I'm a recent college-grad and bought a 2013 VW Tiguan from North Bay over the weekend. The week-long process start to finish was more than satisfactory, and Jon, the salesman, was very informative and realistic considering my circumstance as a recent-grad trying to work on a budget. They handled everything with class and professionalism, and not once did I feel pressured into purchasing a car, nor did I feel like I was being mislead.
The Tiguan was in perfect shape, and they didn't hesitate to let me bring it to a nearby garage on my test drive. The mechanic said the font rotors and the side mirror (cracked) needed replacing, to which North Bay replaced once I put a 100% refundable deposit down. During the week after the test drive, David, the finance manger, spoke directly with my bank, and my insurance agent to get all the necessary paperwork lined up. He also dealt with all of the registration and DMV work.
When I came to pick up the car, they had not only done the rotors and side mirror, but I noticed that they had put on brand new tires, and new bosch wiper blades. They also detailed the car, had it waxed, did a brake fluid flush, changed the oil, and had the tank full of gas. None of which were conditions of sale, excluding the full tank of gas and brake fluid flush.
Would 100% recommend to friends/family, and plan on buying from North Bay in the future. The only thing I would recommend is going and test driving a car if you are interested -- in the time I was eyeing the Tiguan (week and a half) they sold 3-4 others, cars definitely go fast here!