North Bay Imports Inc

**UPDATE TO REVIEW BELOW***When I got home from **UPDATE TO REVIEW BELOW*** When I got home from purchased realized the second key and owners manual was missing. Emailed Dave the owner, in less tha **UPDATE TO REVIEW BELOW*** When I got home from purchased realized the second key and owners manual was missing. Emailed Dave the owner, in less than 48 hours, I received a FEDEX package with the key and owners manual binder! No hassle, no fuss, no run around or BS! I’m 42 years old have purchased several cars, there is no comparison! WOW PHENOMENAL!! To say I was impressed with North Bay is an understatement! Let's start from the beginning. I have been looking for a cabriolet 2018 Audi S5 Cabriolet for at least a month, either they were sold by the time the dealer got to me or the price wasn't right. I saw that North Bay had a few on their lot(which is unheard of) and I contacted them about a particular S5 Premium Plus. It was after hours and they got back to me next day, and we began the process. From the pictures, the car looked immaculate, low miles, off lease and a fantastic price. As I work and live in NY and they are in CT, I was looking to do the deal online. I contacted many dealerships outside of my area that would only talk to me if I drove to their dealer, some as far as Virginia. Being out of state was no problem from the team at North Bay. Put in a credit app online and they went to work to make the deal work. My credit has some dings and this was going to be third vehicle that we financed. A lot of banks wanted us to trade in one of the vehicles but we were looking to have three, as my son needed a car and we were going to be gifting him one of the cars. I don't know what or how they did it, but they were able to not only find a bank willing to accept the terms but the rate was very agreeable. Gave me a call and email on a Saturday to tell me the deal was done. Again, like no dealer I have ever dealt with, they asked for no deposit and started to prep the car for pick up! They put the car through their shop, full check up, and even put on a set of BRAND NEW, HIGH END tires! We drove up to CT from Long Island, NY to pick up the car on a Saturday am. Since we purchased the car sight on seen, it was the first time being at the dealer and seeing the car. Timmy and the team immediately welcomed us, had the detailed car bought around with temp plates for us to drive before taking care of the paperwork! The car was beautifully detailed and in absolute phenomenal shape, it looked like it just came of the factory line. Timmy took us through the pay work, and it was seamless! No high pressure add on nonsense, just a small dealer fee(which wouldn't even cover the cost of new tires on this particular car) and we added GAP insurance. Less than 40 minutes, in and out with a beautiful S5 cabriolet! This place is what a car buying experience should be, especially with cars at this price point! I would recommend this place to anyone looking for a late model luxury vehicle that is perfect condition, low miles, great price with ZERO HASSELE OR dealer BS! Timmy is a great dude and the rest of the guys in the office were also great! It's the happiest I've ever seen people watching me take the car home, it was awesome! GET HERE TO GET THE PERFECT CAR! I'll be back without a doubt!! More

Awesome dealership! This is my third purchase and I couldn't be happier. My last one had issues with insurance and DMV in another state, made more difficult due to Covid, and they were very accomodatin couldn't be happier. My last one had issues with insurance and DMV in another state, made more difficult due to Covid, and they were very accomodating and helpful. Thank you. More

They were very willing to answer all questions...and I had MANY. I wasn't able to find my car here (yet) but I can easily recommend them to any car shopper. had MANY. I wasn't able to find my car here (yet) but I can easily recommend them to any car shopper. More

Great experience My wife and I recently purchased an Audi at North Bay Imports and would highly recommend this dealer. We are from central CT and looked at similar veh My wife and I recently purchased an Audi at North Bay Imports and would highly recommend this dealer. We are from central CT and looked at similar vehicles at dealers along the shoreline and in the Hartford area and found the quality above and prices to be below all others. Everything was done contactless from the initial viewing to the final transaction making it an extremely smooth process during trying times. More

I was able to find a very good car for a good price The people from North Bay imports (Jon) had a good inventory of cars and are very responsive. I was looking for a specific Mercedes Benz - AMG model. The people from North Bay imports (Jon) had a good inventory of cars and are very responsive. I was looking for a specific Mercedes Benz - AMG model. I was happy that the car I wanted was here, for a good price and in very good condition. I was also given good help with warranty options. More

Absolutely the best used car dealer in the area. The buying process was very smooth and North Bay Imports employees were very helpful and honest. buying process was very smooth and North Bay Imports employees were very helpful and honest. More

By far the BEST car dealership I have ever both a car from :D they made my experience really fun and smooth --- 100% recommend them and here's why: I was coming from NJ and before I made the trip I called an :D they made my experience really fun and smooth --- 100% recommend them and here's why: I was coming from NJ and before I made the trip I called and Jon who is the GM, he was very friendly and answered all of my questions in detail and did not rush me off the phone. We made an appointment for me to come and take a look at the car I was greeted by Jackson (my sales rep) he is by far the nicest sales rep i have ever met in my life, the car was prepped and ready for me to test drive upon my arrival and the car it self was in the EXACT condition as mentioned online :) When we started the paperwork Tiffany made that process seamless fast and really easy. They serviced and detailed the car much faster then i ever imagined and I was on my way home with my car. I HIGHLY RECOMMEND North Bay Imports! More

Great Experience, Great Service!! I have been looking for an good priced low mileage Audi A5 for a few months. I live in Vermont and there is not to many options in a 100 mile radius f I have been looking for an good priced low mileage Audi A5 for a few months. I live in Vermont and there is not to many options in a 100 mile radius for what I was looking for. I expanded my search and located North Bay Imports. They had the vehicle I was looking for. I was hesitant at first as I was not willing to make multiple trips to CT. I called and Jon assured me that the car would be immaculate with no problems and I would be satisfied. I placed my deposit over the phone and deal was done within 5 min. No haggle price and honest. I was notified that my car was ready and made the trip down. I was there less than an hour and driving home. Car was exactly how described, and they even put on 4 new tires and changed back breaks. A week later I tried to use my windshield washer fluid and found that it was not working. I sent Jon a quick e-mail on what he thought. He replied quickly and informed me that he believed that the washer fluid may be frozen. (This was a Florida car). He asked me to try something and low and behold no problems. I just had my car state inspected at the local Audi dealer and had them poke around and car is in excellent condition. Car buying is a stressful event and I have never had an easier experience in my life. I would diffidently buy from them again or encourage anyone to look here for any Audi, BWM, or Mercedes. More

Excellent service and staff including following through with all comitments with great care and pleasant attitude!!! Very pleasant experience 💝🌹🙏 Would highly recommend this dealer with all comitments with great care and pleasant attitude!!! Very pleasant experience 💝🌹🙏 Would highly recommend this dealership to family and friends!!! More