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North Bay GMC Cadillac - Service Center
Great Neck, NY
157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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157 Reviews of North Bay GMC Cadillac - Service Center
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September 19, 2025
Technicians are nice and kind and Sophia was amazing. She is knowledgeable and super kind. She is knowledgeable and super kind. More
by Lovegod71
Verified Customer
September 18, 2025
Always the best service at the dealership. Checking in when you arrive goes very smoothly. Everyone I ever dealt with was courteous, informed and very helpful. Checking in when you arrive goes very smoothly. Everyone I ever dealt with was courteous, informed and very helpful. More
by MJPANULLO
Employees Worked With
Will
September 17, 2025
I’ve been leasing cars from you for over 15 years, and the service center used to be a pleasure to deal with. Unfortunately, the recent experience has been disappointing. My radio hasn’t worked for over the service center used to be a pleasure to deal with. Unfortunately, the recent experience has been disappointing. My radio hasn’t worked for over a year, but I didn’t have time to bring the car in until now. When I finally scheduled an appointment—after three recalls—the team refused to look at it because I was 3,000 miles past the warranty, even though I had booked the appointment earlier but had to wait for a loaner. On top of that, the service brake pad warning was ignored. It feels like the approach now is: “pay up or we don’t know you.” The manager could have easily made a few calls, just like the team quickly pointed out that I needed new filters. Instead, there was no effort to support a long-time customer. I still have one year left on this lease, and I’ll drive without a radio if I must. But after this, I’ll be taking my business elsewhere. There’s no loyalty shown to customers anymore—very different from the old days when you felt appreciated for your business. More
by joseph56
Employees Worked With
September 17, 2025
Thank you again for excellent service it is always a pleasure to bring car in for service quick professional service Sofia is great thank you pleasure to bring car in for service quick professional service Sofia is great thank you More
by United
September 16, 2025
Dan Cunningham he is the best sels parson I have seen ever. I just get my Cadillac Escalade ESV 2025, I am very happy with my new car . He is very helpful person. Thanks Dan see you soon ever. I just get my Cadillac Escalade ESV 2025, I am very happy with my new car . He is very helpful person. Thanks Dan see you soon More
by bhuiyansaiful22
Employees Worked With
Dan Cunningham
September 16, 2025
The service was fast and the staff was friendly. I did not like the fact that when they returned the car after service it had been hosed off but not dried. Instead they left it in the sun to bake I did not like the fact that when they returned the car after service it had been hosed off but not dried. Instead they left it in the sun to bake / dry which resulted in water spots and basically made the car wash I paid for on Saturday pointless. Also, I didn’t like the fact that they left the car with water spots when it was returned to me because I couldn’t tell if the car had been scratched or dinged during any of the service work. It almost seemed intensional. More
by ANTHIANNI
Employees Worked With
I had no interaction with David
September 15, 2025
The wait was too long then normal my appointment was @ 8a.m got out around 11:45a.m. 8a.m got out around 11:45a.m. More
by GIANTKILLER015@YAHOO.COM
Employees Worked With
September 12, 2025
I appreciate the service and attention given by the team. From the moment I arrived and the garage door opened, I was greeted and felt respected. The manager explained everything and told me how long t team. From the moment I arrived and the garage door opened, I was greeted and felt respected. The manager explained everything and told me how long the process should take.. More
by HUNTDERRICK5
Employees Worked With
September 12, 2025
Very accommodating and prompt with fixing car and communicating issues. Flexible with options and willing to accommodate communicating issues. Flexible with options and willing to accommodate More
by Drnejat
September 12, 2025
All the technicians are knowledgeable and answer all my questions and concerns . The girls at the phones and the front desk are pleasant and polite as well questions and concerns . The girls at the phones and the front desk are pleasant and polite as well More
by Gdarvin1933
Employees Worked With
