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North Bay GMC Cadillac - Service Center

Great Neck, NY

4.2
157 Reviews
Call Service Center (866) 975-4659

157 Reviews of North Bay GMC Cadillac - Service Center

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October 01, 2025

The Service center was great. People are friendly and communicate well. My car was repaired and returned timely. More

by SJF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sofia
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Oct 01, 2025 -

North Bay GMC Cadillac responded

Thank you for your review! I'm glad to hear that you had a great experience at North Bay Cadillac Buick GMC's service center. Our team takes pride in providing friendly and effective communication while ensuring timely repairs. We look forward to assisting you again in the future! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

September 25, 2025

Always friendly, detailed and pleasure to work with. Explain all services needed and upcoming. I usually wait for my vehicles service who’s is the standard oil change tire rotation etc. comfortable loun More

by CHRYSTENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2025 -

North Bay GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing North Bay GMC Cadillac. We look forward to having you as one of our valued customers for many more years to come!

September 22, 2025

The leasing process went smoothly and efficiently. . The only issue I had was the extremely long delay in getting a trailer hitch installed…. 3 months … but this was I was told due to a parts shorta More

by Ag
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

North Bay GMC Cadillac responded

Thank you for your feedback! I am pleased to hear the leasing process was pleasant and smooth for you! I do apologize about the delay in getting your issue addressed, there is an occasional delay on retrieving parts . If you would like to further discus your experience or for any other service needs please feel free to reach out to me! Victoria Valette Customer Experience Manager North Bay Cadillac GMC

Sep 22, 2025 -

North Bay GMC Cadillac responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

September 22, 2025

Will Robertson and his team are always a pleasure to deal with. They are very pleasant, helpful and customer oriented. More

by DLPRIOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Robertson
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Sep 23, 2025 -

North Bay GMC Cadillac responded

Thank you so much for your kind words! We’re glad to hear that Will Robertson and his team made your experience such a pleasant one. We truly appreciate your feedback and look forward to serving you again in the future! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at North Bay GMC Cadillac. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 21, 2025

Made appointment. Nice accommodations while dropping off and picking up for me. Monday I gave it in Tuesday I got a loaner Wednesday I got it back. More

by Nick & Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

North Bay GMC Cadillac responded

Thank you, Nick & Tina! We’re glad the process went smoothly and that you were comfortable with the accommodations during drop-off and pick-up. We appreciate your business and look forward to assisting you again in the future. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 21, 2025

Good She made my leasing experience wonderful. Always returned calls, answered all my questions. And made the car switch super easy More

by tmulzac
Recommend Dealer
Yes
Employees Worked With
Rochelle
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Sep 22, 2025 -

North Bay GMC Cadillac responded

Thank you for your wonderful review! I'm glad to hear that your leasing experience with us at North Bay Cadillac Buick GMC was so positive. It's great to know that our team was able to assist you with your questions and make the car switch seamless. I truly appreciate your kind words, and we hope to welcome you back for your next visit! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

September 21, 2025

Very present person to work with answered all my questions and is very knowledgeable I definitely would recommend her to my friends and family More

by tmulzac
Recommend Dealer
Yes
Employees Worked With
Ms. R Fisher
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Sep 22, 2025 -

North Bay GMC Cadillac responded

Thank you for your wonderful review! I appreciate your kind words and am so glad you had a positive experience with North Bay Cadillac Buick GMC. It's great to know that our knowledgeable staff was able to assist you effectively. Your recommendation means a lot to us! Looking forward to serving your friends and family in the future! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

September 21, 2025

Everybody was very nice they took my car on time did the work that had to d More

by Bobres520
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

North Bay GMC Cadillac responded

Thank you for your review! We’re happy to hear that our team took care of your car on time and made the process a positive experience. We appreciate your trust in us and look forward to helping you again. We sincerely value your business and look forward to your next visit. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 20, 2025

The facilities are very clean; the staff is very knowledgeable and helpful; the service was good. More

by SHOSHTYSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

North Bay GMC Cadillac responded

Thank you for sharing your feedback! We’re glad to hear you found our facilities clean, our staff knowledgeable and helpful, and that you had a good experience with our service. We look forward to welcoming you back again. Thank you for choosing North Bay GMC Cadillac. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 19, 2025

Terrible experience at North bay cadillac. They waste your time and are incompetent to say the least . More

by Northbaycadillac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2025 -

North Bay GMC Cadillac responded

Thank you for sharing your feedback about your experience at North Bay Cadillac. We strive to provide efficient and reliable service, and it’s clear we did not meet that standard during your visit. I’d like the chance to speak with you directly so we can address your concerns and ensure they’re properly resolved. Please contact me at 516-487-2222 at your convenience. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

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