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North Bay GMC Cadillac - Service Center

Great Neck, NY

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19 Reviews

19 Reviews of North Bay GMC Cadillac - Service Center

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December 06, 2024

extremely unprofessional no one knows what the other person is doing horrible service i wish I could give them a lower rating do not use them thats all i can say More

by kashourmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Forenza, Michelle Thornton, Barry Weingart, Chris Werner, Rochelle Fischer, Marino Donaggio, Ashley Rodgers, Jack Weidinger, Amanda Rosario, Natasha Jardine
Dec 09, 2024 -

North Bay GMC Cadillac responded

Thank you for your feedback. I understand your frustration with your experience at North Bay Cadillac Buick GMC. We strive for professionalism and seamless service, and your experience does not reflect our standards. Please feel free to contact me directly so we can address your concerns more thoroughly. Your satisfaction is important to us. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

February 23, 2024

Had a horrible experience with this place because of Nixon. An extremely unprofessional employee and inappropriate with my wife. This was the first time doing business with this place and our last! Stay More

by Seb1784
Recommend Dealer
No
Employees Worked With
Nixon
Feb 23, 2024 -

North Bay GMC Cadillac responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

January 04, 2022

I took my car to get serviced and Jennifer, the assistant service manager, took excellent care of me. She provided wonderful service and made sure I was well taken care of. I have been purchasing cars from t More

by Jack Goodman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nahabedian-Sullivan
Jan 06, 2022 -

North Bay GMC Cadillac responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

February 23, 2021

My normal dealer is Sarant. I got a flat Saturday night and had Roadside assistance take it there. They do not take cars after hours so they took it to North Bay. I called up Monday morning left a messag More

by Mark1270
Recommend Dealer
No
Employees Worked With
Barry Weingart
Feb 25, 2021 -

North Bay GMC Cadillac responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

June 03, 2020

Service Department I bought a 2014 SRX, I'm 6 years old and have always hated car shopping . I bought this back in early March just before things got shut down due to P More

by tommygunnsx2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marino Donaggio
Jun 04, 2020 -

North Bay GMC Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

March 31, 2019

Don't buy a gm car. I feel bad writing a negative review but my 2019 GMC terrain Lane guidnece doesn't work. It's a safety feature that I paid extra for and have in all o More

by Mitchell Schiff
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Marino Donaggio
Apr 03, 2019 -

North Bay GMC Cadillac responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

February 28, 2019

LIKE A YUGO DEALERSHIP IN 2019 I SHOULD OF READ THE REVIEWS BEFORE PURCHASING A CAR THERE. THE PRICE AND SALES PEOPLE WERE GREAT. MY FIRST VISIT TO THE SERVICE DEPARTMENT WAS A COMP More

by DUPED
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Barry Weingart, Jennifer Nahabedian-Sullivan
Feb 28, 2019 -

North Bay GMC Cadillac responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Michelle Thornton, General Sales Manager | North Bay Cadillac Buick GMC

February 01, 2019

LACKING SERVICE DEPARTMENT The sales department, Petar, Chris and Loyd are over the top, "GREAT" is the word for them. The service department is a complete 180 from sales. I h More

by DUPED
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Forenza, John Campanelli, Alfonso Carlino, Michelle Thornton, Barry Weingart, Jennifer Nahabedian-Sullivan, Chris Werner, Petar Ardeljan, Dino Dudine, John Franstzis
Feb 06, 2019 -

North Bay GMC Cadillac responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Regards, Michelle Thornton, General Sales Manager | North Bay Cadillac Buick GMC

October 15, 2018

Increasingly Disappointing Customer Service On the North Bay Cadillac Buick GMC web site, it says this about the service department: "From routine maintenance to critical repairs, we take the st More

by Customer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jennifer Nahabedian-Sullivan
Oct 16, 2018 -

North Bay GMC Cadillac responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Michelle Thornton, General Sales Manager | North Bay Cadillac Buick GMC

August 16, 2017

Two outstanding experiences I have had a great experience at Northbay Cadillac service. My advisor, Brendan Sullivan has been so thorough and accommodating. I have had two uniq More

by DanielRitchie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda, Brendan Sullivan
Aug 17, 2017 -

North Bay GMC Cadillac responded

Thank you for taking the time to submit this awesome feedback, Daniel! I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please don’t hesitate to let us know. Best, Anthony Ciuffo | General Manager | North Bay Cadillac Buick GMC

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