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North Bay GMC Cadillac

Great Neck, NY

4.3
546 Reviews
Welcome to North Bay's DealerRater page. We are happy to service the diverse population of NEW YORK CITY and LONG ISLAND. NORTH BAY features new and pre-owned inventory of CADILLAC, BUICK, and GMC vehicles as well as service. Our sales professionals are knowledgeable, respectful, and will always try to give you the best deals. That's why we have received GM's prestigious MASTER DEALER AWARD 11 times - a testament to the quality and standard set forth by General Motors and upheld by our dealership. If you have any questions, contact us at 516-466-6200, or at our website www.northbaycadillacbuickgmc.com. THANK YOU for shopping with us!
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720 Northern Boulevard

Great Neck, NY

11021

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Showing 546 reviews

December 05, 2011

I worked with John Campanelli who is a class act. We purchased from him over some other dealers because he was straightforward, honest, and insightful about the car we were looking to buy. I had a gre More

by John-Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Campanelli, John Campanelli
December 05, 2011

wonderful salesman, great price, car exceeds expectations, I got more than I would have from other dealers the car had more features and therefore a greater value than all others More

by cll320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john campanelli, John Campanelli
December 05, 2011

From the minute my father and I walked into the dealership, John was a pleausre to deal with. He was polite, friendly, knowledgable and honest. We walked out of another dealership (Nissan) because More

by Jillmeri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Campanelli, John Campanelli
December 04, 2011

My experience with North Bay Cadillac and John Campanelli has always been positive. I have leased 3 CTS's over the last few years. This time I wanted a CTS Sport Wagon. John found me the perfect one and w More

by Randolph Gerner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Campanelli, John Campanelli
December 04, 2011

I financed an Escalade from John Campanelli of North Bay Cadillac 2 years ago and had no hesitation at all going back 6 months ago to lease my CTS coupe from him. He showed complete professionalism througho More

by jpj987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Campanelli, John Campanelli
December 04, 2011

On December 3, 2012 I visited this dealership with interest in a certified pre-owned Cadillac CTS. After a test drive, I was interested in the vehicle. The vehicle had cosmetic condition issues that More

by CTLawMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max Zadeh
Dec 05, 2011 -

North Bay GMC Cadillac responded

I am sorry for the problem you experienced when trying to purchase a pre-owned vehicle from us. I spoke with both Max and our sales manager. It is my understanding that the initial major obstacle was the value of your trade-in. The manager worked with numerous wholesalers to reach a value which would be acceptable to you. Regarding the price placed on the pre-owned vehicle you were interested in purchasing, this price was both posted on vehicle as a "Red Tag" special and appeared in our Internet advertising as an advertised special. It was an extremely low, attractive price. Max brought your buyer's order to the manager for final review showing the additional value for your trade. When the manager asked why the selling price of the vehicle changed from the previous numbers they had discussed, Max informed him that this was your "take it or leave it, final offer." At most dealerships including ours, there is a policy that the manager has to sign the order for it to be consummated. Sales personnel are not enpowered to sign buyers orders for the obvious reason of mistake prevention. The manager would not sell the vehicle at the selling price that Max put on the buyer's order. This is exactly why a buyer's order must be approved by management. I am truly sorry that our internal policy was confusing and misleading to you. It is my intention to turn a negative into a positive situation. I am confident that we can come to a mutually agreeable solution. I will call you tomorrow to further discuss the issue. Robert Genser

Dec 06, 2011 -

CTLawMan responded

Mr. Genser, with all due respect, your account of the events is not accurate, at all. While we did negotiate the amount of my trade, we were simultaneously negotiating the price of the Cadillac. Moreover, the Cadillac had absolutely no postings on it, not even a warranty statement, much less a "Red Tag" special sign as you claim. Moreover, neither the dealership's online ad nor similar ads on cars.com or autotrader.com indicate that the price is an "internet special". In point of fact, such ads are suprisingly devoid of much detail about your vehicle. Moreover, such ads (including photos) fail to disclose the condition issues with the upholstery of the vehicle (burnt/melted driver's door panel, worn driver's seat and clawed rear console). During my time at the dealership, I never used the words "take it or leave it, final offer". As an attorney, I am extremely precise with my words and those are not words that I ever used. Additionally, your response fails to adress the facts of what occurred which is that your salesman shook my hand on what he stated was an agreed purchase/trade amount, he had me sign an invoice order, fill out initial financing information, told me I could "pick-up the car on Monday or Tuesday" and accepted a five hundred dollar personal check from me as a deposit based upon the agreed upon purchase/trade prices. In fact, I was in the middle of contacting my insurer to have the car placed on my policy when the manager came and told me he would not honor the agreement due to a misunderstanding between him and the salesman. The two then proceeded to bicker back and forth in front of me for several minutes. If there was a "misunderstanding" between the salesman and the manager, I, as the customer, should not have been the one who suffered the consequence. Rather, I negotiated the agreement in a good faith manner. It does not seem the same can be said of your representatives.

Dec 06, 2011 -

North Bay GMC Cadillac responded

Dear Mr. Towson, I left you a voicemail this morning. At your convenience, please call me at 516-466-6200. Understand that if there is a descrepancy between events portrayed by a salesman versus your account, I definitely would agree with your assessment. I am sorry for the problem you experienced. Robert Genser

Dec 17, 2011 -

North Bay GMC Cadillac responded

Dear Mr. Towson, I sincerely hope the delivery of your vehicle was completely satisfactory. If you have any further questions or problems, please contact me at your earlies convenience. Sincerely, Robert Genser

Dec 20, 2011 -

North Bay GMC Cadillac responded

Dear Mr. Towson, I sincerely hope the delivery of your vehicle was completely satisfactory. If you have any further questions or problems, please contact me at your earlies convenience. Sincerely, Robert Genser Executive manager

Jan 06, 2012 -

CTLawMan responded

Subsequent to my initial visit, the General Manager contacted me to rectify my experience. In the end, the dealership honored the deal that I negotiated with Max. When I went to pick up the vehicle I learned that Max was no longer with the dealership and I executed the transaction with John Campanelli. He was professional and helpful in answering the remaining questions I had. It is unfortunate that Max was let go but that may have had to do with issues outside of my initial experience. Thus far, I am largely enjoying the vehicle I purchased and am merely awaiting my registration from the CT DMV to complete my purchase experience.

December 04, 2011

John Campanelli made the 2011 Acadia lease experience easy. I came in with the best price that I thought was the best and he beat it. I wanted a certain hard to find color and instead of trying to get me More

by Cliff B
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
John Campanella, John Campanelli
December 03, 2011

Mr. Campanelli made our buying experience as pleasant and easy as it could possibly be. I have no problem recommending North Bay Cadillac to anyone in the market for a quality automobile at a fair price wit More

by llayng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN CAMPANELLI, John Campanelli
December 03, 2011

Best experience ever! Great courteous service in a Best experience ever! Great courteous service in a friendly atmosphere. John is a GREAT salesman-he asked what we were looking for and didn't try More

by michelemasa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Campanelli, David Colotti, John Campanelli
December 03, 2011

John was great and very helpful, very friendly and a pleasure to deal with hope to do business with him again, overall just a great experience dealing with Northbay Cadillac More

by Mikeyg312
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Campanelli, John Campanelli
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