with a circle around it - auto-start stop. Jerry, my service representative, reported two different issues to me for repairs: 1. Clicking is caused by passenger door actuator; 2. Problem with autostart caused by a misfire. It will take ~10 days to fix, he said. SIXTEEN days later, nope. That wasn't the problem - it was actually a warped engine and the entire engine must be rebuilt. 4 weeks and 6 days later, I got my van back, but not without a TON of costs and headaches. You see, Normandin aka Steve Rogers, provided a mere portion of the rental car fees for a mere 10 days. Even after repeated requests through Chrysler Customer Care, they left me with the majority of the costs for finding a replacement vehicle while the van was in repair. We are a 6-person, single vehicle household and I am a single mom. This van is our lifeline and the only way to get our kids to/from school. This dealership did SQUAT to provide a loaner vehicle during repairs, and provided absolutely unacceptable customer service. To add insult to injury, the Enterprise Rental Car next door, where Jerry directed me, tacked on $407 of protection fees that I did not want on the vehicle forcing me to work with other companies like Avis, Budget, and Uber while the dealership continually extended the completion date for repairs past the promised completion date. They are running a racket, and they target women. I am filing a lawsuit. More