North Bay Imports Inc

Excellent experience. Very transparent and honest transaction. Great selection of vehicles also. I visited and spoke to 7 dealers and North Bay Imports was one of only Very transparent and honest transaction. Great selection of vehicles also. I visited and spoke to 7 dealers and North Bay Imports was one of only two that was genuinely transparent, and they earned my business. More

This was one of the best car buying experiences I have ever had. Jackson made it so easy. There was no pressure and he allowed me to decide what car was best for me. From walking in the door to leaving th ever had. Jackson made it so easy. There was no pressure and he allowed me to decide what car was best for me. From walking in the door to leaving this was an A+ experience. I highly recommend this dealership. More

Excellent service! Salesman Jackson Morgan made our experience easy and enjoyable. Gino, in the Finance Department, was easy to work with as well. Overall a great pla Salesman Jackson Morgan made our experience easy and enjoyable. Gino, in the Finance Department, was easy to work with as well. Overall a great place to buy a high end used car. More

Justin was extremely helpful honest and very responsive. Everyone at the dealership was very pleasant and made the purchase quick and smooth. I purchased my car a week ago and am very happy with it so far.T Everyone at the dealership was very pleasant and made the purchase quick and smooth. I purchased my car a week ago and am very happy with it so far.Thank you Justin. More

Just picked up a beautiful A6 it was unbelievably clean for a 2016 black car. Jackson Tiffany and Geno were all great to work with. for a 2016 black car. Jackson Tiffany and Geno were all great to work with. More

Poor communication. Had me view car without a salesmen for first 35 minutes. “David” never introduced himself never even said hi and was later told he was the manager. T Had me view car without a salesmen for first 35 minutes. “David” never introduced himself never even said hi and was later told he was the manager. They took days to valve my trade in and were 17k lower on average offer. Would never go back to them for anything. More

Great experience. Everything was matter of fact. I was surpised with the number luxury cars. The guys easy to work with and appreciated their casual attitude. Everything was matter of fact. I was surpised with the number luxury cars. The guys easy to work with and appreciated their casual attitude. More

My overall experience personally with North Bay Imports 81 S Main St East Windsor, CT 06088 United States is very disappointing. I will elaborate more below. First off let’s touch base on their comm 81 S Main St East Windsor, CT 06088 United States is very disappointing. I will elaborate more below. First off let’s touch base on their communication skills. Jackson was okay at it, I feel like I had to do most of the work to get a hold of him. That shouldn’t be the case. The Guest shouldn’t have to exhaust much effort at all to buy a car. Overall Jackson was an 6/10. Now let’s move forward to Jon Pighetti General Sales Manager. Jon was very argumentative, poor at communicating, and very arrogant in my opinion. I will admit that I do not know everything, however I own 4 Audis at this point, and I do all work by myself on these vehicles including suspension. I don’t know proper terminology for certain parts on the vehicles, however I know what needs to be fixed and what is needed to fix them. Jon and his service manager( I don’t recall the name of) were very argumentative about what terminology I used and how I was wrong. Let me elaborate; I fly from Albuquerque New Mexico to inspect a 2017 Audi A5 Prestige Vin WAUD2AFR6HA001812. I was informed by Jackson that if I wanted to drive the vehicle away they would need to coordinate this to get the vehicle ready(North Bay Imports doesn’t service their vehicle at all that they see until they are sold, nor do they fix anything that needs to be addressed in order to make the cars road ready for example a valve cover sealant/gasket.) Jackson had a day off after New Years so I spoke to someone on the phone Monday January 3rd 2022. Again Jackson wasn’t there so I told the man I spoke with the situation and he just didn’t take it serious enough that I was actually going to fly to CT to North Bay Imports to buy this vehicle if it could pass my inspection. This person assumed that I was just going to fly all that way just to “look” at the car. Well long story short Jackson called me Tuesday January 4th 2022 and confirmed with me that I was just coming to “look” I told Jackson that I’m not just coming to “look” as myself and Jackson discussed over a phone call a week prior to my arrival. Jackson urged me to reschedule the flight however I booked it because I have them a 3 day notice that I was coming to inspect the 2017 Audi A5. Apparently North Bay Imports needs more that 1 week to get their “certified “ vehicle ready. These Vehicles are not certified in anyway, they use this as a marketing term in my personal opinion to which I’m entitled to. So I get to North Bay imports on January 5th 2022 get my own rental car because they didn’t have people to pick myself up fromBDL which is fine but if someone is going to take the time out of their live to come to your dealership, it’s best business practice to accommodate someone that took that time. I get there and I do my inspection. The car looked beautiful in the photos online. It looked pretty in person too, however after a thorough inspection of the vehicle ( I’m not a certified mechanic) however once again I know these cars like the back of my hand. I noticed and took photos of the valve cover gasket/sealant seeping/ leaking oil. This is NOT how the vehicle is supposed to be, especially for a “certified “ vehicle. I noticed that the front control arms bushings upper and lower rearward arms on both the passenger and driver side of the 2017 Audi A5 were cracked. This is an indication that replacement is needed. Per Audi of America there is not a set service interval that control arms need, it is whenever they fail. A cracked bushing is an indication of failure. The lower rearward control arm bushings on either side were cracked and showing seepage of the hydraulic fluid in these bushings. You will see this in the photos below taken before North Bay Imports could take their own photos and attempt to clean it just to say they aren’t failing. These control arms looked in my personal opinion to be the original control arms that the vehicle came with. Point is they lied and they continued to lie through the whole experience. Hire a 3rd party inspector if you buy a vehicle from North Bay. More

I just picked up my 2019 A6 from Northbay Imports today. The process with getting fianced through the dealership was awesome and they got me an amazing rate that i wasn't expecting. I must say buying from N The process with getting fianced through the dealership was awesome and they got me an amazing rate that i wasn't expecting. I must say buying from Northbay was 100x easier then buying from a major dealer. The process was more personable and hassel free. When I picked up the car it was detailed filled and ready for me to hit the road. I must say I didn't expect much from a mom and pop shop but they blew me away with this experience. I recommmend this dealership to anyone who was a hassel free amazing experience More